Are You Smarter Are You Smarter Than A Dispatcher?Than A Dispatcher?

As you are driving down a roadway,

you notice the reflectors in the

center line are red. What does this

mean?

Turn around, you are going the wrong way!

Odd numbered highways run

what direction?

North and South

Where did the idea of 9-1-1 come from?

Great Britain in 1937999 System

Give one example of a consolidated

communications center

Typically formed under a JPA: ShasCom, Santa Cruz Regional,

Heartland Communications

Three-digit highways are

what?

Connectors

In what year was the first 9-1-1 call placed?

1968

Give one example of a

contract communications

center

Santa Clara County, San Mateo County, Fresno County

In what year was 9-1-1 mandated

in California?

1985

In what city was the first 9-1-1

call made?

Haleyville, Alabama

Give one example of a

small communications

center

Corcoran, Reedley, Morgan Hill, Orange Cove, Coalinga,

etc.

What is a PSAP?

Primary Safety Answering Point

Even numbered highways run

what direction?

East and West

A primary PSAP is always what?

A law enforcement agency

Where is or what designates the

exact north/south

center point in California?

A pine tree and palm tree in the center median of Highway 99, 5 miles north of the San Joaquin River. Palm tree on the south side/Pine tree on

the north side

What is an ESN?

Emergency Services Number

Give one example of a

medium communications

center

ShasCom, Santa Cruz Regional, Fresno SO, Kern

County

What does ANI stand for?

Automatic Number Identification

Give one example of a

large communications

center

Los Angeles PD/SO, Sacramento PD, Fresno PD,

San Diego PD/SO, etc.

What does ALI stand for?

Automatic Location Identification

What does TDD stand for?

Telecommunications Device for the Deaf

On a 911 call, BUSN indicates a

call from a __________.

Business

On a 9-1-1 call, RESD indicates a

call from a _____________.

Residence

What does a blue reflector in or

near the center of a road indicate?

Fire hydrant nearby

Name one example of a

secondary PSAP.

Fire/EMS

Name the 5 W's for call taking.

Where, What, When, Who, Weapons

What does the "H" in call taking

questioning mean?

How

What is the acronym for describing a

vehicle?

CYMBOL or CYMBAL

If a vehicle has a red light bar,

what would that indicate?

Fire vehicle

When describing a vehicle, what

does the dispatcher give

first?

Color

If a vehicle has a red and blue

light bar, what does that indicate?

Law enforcement vehicle

A 9-1-1 call cannot be

transferred more than ________.

Once

When describing a person, is it from head to toe or toe to

head?

Head to toe

What is the recommended

maximum number of rings for a 9-1-1 call?

Three

When answering 9-1-1 calls, what

must a dispatcher

always confirm?

Location/Address

Who is the highest ranking law enforcement

official in the state?

State Attorney General

Which type of calls are dispatched

first, crimes against property or crimes against persons?

Crimes against persons

Which is a higher crime, felony or misdemeanor?

Felony

9-1-1 is the number to dial

for an emergency anywhere in the

_______.

Nation

When should an officer be advised of weapons

involved in a call?

Immediately

As street numbering

increases, what is the rule?

Odd is on the left, even is on the right