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General AssemblyGeneral Assembly Capri, July 3Capri, July 3rdrd
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SUMMARSUMMARYY
Studio IPStudio IP - HistoryHistory
MDPMDP
ChangesChanges
Project “Organization, Control and Quality”Project “Organization, Control and Quality”
HR PolicyHR Policy
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19851985
Studio InterProfessionaleStudio InterProfessionale
SETTING UPSETTING UP
ACCOUNTANCY FIRMACCOUNTANCY FIRM
Two PartnersTwo Partners
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1987/941987/94
Studio InterProfessionaleStudio InterProfessionale
Two PartnersTwo Partners
Public notaryPublic notary
Four collaboratorsFour collaborators
SETTING UP OF THE COMPANY SETTING UP OF THE COMPANY (SRL)(SRL)
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19951995
Studio InterProfessionaleStudio InterProfessionale
STOP AND GOSTOP AND GO
Need to determine Need to determine strategies, means strategies, means and aims for the and aims for the futurefuture
@
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BUSINESS PLAN 2001-2005BUSINESS PLAN 2001-2005
• 1. INDEX
• 2. PRELIMINARY SYNTHESIS • 3. GENERAL DESCRIPTION OF THE FIRM • 3.1 The Firm InterProfessionale• 3.1.1 Present Partners• 3.1.2 Organizational structure
• 3.1.3 Economic data and estate• 3.1.3.1 Economic account• 3.1.3.2 Estate• 3.1.4 Hypothesis of present value• 3.1.5 Improving areas • 3.2 Objectives• 3.2.1 Organization and brand• 3.2.2 Standard activity• 3.2.3 Development of collateral services• 3.2.4 New capital outlay
• 4. PROFESSIONAL SERVICES • 4.1 Administration and accountancy• 4.2 National and international company
consultancy• 4.3 Organizational consultancy and start up• 4.4 Company consultancy and
management control• 4.5 Legal judicial and extrajudicial
consultancy• 4.6 Labour consultancy • 5. MARKETING PLAN
• 5.1 Market definition and opportunities of insertion
• 5.2 Competitors and other external elements (the competitive advantage)
• 5.3 Marketing strategy and channels• 5.4 Communication plan• 5.5 Proceeds prediction
• 6. OPERATING PLAN
• 6.1 Partner association plan (selection principles)
• 6.2 Management economic plan• 6.3 Steps towards integration
3.1.2.1 3.1.2.1 HR Management PolicyHR Management Policy
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Quality System Certificate Quality System Certificate (UNI EN ISO 9001: 2000, DNV)(UNI EN ISO 9001: 2000, DNV)
1996/20001996/2000
Studio InterProfessionaleStudio InterProfessionale
SETTING UP OF LEGAL AREASETTING UP OF LEGAL AREA
Thirty collaborators Thirty collaborators
Four partnersFour partners
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TODAYTODAY
Studio InterProfessionaleStudio InterProfessionale
Providing resources for human, technical and Providing resources for human, technical and operational support to our professionals.operational support to our professionals.
Providing organizational, control and financial Providing organizational, control and financial aid to small and medium-size companies and aid to small and medium-size companies and
to professional firms.to professional firms.
InterProfessionale InterProfessionale ConsultingConsulting
InterProfessionale InterProfessionale SrlSrl
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66 PARTNERSPARTNERS
DEC AREADEC AREA
LABOURLABOURAREAAREA
COMPANYCOMPANYCONSULTANCYCONSULTANCY
AREAAREA
LEGALLEGALAREAAREA
FISCALFISCALAREAAREA
TODAYTODAY
Studio InterProfessionaleStudio InterProfessionale
BACK OFFICE BACK OFFICE AREAAREA(administration, (administration, organization, organization, control & control & quality, quality, secretarial staff)secretarial staff)
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SUMMARSUMMARYY
Studio IPStudio IP - HistoryHistory
MDPMDP
ChangesChanges
Project “Organization, Control and Quality”Project “Organization, Control and Quality”
HR PolicyHR Policy
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LEGAL NETLINK ALLIANCELEGAL NETLINK ALLIANCE
RUSSELL & BEDFORDRUSSELL & BEDFORD
MDPMDP
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Growth of Growth of operational operational complexitycomplexity
Integration Integration among among professionals professionals and and collaborators of collaborators of each areaeach area
I n t e r n a l C o s t s
I n t e r n a l C o s t s
Complication of Complication of information information flows flows managementmanagement
Need of a careful Need of a careful Human Resources Human Resources management management
Considerable Considerable managementmanagement
changeschanges
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Careful Human Resources policyCareful Human Resources policy
Advanced Technologies Advanced Technologies
Written procedures for every activityWritten procedures for every activity
Systematic controlSystematic control
Business PlanBusiness Plan
Managing the firm using Managing the firm using tools usually typical of tools usually typical of
big companiesbig companies
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Every Human Every Human Resource is Resource is appreciated appreciated with a wise with a wise
management management policypolicy
A global A global vision of the vision of the client’s client’s problems problems
I n t e r n a l B e n e f i t
s
I n t e r n a l B e n e f i t
s
Sharing Sharing information information
flowsflows
Goals, methods and Goals, methods and strategies are shared strategies are shared in consultancy servicesin consultancy services
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RES
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solutions to solutions to complex complex
problemsproblems
A global and A global and interdisciplinary interdisciplinary support for support for their own their own demands demands
B e n e f i t s o f f e
r e d t o o u r c
l i e n t s
B e n e f i t s o f f e
r e d t o o u r c
l i e n t s
A trusting A trusting interlocutorinterlocutor
Creation of Creation of economic value and economic value and Business opportunities Business opportunities
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SHARING & CARINGSHARING & CARING
a)a) Of the ProjectOf the Project
Among partnersAmong partners Among partners and collaboratorsAmong partners and collaborators
Different views and approaches (problems, clients, Different views and approaches (problems, clients,
market...)market...)
Different cultures of each partner and exchangeDifferent cultures of each partner and exchange
Different personal attitudes and behavioursDifferent personal attitudes and behaviours
Attention to collaborators’ adviceAttention to collaborators’ advice
HYGIENE HYGIENE Short term profitabilityShort term profitability
HEALTH Long HEALTH Long term profitabilityterm profitability
CONTINUITY OF THE FIRM OVER THE PROFESSIONAL’S LIFECONTINUITY OF THE FIRM OVER THE PROFESSIONAL’S LIFE
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… … Prospects of careerProspects of career
In terms of strategic management in our firmIn terms of strategic management in our firm
MODELMODEL
No limits to the firm’s growth (quantitativelyNo limits to the firm’s growth (quantitatively
and qualitatively: as mentioned in the BP)and qualitatively: as mentioned in the BP)
Sharing the Firm’s Business PlanSharing the Firm’s Business Plan
No limits to each person’s growthNo limits to each person’s growth
FirstlyFirstly
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SUMMARSUMMARYY
Studio IPStudio IP - HistoryHistory
MDPMDP
ChangesChanges
Project “Organization, control and quality”Project “Organization, control and quality”
HR PolicyHR Policy
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HUMAN RESOURCES POLICYHUMAN RESOURCES POLICY
““ORGANIZATION IS A MOOD“ORGANIZATION IS A MOOD“
(Prof. E. Spaltro, father of the (Prof. E. Spaltro, father of the
Psychology of labour )Psychology of labour )
Human Resources are the fundamental part Human Resources are the fundamental part of the organization.of the organization.
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RESEARCHRESEARCH SELECTION/ SELECTION/ RECRUITMENTRECRUITMENT TRAININGTRAINING
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Our model of long-life learning programOur model of long-life learning program
Basic philosophy :Basic philosophy :
Today it’s necessary/essential to have as wide aToday it’s necessary/essential to have as wide a knowledge as possibleknowledge as possible
Continuous trainingContinuous training Continuous stimulation of creativityContinuous stimulation of creativity
New ideas are the basic elements to successNew ideas are the basic elements to success
Development of new tools and ways of Development of new tools and ways of learninglearning Showing handbook about procedures/activities/Showing handbook about procedures/activities/ servicesservices
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CASECASE
PARTNERS’ TRAININGPARTNERS’ TRAINING
INTEGRATION PROJECT -INTEGRATION PROJECT -
ALIGNING WORK SHOPALIGNING WORK SHOP
Alessandro Cravera,Alessandro Cravera,Newton Management Innovation S.p.a.Newton Management Innovation S.p.a.
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IMP
AC
T/I
MP
OR
TA
NC
EIM
PA
CT/I
MP
OR
TA
NC
E
DIFFICULTIES OF ACHIEVEMENTDIFFICULTIES OF ACHIEVEMENT
LOWLOW
LOWLOW
HIGHHIGH
HIGHHIGH
interviewsinterviews
LOW COSTLOW COST MEDIUM COSTMEDIUM COST HIGH COSTHIGH COST
International International Legal areaLegal area
ReferencesReferences
Convention
Defining Defining rolesroles
TrainingTrainingmarketingmarketing
TeacherTeacher
Studio QStudio Q
Training Training managementmanagement
Partners’s Partners’s meetingmeeting
Performance Performance evaluationevaluation
Periodical Periodical visitsvisits
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SUMMARSUMMARYY
Studio IPStudio IP - HistoryHistory
MDPMDP
ChangesChanges
Project “Organization, Control and Quality”Project “Organization, Control and Quality”
HR PolicyHR Policy
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CHANGESCHANGES
SMALL CHANGESSMALL CHANGES
CAN GIVE RISECAN GIVE RISE
TO ENORMOUS CONSEQUENCESTO ENORMOUS CONSEQUENCES
AND NEW TRANFORMATIONS ! AND NEW TRANFORMATIONS !
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IT’S A NEVER ENDING PROCESSIT’S A NEVER ENDING PROCESS
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PROSPROS CONSCONS
PERSONAL GROWTHPERSONAL GROWTH 100% TURNOVER100% TURNOVER
HIGH COSTSHIGH COSTS
LOSS OF EFFICIENCY LOSS OF EFFICIENCY
NEED OF A DEDICATEDNEED OF A DEDICATED COLLABORATORCOLLABORATOR
STRENGTHENEDSTRENGTHENED RELATIONSRELATIONS
OUR CHALLENGE:OUR CHALLENGE:
WHAT HAVE WE EXPERIENCED?WHAT HAVE WE EXPERIENCED?
EFFICIENT INTERNALEFFICIENT INTERNAL TRAINING TRAINING
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Standard Italian Standard Italian accountantaccountant
Our FirmOur Firm
Continuous creation of new Continuous creation of new projects and servicesprojects and services
Wide-ranging perspectivesWide-ranging perspectives
Sharing and exchange Sharing and exchange among all the partners among all the partners and collaboratorsand collaborators
Limited perspective careerLimited perspective career
Common aims, Common aims, strategies, values, culturestrategies, values, culture
Focus on standard Focus on standard servicesservices
Internal separation and Internal separation and limited collaboration limited collaboration among different areasamong different areas
Partners’ culture imposed Partners’ culture imposed to the organizationto the organization
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ARE WE AIMING AT LANDING ON THE ARE WE AIMING AT LANDING ON THE MOON ?MOON ?
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SUMMARSUMMARYY
Studio IPStudio IP - HistoryHistory
MDPMDP
ChangesChanges
Project “Organization, Control and Quality”Project “Organization, Control and Quality”
HR PolicyHR Policy
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ProjectProject
ORGANIZATION, CONTROL ORGANIZATION, CONTROL
AND QUALITY AND QUALITY
in Professional Firmsin Professional Firms
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INTRODUCTION INTRODUCTION OF NEW TOOLSOF NEW TOOLS
MANAGEMENT MANAGEMENT CHANGES CHANGES
. . . .. . . .
FROM AN INTERNAL FROM AN INTERNAL
EXPERIENCE:EXPERIENCE:
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TO A PRODUCT, TO A PRODUCT, OFFERED TO OFFERED TO PROFESSIONAL PROFESSIONAL FIRMSFIRMS
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PRECISE PROCESSPRECISE PROCESS
DIFFERENT PRODUCTSDIFFERENT PRODUCTS AND SERVICESAND SERVICES
INDEPENDENCE ANDINDEPENDENCE AND MODULAR STRUCTUREMODULAR STRUCTURE OF EACH STAGEOF EACH STAGE
FEATURESFEATURES
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INFORMATIONINFORMATION TRAININGTRAINING
COURSESCOURSES
SOFTWARESOFTWARE TUTORINGTUTORING
PPRROODDUUCCTTSS//SSEERRVVIICCEESS
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WHY ARE WE DOING ALL THIS ?WHY ARE WE DOING ALL THIS ?
Because working is a duty Because working is a duty
Because we either have to work to live or live toBecause we either have to work to live or live to workwork
Because we can’t live without doing anythingBecause we can’t live without doing anything
But mostly . . . But mostly . . .
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Because we love our jobBecause we love our job
Because we like working Because we like working with happy peoplewith happy people
And if you like all this . . . And if you like all this . . .
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WE’ D BE GLAD WE’ D BE GLAD
TO EXTEND OUR COOPERATION TO EXTEND OUR COOPERATION
WITH LEGAL NETLINK ALLIANCE WITH LEGAL NETLINK ALLIANCE