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  • 26/12/2014GUESTEXPERIENCEMANAGERJobReference164149JobCategoryAdministration-Others|OfficeTeammember(m/f)

    HOTELORENTITY

    PULLMANHANOI

    Managedhotel

    Withincloseproximitytogovernment,diplomaticandbusinessofficesanda10minutedrivetothetraditionalcharmofOldHanoithehotelslocationprovideseasyaccesstodiscoverthecity.

    CONTRACT

    JobLevelJob/Foreignerunderlocalemploymentstatus

    Moreinformation

    Fixed-termcontract: Yes

    Durationoffixed-termcontract(inmonths):

    12

    Status FullTime

    AnticipatedStartDate 12-01-2014

    Salary-Wage Negotiable

    CONTACTHoangThuyHONG [email protected](84-4)37330808

    SKILLS

    LevelofEducationBachelor/Licence

    AreasofstudyHospitalityManagement

    Professionalexperiences3to5years

    LanguagesessentialEnglish(Primarytongue)

    OptionallanguagesVietnamese(Intermediate)

    ESSENTIALANDOPTIONALREQUIREMENTS-Minimumof3yearsexperienceinthehospitality/food&beverage,leisure&tourism,healthsectors,audit,consultancy,training,executiveassistance,guestexperience,quality-Knowledgeofqualitycertificationprocesses-Previousexperienceinmulti-culturalenvironment-FluentinEnglishandnationallanguage-Attentiontodetailandquality-Excellentwritingandspeakingskills-Abletoworkinprojectmode-Leadership-Teachingskills

    ExcelPowerPointWordOpra

    Isamemberofthehotel'smanagementboard,andworkscross-departmentallywithalldepartments.Hasaperfectunderstandingandclearvisionofthebrand'sguestpromise,isexemplaryintheirmannerandbehavior.Isacoachandaprojectleader.Istheguests'voicewithinthehotelcentralises,analysesandprocessesallavailableinformationconcerningguests'perceptionsoftheservicesandproductsprovidedbythehotel.IsresponsibleforimplementingthePullmanGuestExperienceProgram(PGEP)withthemanagementboardandthroughoutthehotel.CoordinatesandmanagesthePGEPconcerningthecontinuousimprovementprocessandproject.Providesnecessaryexplanationsandtrainingforthehotel'sheadsofdepartmentintheuseoftheassociatedworkingmethodsandtools.Supportstheheadsofdepartmentinestablishingacontinuousimprovementprocessandinintroducinganynecessarychangesinworkingmethods.Incollaborationwiththeheadsofdepartment,developsprocessesanddefinesoradjustsoperationalactionsenablingthehoteltodeliveraproductandservicethatmatchestheguestpromiseascloselyaspossible

    PULLMANANDITSPEOPLEThePullmanpromiseisbuiltarounditsthreevalues:commitment,adaptabilityandcreativity, andtheseareorchestratedthroughoutthehotelbyaspecifichumanresourcesandmanagementpolicy:Body&Soul,theserviceattitudesmodeldevelopedbyPullmanWelcomer,Quality&AttitudeManager,EventManager-someofthenewPullmanprofessionsAPullmanschoolofleadership,focusingoncreativity.

    KEYTASKS

    CityHaNoi StateNorth CountryVietnam


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