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© Copyright John Cachat
An Exciting Alternative
for
Quality Management Software
John M. Cachat
Better Technology. Lower cost.
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© Copyright John Cachat
About John M. Cachat
• Driving Business Performance
– Helping companies align their business and technology
– Focus on people, process, and then the technology
– Subject matter expert on business process management
– On-going research into next generation of technology for enterprise
systems
• 28 years experience in enterprise systems
– USAF Research Project (1985)
– Founder of enterprise quality software company (1988)
– Chair of ASQ technical committee on computerizing quality (1992)
• Trusted advisor to global organizations, government agencies,
and professional groups
http://www.linkedin.com/in/johncachat
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© Copyright John Cachat
Housekeeping
Phones are muted
Use the question
block for questions Copy of presentation
available upon request
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© Copyright John Cachat
Agenda
• What We Are Hearing
• Lessons Learned
• The Business Case
• Software Demonstration
• Migration is Easy
• Introduction to Silico
4
Get the software you want and make it work the way you want it to work.
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© Copyright John Cachat
What We Are Hearing
5
Clunky / Ugly
Won’t run on 64 bit computers
Doesn’t work with Email
Can’t use my iPad
Can’t use my Smartphone
My business is changing, my software is not keeping up
New AS9100C changes make my QMS software obsolete
I have to call IT to get a report / chart
Inflexible – too rigid
Poor security and audit trails
My old QMS vendor is non-responsiveIt costs more to get the current version
then to buy a new app!
We waited ‘years’ for the new web version
and what we got is very disappointing
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© Copyright John Cachat
Lesson Learned
• Traditional software development that focuses on databases, menus, and screens is obsolete
• Technology must not be a roadblock that
– Requires extensive training
– Requires customization to fit your needs
– Forces people to adapt to the software
• Listen to the people, understand their process, and help them do it better
• Help me do my job !!! (output, not input)
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© Copyright John Cachat
COTS vs Your Form, Your Process –NCM Example
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© Copyright John Cachat
COTS vs Your Form, Your Process –CAR Example
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© Copyright John Cachat
Options to Automate QMS
Write it yourself
Pros Get what you want
Cons Start from Scratch
Time consuming
Expensive
Difficult to maintain
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© Copyright John Cachat
Options to Automate QMS
Write it yourself Traditional Off the Shelf COTS
Pros Get what you want Get what they sell
Cons Start from Scratch
Time consuming
Expensive
Difficult to maintain
Figure out how to use it
Change your forms
Change your
processes
Change your
documentation
Train (re-train) your
employees
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© Copyright John Cachat
COTS Vendor Selection Problems
Feature Vendor A Vendor B Vendor C
Document Management Good None Excellent
Training None None Excellent
Corrective Action Excellent None Good
Nonconformance Excellent None Good
Calibration Poor None Poor
Risk Management None Excellent None
Project Teams Good Excellent None
Preventive Maintenance Poor None None
….
….
All the screens start to look the same – and none of them look like my form
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© Copyright John Cachat
Options to Automate QMS
Write it yourself Next Generation BPM with Templates
Traditional Off the Shelf COTS
Pros Get what you want Get what you want Get what they sell
Cons Start from Scratch
Time consuming
Expensive
Difficult to maintain
Start with Templates
Faster, easier
Multi user
Robust security
Workflow
Figure out how to use it
Change your forms
Change your
processes
Change your
documentation
Train (re-train) your
employees
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© Copyright John Cachat
QMS Rapid Application Development Framework
• Robust database / data model / templates
• Your forms / screens
• Your menu / process flow
• Your reports
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© Copyright John Cachat
Next Generation Software
“If you want the Next Generation of the workforce
to use the software, it needs to look like
something they will want to use…..”
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© Copyright John Cachat
Next Generation Software
WORKFLOW
BUILT IN REPORTING
SUPPORT
MOBILE
DEVICES
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© Copyright John Cachat
Instant Application Platform
Instant Application
Platform
Workflow
User Interface
Templates
SecurityReports
Business Logic
API Tool Set
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© Copyright John Cachat
The Cachat Model
3.Software
2.Process
1.People
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© Copyright John Cachat
Your Form – The People View
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© Copyright John Cachat
The Process (or workflow)
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© Copyright John Cachat
People, Process, Software
Process(workflow)
Software
People
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© Copyright John Cachat
Quality Management System
21
PROJECT MANAGEMENT
New Business Product/Process Validation Risk Management
PEOPLE
Customers Employees Suppliers
DOCUMENTATION
Process Flows/Procedures Product Information Records
EQUIPMENT
Capital Tooling Inspection
MANUFACTURING
Receiving Work Orders, Routers, Inspection Shipping
CONTINUOUS IMPROVEMENT
NCM and CAPA Project Teams Audits
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© Copyright John Cachat
Software Technology Support
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© Copyright John Cachat
Software Technology Support
23
WORKFLOW
BUILT IN REPORTING
SUPPORT
MOBILE
DEVICES
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© Copyright John Cachat24
Powerful Reporting
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© Copyright John Cachat
Software Demo
• Dashboards / Reporting
• Web Forms
• Workflow
• Navigation Options
• Auto-Documentation
• Security
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© Copyright John Cachat
THE DEMO
26
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© Copyright John Cachat
Auto Documentation
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© Copyright John Cachat
Software Migration
• Importing Data
– Import Button
– Data Migration Scripts
• Exporting Data
• Integration with other databases /
applications
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© Copyright John Cachat
Hosted or Purchase
• Hosted – SaaS
• License
– Hardware requirements
– Software requirements
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© Copyright John Cachat
Training on the Technology
• Robust Documentation – self taught
• Free Webinars
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© Copyright John Cachat
What is the Goal?
No Bad MaterialDo Things FasterLess Labor Increase Revenue
How will computerizing QMS help you reach your goals?
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© Copyright John Cachat
Value Proposition
� Streamline operations - faster cycle time
� Improve responsiveness – simplify work
� Increase visibility – via notifications
� Minimize risk - less variation
� Make better decisions – access to data
� Reduce IT costs - less development time
� Enforce governance – compliance & audit trail
Bottom Line – Reduce Risk and Save Money !!!
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© Copyright John Cachat
QMS Next Gen Technology Requirements
• Rapid web form development & maintenance
• Minimum to no programming required
• Requires little internal IT support
• Intuitive and graphical workflow definition
• Integration with other applications (web services)
• Leverage email
• Rapid updates / improvements
• Support mobile devices / tablets
• Option – Buy or Software as a Service (SaaS)
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© Copyright John Cachat
Join the Quality Management Software LinkedIn Group
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© Copyright John Cachat
About Us
John Cachat
Contact
Proven expertise in business
information systems
Rapid Solution
Development™ process
ServicesAssess Current Status
Develop Short and Long
Term Plans
Develop Specific Solutions
to Your Problems
Assist in ROI Analysis
© Copyright John Cachat
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© Copyright John Cachat
FREE Proof of Concept
WeWe
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© Copyright John Cachat
An Exciting Alternative for Quality Management Software
&
Contact:
John Cachat
Copy of Presentation
&
Request a Demo
Visit:
http://peproso.com/webinars
Future Webinars