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5 Ways to Turn Your
Repair Department Into a Profit
CenterRobert Christie
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Opportunity Knocks• Instrument Arrival• Estimates• Custom Work and Step-Up Repair• Billing• Maintenance Agreements
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Instrument Arrival• Condition and Type of Mouthpiece• Grease, Oil, Swabs, Accessories• Reeds• Name Tag / Shop Sticker
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EstimatesWho Makes the Call
Work Beyond “Playing Condition”
Maintenance Records
Up-Selling Repair Jobs
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Custom Work and Step-Up Repair
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Simple Can = Profit• Up-Sell Pads• Prepackaged
“Custom” Add-Ons• Teflon Treatment• Receivers and
Leadpipes
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Custom Finishing
Plating
Engraving
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Billing
Flat Rate JobsVS.
Hourly Rate Jobs
Recover the “hidden” cost of shop supplies
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Maintenance Agreements• On Conversion of a Rental
– The 30-day check-up– Complete bill /offer M.A.
• School Maintenance– Year-end cleaning
• On Return of a Repair – Discuss lowering costs by proper servicing – Add-on opportunity if missed on intake
• On A New Instrument– The 30-day check-up
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Each Customer Contact Is A Sales Opportunity
Arrival in the Shop
The Estimate
Maintenance Agreements
Step-Up Sale
Rental ConversionCustom Work