Download - AGS Social Media - Twitter Exercise
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3Public
• What is it: real-time social media platform, where you share live multi-media info
• Tweet: an update can be up to 140 characters which includes mentions,
hashtags, external links, or plain text.
• Hashtag: when you type “#”, the content after becomes a hashtag. Creating your
own, or live tweet, easier for you to track/categorize the conversation/ trend. Eg:
#saphana, #s4hana, #maxattention
• Retweet/RT: taking other’s tweets and tweeting on your account so your followers
can see it too
• Favorite: bookmark your favorite tweets for review later
• Mention: “A mention is any Twitter update that contains "@username" anywhere
in the body of the Tweet.” (Yes, this means that @replies are also considered
mentions.) eg. “@SAP_AGS”
• Direct Message/DM: private messages
• Shortened URLs: to fit linked into short messages, Twitter shrinks URLs down
automatically (bitly.com)
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4Public
What does a tweet look like?
Hashtag (Use 1-3 Max)
Your Twitter
Name
Shortened
URL
Mentioning
someone
else on
Actions You
Can Take
On Twitter
Your Profile
On Twitter
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5Public
Register New Account
• Go to www.twitter.com
• Then fill out the blanks, register with your SAP email
• Create an user name that people will mention you at
• Upload a simple headshot of yourself (LinkedIn
Profile pic is ideal), so you can be more recognizable
to others
• Activate your account by accessing the link from
your registered email
• Check your spam/ junk mail box to see if you have
something like this
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6Public
Twitter Action: Review, Update, Maintain Your Social Profiles
1. Add: “About me” section on twitter: views are mine, not SAP’s.
2. Edit: Insert your social links as signature to your email. Insert a blurb on your Lync update.
• @SAP_AGS twitter link: https://twitter.com/SAP_AGS
• Lync status: Follow @SAP_AGS on Twitter for AGS global update!
3. Link: add your LinkedIn profile link to your twitter profile and vice versa.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7Public
We are there, why aren’t you?
Name Twitter LinkedIn SCN Jam
SAP AGS YES
SAP AGS NA Jam yes
Support Topic on SCN yes
Silvio Bessa yes yes
Bob Marchand yes
Jennifer Van Hala yes yes yes
Mirna Chaanine yes yes yes
Elle Ding yes yes yes
Garrett Hogan yes yes yes
Maria Jenkinson yes yes yes
Rina Kurian yes yes
Jennifer McGrory yes yes yes
Rhoda Springer yes yes yes
Thomas Weems III yes yes Yes
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8Public
Tweetdeck: a Twitter dashboard to help you manage tweets
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9Public
Still don’t know how to start with Twitter?
Read my SCN blogs and simply start sharing! (Click on the icons below the blog title and share it on
your social accounts!)
5/6: “Be Better, Not Just Awesome” (H.D. Smith)
5/28: “How to get ready and look poised for your SAPPHIRE debut?”
7/2: “Helping You to Win Your Game - SAP Innovation Camp July 30-31, 2014”
9/18: “Support is the New Sexy” (d-code)
1/8: “2015 New Year’s Resolution” (Cardinal Health)
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Thank you!
Elle Ding
T: +1 610 661-5427
Twitter: @elle_ding
LinkedIn: Elle Ding
Join Active Global Support on Twitter: @SAP_AGS