ANIKPEH CHRISTINE CHIOMA

No 25 Tawa Badru Street

Langbasa road, Ajah Lekki,Lagos State

+2347030470907 sleekchristine@gmail.com

OBJECTIVE

To work in a value driven organisation with varied opportunity for development, growth, innovation and to achieve greatness.

Date of Birth: 24-10-1988

ACADEMIC QUALIFICATIONS 2006-2010: University of Nigeria, Nsukka.

BA in Mass Communication (2nd class lower)

2005-2006: Kabe College, Amawbia,

Anambra state. West African senior secondary Certificate.

1997-2000: Handmaids Infant Jesus

Nusery/primary school. Awka, Anambra state.

First school leaving certificate.

WORK EXPERIENCE

October 2014 till Date: Rocket Internet (Easy Taxi) Customer Service Representative

Responsibilities

Handling backlogs.

Working on converting Rides

Customer follow-up.

Conducting survey.

Making outbound calls and receiving inbound calls.

Attending to drivers and customers.

Problem solving

Sept 2013 to October 2014: Kiote Services Ltd

Call centre/ Customer Service Agent

Responsibilities

Call Making and Receiving: Answer Incoming telephone calls and make outgoing

calls to customers.

Data Entering: Entering relevant information needed by the company into a data

storage and retrieval system.

Problem Solving: Attend to customer’s requests, complaints and queries and coming

up with the best solutions.

Telemarketing: Marketing or selling of products and services via the phone.

Customer Service: Make sure efficient and quality service is provided to clients and they are happy both during and after purchase.

IVR Recording: Interactive Voice Response voice over recording for clients.

Creating contents for company blog.

Dec 2011-Oct 2012: Cross river Broadcasting Corporation,

Ibb way,Calabar(Crbc)

NYSC

Dept.: News and current Affairs Responsibilities

News Editing

News Aligning

News voicing and directing

Customer service

March 2009- May 2009: Nigerian

Television Authority(NTA) Dept.: News and Current Affairs

Responsibilities

Gathering News

Writing and Editing

PROFFESIONAL QUALIFICATION Nigeria Institute of Management: Graduate Member

KEY SKILLS

Excellent communication and Interpersonal skills

Computer skills.

Data Entry.

Phone Etiquette.

Persuasive skills.

Excellent team player.

Fluency in both written and oral English.

INTRESTS

Presenting

Customer relations services

HOBBIES

Watching movies

Listening to music

Swimming

REFERENCE AVAILABLE ON REQUEST.