DigitalGenius goes way beyond the sort of automated chatbot that simply scans customer communications for keywords. Instead, it uses millions of past chat logs to train the AI to recognise what’s being asked, regardless of the wording, and respond accordingly. It can answer questions across e-mail, social media and mobile messaging, and works with existing customer service software.
Your Customer Service TeamMORE THAN 10 AGENTS AND GROWINGOn Zendesk Support or considering switching to Zendesk Support
SEARCHING FOR WAYS TO IMPROVE EFFICIENCYDue to increasing volumes over text-based channels
EXPLORING WAYS TO INCREASE CAPACITYConsidering or has already deployed new text-based communication channels
ACCESS TO CUSTOMER SERVICE HISTORICAL DATAStored solved tickets that resulted in high customer satisfaction ratings
YOUR GOALReduce first response time and costs by automating repetitive tasks & supercharge customer satisfaction
Human+AI™ SolutionPOWER ZENDESK SUPPORT With Artificial Intelligence using Deep Learning
INCREASE AGENT EFFICIENCY WITH AIAutomate the repetitive and manual tasks with artificial intelligence. Save keystrokes, clicks and wasted time
ENABLE INCREASED SATISFACTION RATINGSFor both customers & employees
MULTILINGUAL & OMNICHANNEL Trained with historical data using mathematical models - no keywords or dictionaries needed
SMART MACRO SEARCHEnable agents to search both title and comments within macros
HISTORICAL RESPONSESFaster response times & more consistent language across the team with AI powered historical responses
Main Features
Predictive Ticket IntelligencePre-fill all the ticket tags, custom fields, drop downs & triage tickets using AI
Human+AI™ Macro AnswersAI suggests the best macro. Agent approves. System learns & automates.
CUSTOMERS: AS SEEN ON:
- The Times