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1UNECE Workshop on Statistical Data CollectionGeneva, 14 – 16 October 2019
Paweł SzymankiewiczStatistics Poland
Assistance for respondentsduring data collection- the Statistics Poland experience
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Materials available on the website of Statistics Poland
Web questionnaire and its functions
Help desk for respondents
DIFFERENT FORMS OF HELP FOR RESPONDENTS
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STATISTICAL QUESTIONNAIRES
Templates of questionnaires for statistical reporting (for every year) are published on the
website of Statistics Poland, along with some additional information for respondents
(deadline for data provision, dates when the web questionnaire is available on the
Reporting Portal, etc.). In most cases, they are also equipped with guidelines explaining how
to complete the questionnaire.
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STATISTICAL QUESTIONNAIRES
Templates of questionnaires used in social and agricultural sample surveys, published on
the website of Statistics Poland along with some additional information (dates and methods
of data collection, etc.).
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Electronic statistical questionnaires have some features
particularly helpful for respondents, including, among others:
displaying definitions of some difficult terms,
control of input data and indication of errors.
WEB QUESTIONNAIRESON THE REPORTING PORTAL
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Respondent has an access to a lot of materials connected withparticular questionnaire
(first of all: to guidelines/instructions informing how to complete thequestionnaire).
WEB QUESTIONNAIRESON THE REPORTING PORTAL
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In many questionnaires, respondent can display a definition of term connectedwith a particular field on the questionnaire and/or detailed instruction how tocomplete the field:
WEB QUESTIONNAIRESON THE REPORTING PORTAL
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When in doubt, respondent can send an e-mail (with description of a
problem) to appropriate statistician and get an answer.
To this end, respondent can use a special mailbox, available for example
from a toolbar located on the screen containing the web questionnaire:
WEB QUESTIONNAIRESON THE REPORTING PORTAL
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As a result of control of input data, system displays a list of errors:
• "acceptable" errors – should be analysed by respondent, but acceptance ofthe questionnaire is still possible,
• "hard" errors – must be corrected by respondent.
Error message can be also displayed next to the particular field on thequestionnaire (omitted by respondent or incorrectly completed):
WEB QUESTIONNAIRESON THE REPORTING PORTAL
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HELP DESK FOR RESPONDENTS
In case of problems connected with the questionnaire,
respondent can also contact the authorized employee
(from the list published on the Statistics Poland’s
website) and ask for help.
Lists of experts are available from the webpage of the
Reporting Portal (as seen in the picture), from the
contact page, from the webpage containing templates
of questionnaires, etc.
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HELP DESK FOR RESPONDENTS
Experts involved in providing
explanations to respondents are
assigned to particular
questionnaires (groups of
questionnaires), shown in
alphabetical order.
List of experts contains their
phone numbers and e-mail
addresses.
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In most cases, assistance for respondents is provided by employees
of statistical offices (according to their specialization in different
areas of statistics).
Another help desk was organized for users having problems strictly
connected with the Reporting Portal (lost authentication data,
problem with logging-in etc.). Users can send an e-mail to one of
addresses from the list available on the informational webpage of
the Portal or use the Statistical Helpline (Infolinia Statystyczna).
HELP DESK FOR RESPONDENTS
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The same phone numberfor entire country:
for respondents, users of statistical
data and otherpeople interested in
contacts with official statistics
22 279 99 99number of the
helpline is publishedon numerous pageswithin the websiteof Statistics Poland
STATISTICAL HELPLINE
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Paweł SzymankiewiczStatistics Poland
E-mail: [email protected]
Thank you for your attention.