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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Callista Hospitality reports
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Take a look
Selecting a report
Selecting report options
Automating reports
Producing reports
Report samples
Reports in brief
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• Call charges reports These reports provide details or summaries of all the calls made to and from your property and information about
the utilization of your trunks (exchange lines).
• Financial reports These reports provide details of all the financial transactions processed by your property including invoice reports,
transaction reports and audits, debtors’ reports and statements and payment reports.
• Property reports These reports provide you with valuable information about the day-to-day management of your property. This
report category includes : room status reports, daily housekeeping reports, arrivals and departures reports,
morning room lists and forward guest reservations.
• Statistical reports These reports provide vital analysis of your property such as who is generating your business, where your guests
originate from, occupancy, weekly guest analysis, reservation analysis and government statistics analysis.
• Marketing This function lets you export guest data such an email addresses and guest details to emailing systems such as
MailChimp so that you can easily market your property.
Selecting a report
Callista Hospitality’s reports are
divided into logical groups and
from these groups you can select
the report you want to produce.
Reports are grouped into four
main categories.
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With a click of your mouse you can quickly select report data from them
system pre-sets for Today, Yesterday, This Week, Last Week, This Month or
Last Month — or you can select your own customized date and time range.
You can also choose a detailed report or a summary report, request each
report section start on a new page for easy distribution and you can select
the style of report graphs if you want to include these.
Powerful, specific filters let you drill down to exactly the call and statistical
data you want to see. Selecting report options
Callista Hospitality’s reporting function
has a number of options for you to
choose from so that it can specifically
and automatically extract all the data
you need to compile your report.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
With Callista Hospitality’s automatic report scheduling function you can :
• Automatically print a report on any date and at any time you choose
• Automatically email reports in HTML or PDF format to anyone anywhere
authorized to see your call data
• Automatically export report data to other formats such as Excel, HTML,
Word, Lotus, ASCII text
Any report in any report category can be automatically scheduled really
quickly and easily with Callista Hospitality’s Report Scheduler.
Automating reports
If you run a number of reports regularly,
they can be scheduled to print, email or
export automatically any time you
choose. Then you don’t have to
remember to produce them manually.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Producing reports
Callista Hospitality’s reports can be
produced in a number of ways.
Once you have selected all of your
report parameters from date and
time to applying any special filters,
you can then choose how you want
to produce it.
With a click of your mouse you can view, print, schedule, email or export
reports in a number of different formats.
If you select the View option you will be able to search for any information
you need in the report such as the number dialled, specific destination,
specific employee or extension, or department or client.
View
Schedule
Export
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Report index
Live data from several
customers’ properties have
been used to compile our
sample reports. Some data
contained in these reports
therefore have been masked
to maintain property and
guest privacy and security.
Guest documents
Financial reports
Property management reports
Reservation analysis reports
Call reports
Marketing
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Guest documents
Guest confirmation
Guest registration
Checkout invoice
Debtor’s statement
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Guest confirmation
You can design your own forms
with Microsoft Word and add
your own details, including
directions to your property,
your specific cancellation policy
and any other information
specific to your property.
This form can be printed or
automatically emailed directly
from Callista Hospitality.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING PREVIOUS | HOME | NEXT
Guest registration
You can design your own forms
with Microsoft Word and
include any guest information
you want to collect for your
own records and statistics.
These forms can be printed
before or at checkin time.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Checkout invoice
You can print checkout invoices
at any time while a guest is in-
house, at checkout time or even
after checkout.
At checkout you’ll be prompted
to print the invoice. You can
pre-set the number of copies
you want to print.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Debtor’s statement
Debtor’s statements can be
printed for or emailed to
companies or guests who don’t
pay at checkout but who charge
- back their accounts when
checking out.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Financial Reports
Accommodation by room
Debtor’s summary
Invoice summary
Invoice summary by department
Invoice summary by voucher by department
Invoice summary by voucher
Outstanding invoice summary
Payment details
Payment details by department
Payment summary
Payment summary by department
Transaction audit
Transaction audit by room
Transaction audit—adjustments
Transaction summary
Transaction summary by department
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Debtor’s summary
A Debtor’s Summary provides
an overview at a glance of your
outstanding accounts with
period ageing.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Invoice summary
This summary provides a list of
all invoices created between the
dates you select and it includes
any payments made too.
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Invoice summary
by department
This summary provides a list of
all invoices created for each
department between the dates
you select and it includes any
payments made too.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Payment details
This report provides a list of all
payments received, including
the payment method, between
the dates you select.
Items without an invoice
number in this report indicate
the guest is still in-house and
checked in.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Payment details
by department
This report provides a list of all
payments received per
department, including the
payment method, between the
dates you select.
Items without an invoice
number in this report indicate
the guest is still in-house and
checked in.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Payment summary
This report provides information
on the number and amount of
each payment type fmade to
you or a date and time range
you select.
In the system you can add as
many payment types as you like
to record all the ways in which
your guests pay you.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Payment summary
by department
This report provides information
by department on the number
and amount of each payment
type made to you for a date and
time range you select.
In the system you can add as
many payment types as you like
to record all the ways in which
your guests pay you.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Transaction audit
A transaction is any charge or
payment included manually or
automatically in your guests’
accounts. This audit report lists
these charges and payments for
the date range you select.
Accommodation and phone
charges are added to guests’
accounts automatically by the
system and you can create and
manually add any other charges
you like for your property.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Transaction audit
by room
A transaction is any charge or
payment included manually or
automatically in your guests’
accounts. This audit report
categorizes these charges and
payments by room for the date
range you select.
Accommodation and phone
charges are added to guests’
accounts automatically by the
system and you can create and
manually add any other charges
you like for your property.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Transaction Audit —
adjustments
This audit report provides you with details
about all changes to charges on guest
invoices after checkout.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Transaction summary
This summary of transactions
(charges) is organized by transaction
groups. You can add any transaction
types and transaction groups you like
to your system to match your
operating requirements.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Transaction summary
by department
This summary of transactions
(charges) is organized into transaction
groups by department.
You can add any transaction types,
transaction groups and departments
you like to your system to match your
operating requirements.
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Property management reports
Arrivals & departures
Current guest account summary
Current room status
Daily housekeeping (today)
Daily housekeeping summary (today)
Morning room list (today)
Future guest reservations
Top 100 guests
Top 100 companies
Reservation list
Reservation list (deposits only)
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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Morning room list
(today)
Morning Room List reports are
produced from the information
you record in the system about
your guests requirements and
preferences while in-house.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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Reservation analysis reports
Accommodation by booking agent
Accommodation by room
Advertising summary
Geographic are summary
New Zealand Monthly Statistics form
Occupancy analysis
Reservation analysis by guest type
Reservation analysis by room
Reservation analysis by room type
Reservation analysis No1
Reservation analysis No2
Weekly guest analysis by room type
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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NZ Monthly Statistics Form
This form which has been
approved and authorized by
New Zealand Statistics
automatically collates the
required monthly data from
your property without you
having to do this task manually.
It can be printed directly from
your system and transmitted to
NZ Statistics via fax or email.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Reservation Analysis by Guest Type
Set up your guests types to meet your own requirements and then
allocate each guest to a guest type.
This report provides a summary analysis by each guest type. It can
also be produced in detailed format.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Reservation Analysis reports
There are six configurable fields in your system which record
information about your guests. You can change any of these fields to
record whatever information you need.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Call reports
Inward call analysis
Daily summary
Outgoing pricing details
Trunk utilization
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Inward call analysis
This report provides a summary of
inbound calls and it also identifies
for you missed (lost) calls.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Daily summary
This report provides a summary of
all inbound and outbound calls for
your property including the total
duration the cost to you and the
charge with your margins added
for on-charging to your guests.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Outgoing pricing details Add margins to your guests’ phone calls to make a profit for every call. This report displays the cost of
each call to you and the on-charged amount to your guests.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Trunk utilization
This report provides information
on how your trunks (exchange
lines) on your phone system are
being used. This way you can see
“maximum trunks in use” which
means at that point no more
phone calls can be made from or
received at your property which
means your guests won’t be able
to make calls and no one can call
you to make a reservation.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Marketing
The marketing options in Callista Hospitality’s report
function let you export guest data in a number of
ways for emailing and for use with online email
providers such as MailChimp or similar. They also
provide mail merge options to create marketing
documents such as specials offers to your most
regular guests and special emails to guests advising
them of specific arrival information.
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CONTENTS | INDEX | GUEST | FINANCIAL | PROPERTY | RESERVATION ANALYSIS | CALL | MARKETING
Reports in brief
The reporting function in Callista
Hospitality is a standard and integrated
part of the system. Customized reports
can be created for you if you have a
special requirement
The Callista Group
PO Box 34480 | Auckland 0746 | New Zealand
The Callista Group
4 Old Park Lane | Mayfair London W1K 1QW | United Kingdom New Zealand | +64(0)9 9518150 Australia | +61(0)7 30538377 United Kingdom | +44(0)1608 610025 USA | +1(0)832 6960849
[email protected] | [email protected] | www.callista.net
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The Callista Group Limited.
Copyright © 2017 The Callista Group Limited.