Download - AusInnovate Conference 2012 Richard Umbers
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Australian Services Innovation Case Study
The transformation of Australia PostThe transformation of Australia PostThe transformation of Australia PostThe transformation of Australia Post’’’’s s s s
parcel services to support the rise of parcel services to support the rise of parcel services to support the rise of parcel services to support the rise of
eCommerce in Australia eCommerce in Australia eCommerce in Australia eCommerce in Australia
Richard UmbersRichard UmbersRichard UmbersRichard Umbers
Executive General Manager
Parcel & Express Services
Australia Post
AusInnovate Conference
Tuesday 22 May 2012
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Our traditional business
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of Australia Post’s parcel volume
is generated by an eCommerce
transaction.
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The industrial revolution profoundly changed our way of life
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Endless possibilities
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eCommerce is experiencing sustained growth
9.611.0
12.013.6
15.317.2
19.421.7
2008 2009 2010 2011 2012 2013 2014 2015
2008-11
CAGR: 12.3%
2011-15
CAGR: 12.5%
Source: PwC FS Research 2011, Forrester Research 2010, APCA6
Australian eCommerce spend ($b)
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A new type of customer
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eCommerce is transforming our business
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Australia Post Digital Mailbox
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Australia Post Digital Mailbox
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Our future looks bright
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