White paper
Correct product coding is important to manufacturers of fast-moving consumer goods (FMCG), helping improve supply chain efficiency and visibility while providing customers with important information about the products they buy. Today, getting codes right isn’t just important – it’s crucial.
Avoid Package Coding Errors and Minimize Their Impact on Your Business
Coding errors are costly, not only to plant operations but to the entire enterprise.
Abstract
• Codingerrorsaffectproductqualityanddriveunacceptablecoststhroughouttheenterpriseduetoscrap,rework,regulatoryfines,damagetothebrandreputationandmore.
• Themajorityofmiscodedproductsarecausedbyoperatorerror.
• CodeAssuranceisanapproachtoproactivelypreventingerrorsbydesigningmessagecreationandjobselectionprocessestobeasfoolproofaspossible.
• VideojetispioneeringtheconceptandimplementationofCodeAssurancethroughourCLARiTY™interface,CLARiSOFT™PC-basedmessagedesignandrulecreationsoftware,andCLARiNET™databaseconnectivityandnetworkcontrolsolutionformanagingmultiplecodingandlabelingtechnologies.
2
ContentsThetruecostofcodingerrors 3
It’sbettertopreventerrors 4thantocalculatethedamage
CodeAssurance: 5Acomprehensiveapproachtocodingquality
PCandnetworkbased: 6Messagecreationandmanagement
Implementinganintelligent 8userinterface
Removingmessagecreation 9andmanagementfromtheproductionfloor
Implementingnetwork-based, 10database-connectedmessagecontrol
Gettingstartedwith 11CodeAssurance
Andthat’snothingcomparedtothetroubleandcostofmiscodedproductsthatendupontheretailshelforinthehomesofconsumers.Beyondtheriskofregulatorypenaltiesandfines,thebranditselfcansuffercostlydamagetoitsreputation.Theproductmaybeunavailablewhilerestockingtakesplace,forcingcustomerstoswitchtocompetingbrandsinthemeantime.Andinhigh-profilecases,mediareportscanleadtodepressedsalesevenwhentheproductisbackonstoreshelves.
Mostorganizationsstruggletoquantifytheactualcostoflostproductandlostproductioncapacityasaresultof
codingerrors–letalonelostreputation.Mostevidenceisanecdotal.Inmanycases,managementissimplyunawareofthescopeofcodingproblems.
Anotherfactorthatcomplicatesaccuratecostaccountingisthatmanycompaniestendnottohighlightcodingerrorswithintheirplantefficiencyreporting.Often,there’sanassumptionthatcodingerrorsaredetectedbyregularinspectionandthenrectified.Thespecificcostsassociatedwithreworkremainentangledwithgeneralmeasurementsoflineinefficiency,sothatthereisoftennoknowledgeofthecumulativeeffectofthesemistakes.
Survey: Frequency of Coding Errors
More Than Once per Day
0%
20%
10%
30%
40%
50%
60%
At Least Onceper Day
At Least Onceper Week
At Least Onceper Month
Perc
ent o
f Res
pond
ents
Videojet found an unacceptable rate of coding errors across all FMCG manufacturers surveyed.
The true frequency of coding errors
Codingerrorsdohappen.Infact,they’recommon.VideojetrecentlysurveyedavarietyofFMCGmanufacturersandfoundthatallhadexperiencedcodingerrors–manyofthemonafrequentbasis.Infact,nearlyhalfthecompaniessurveyedwerehavingtroublewithcodingerrorsatleastonceperweek,withone-quarterreportingcodingerrorsatleastonceperday.
3
The true cost of coding errorsCoding errors are costly, not only to plant operations but to the entire enterprise. There is the cost of rework – assuming that the product can actually be reworked and the plant has the capacity to do so. In a 24/7 production environment, rework may not be possible. Or, once the product has been coded, it may be impossible to recode or repackage it. The need to scrap miscoded product can be even more costly than rework – but it may be the only option.
Common operator mistakes responsible for coding problems
PROBLEM EXAMPLE VIDEOJET SOLUTION
IncorrectData Operatorselectedthe Scrollablejobselection
wrongcountryoforiginor withpreviewoptionbefore
pickedincorrectproduct finalrunisselected
description
InvalidData Operatorchoseapastor Calendardisplaylimited
futuredatenotalignedwith topreviouslydefined
thecustomer’sintentions/ acceptabledates
productlife
TransposedData Operatorenteredincorrect Calendarselectionoption
date:1/9/13insteadof9/1/13 availablesodatedoesnot
havetobekeyedin
Unauthorized Unauthorizedoperatorentered Operatorlock-outfeatures
Access ‘unacceptable’codesand/or topreventcodedatafrom
messagesontheproduct beingchangedontheline
Themostcommonmistakesareincorrectdataentryandincorrectjobselection.Inoursurvey,wefoundthatthosetwomistakesaccountedfor45percentofallcodingerrors.
Evenwheretheproblemisrecognized,manycompaniesrespondbysimplyintroducingmorechecksduringthepackagingoperation.However,thisdoesnotaddressrootcausessuchasthewrongcodesbeingenteredinthefirstplace,nor
doesittackletheproblemsandcostsassociatedwithproductreworkortheresultingdecreaseinplantefficiency.
It’sinthemanufacturer’sownself-interesttounderstandthescopeandcostofcodingmistakesandtakecountermeasurestoeliminatethem.Moreover,manyretailpartnersarenowrequiringcompliancewithcodingstandardsthatincludeimplementationanddocumentationofmethodstoeliminatesucherrors.
Why correct coding matters
Manufacturers are looking for ways to:
• Removeoperatorerrorfrommessagesetupandjobselectionprocesses
• Minimizethecostofscrapduetocodingerrors
• Reduceresupplycostsforreplacingrecalledorwithdrawnproducts
• Reducepotentialforlostbusinessfromincorrectproductsbeingshipped
• Minimizebranddamagebynarrowingthescopeofanyrecalls
• Meettherequirementsofretailpartnersandregulatoryoverseersforproductqualityandtraceability
Withreliablycorrectcoding,alltheseissuesareaddressedupfront,beforetheycanbecomeproblems.
4
It’s better to prevent errors than to calculate the damageMore than half of coding errors are caused by operator error – our surveys suggest a range of 50 to 70 percent.
Preventing errors by design:
Mistake-proofing coding processes Manufacturersneedproactivesolutionstoaddressalltheseissues–fromunaccountedcosts,toineffectivecountermeasures,topartnermandates–insteadofreactingtocodingproblemsaftertheyoccurandtheircostsaccrue.
Therearetwowaystodealwithcodingproblemsattheproductionline:
• Proactivelyreducethelikelihoodoferrors
• Trytocatcherrorswhentheyhappentominimizewaste,correcttheerrorandgetbacktoproductionassoonaspossible
It’snotaquestionofeither/or.Evenifyou’reeffectivelypreventingcodingerrors,youstillneedtheabilitytoquicklyrespondifsomethinggoeswronginordertolimitthedamage.Butclearly,resourcesinvestedinpreventioncanpaybackmanytimesoverwhencomparedtotheexpenseofremediation.
Code Assurance:
A comprehensive approach to coding quality CodeAssuranceisVideojet’scomprehensiveapproachtopreventingoreliminatingerrorsinthecodingandmarkingprocess.
Webelievethathuman-machineinterfaces–includingbothhardwareandsoftwarecomponents–canandshouldbedesignedtosimplifydataentryandhelppreventoperatorerrors,bothatcodeentryandjobselection.Andwebelievethestructuralflowofcodingprocessescanberedesignedtominimizeoperatorinteractionstoreducetheriskoferrors,eventothepointofdistributingcorrectcodestothecorrectprintersforthecorrectjobsautomatically.
Videojet’s complete Code Assurance methodology relies on four basic principles
1.Simplify message selection,sotheoperatorselectstherightmessagefortherightjob.
2.Restrict operator input totheabsolutelyessentialpointsofcontactonly.
3.Automate messagesasmuchaspossible,withpre-definedrulesthathelppreventincorrectentries.
4.Use authoritative data sources –suchasMES,SCADA,ERPorotherenterpriseITsystems–sothattheappropriateinformationispulledtotheprinterautomaticallywhentheoperatorselectsajob.
Videojetincorporatespoka-yokeconceptsintoitsexecutionoftheseprinciplestohelpreduceoperatormistakesandcodingerrors.
5
It’s better to prevent errors than to calculate the damage
Survey: Cause of Coding Errors
20%
15%
10%
5%
0%
30%
25%
35%
40%
45%
50%
Operator Error
Perc
ent o
f Res
pond
ents
Wrong print jobchosen
Incorrect dataentered
Up to 70 percent of coding errors are caused by operator error, with almost half caused by mistakes in code entry and job selection.
6
PC and network based: Message creationand management
CLARiSUITE™ enables you to build a Code Assurance model to best suit your operational requirements.
In recent decades, manufacturers have increasingly turned from quality assurance based on statistical sampling of products bound for market to a more proactive philosophy of prevention. Often referred to as “poka-yoke,” this approach focuses on up-front process design. Lean manufacturing processes are created with fail-safe features that allow operators to immediately detect a mistake and correct it – or, preferably, prevent mistakes from occurring at all despite the operator’s actions.
Videojet’ssolutionstartswithpoka-yokedesignfeaturesbuiltintotheoperatorinterface.Customerscanbuildonthisfoundationbyaddingpowerfulpoka-yokecapabilitiesthroughPC-basedandnetwork-basedmessagecreationandmanagement:
The CLARiTY™ operator interface implements principles 1–3.
It’sanintegralpartofournew-generationinkjetcodersaswellasourthermaltransferoverprinter,largecharactermarkingandthermalinkjetproductlines.
CLARiSOFT™ Windows-based software provides additional support for principles 2 and 3.
OurWindows-basedsoftwareisolatescodedesignfromtheproductionfloorandeliminatestheneedtoloadindividualmessagesontoeachprinterinterface.
CLARiNET™ eliminates the need for principle 1, further strengthens principles 2 and 3, and fully implements principle 4.
Ournetworksetupandcontrolsolutionpullsfromauthoritativedatasourcestodistributetherightcodestotherightprintersfortherightjobs.CLARiNET™candistributecodingmessagestomultiplecodingandlabelingequipmenttechnologiesacrosstheplant–andevenacrossmultipleplants–tosimplifymanagementandpracticallyeliminatecodingerrorsduetoincorrectoperatorinput.
The elements of CLARiSUITE build on each other by adding additional safeguards and minimizing human interaction
CODE ASSURANCE
CODE ASSURANCE
CODE ASSURANCE
CLARiTY™ Code creation on the printer
CLARiSOFT™ Code creation on a desktop with lock-out features
CLARiNET™ Remote control creation plus automatic setup over the network
Poka-Yoke: Mistake-proof by design
Theterm“poka-yoke”wascoinedbyShigeoShingo,aleadingexpertontheToyotaProductionSystem.PronouncedPO-kahYO-kay,itmightbetranslatedliterallyas“prevent-mistake.”Theideaistoincorporateerror-proofingintothedesignofprocesses,sothatmistakesaredifficult(ideally,impossible)tomake,andeasytoidentifyandcorrectshouldtheyoccur.
Theconceptofpoka-yokebeganin1961withasimplechangeinthewayworkerswereassemblingswitches.Insteadofgrabbingpartsfromthepartsbinastheyworked,employeesweretaughttoplacethenecessarypartsinatraybeforebeginningassembly.Thissimplechangeinprocessdesigncompletelyeliminatedacommonproblemwithmissingpartsinmanyoftheswitchesthathadbeenshippingtocustomers.Ifapartremainedinthetray,theworkerknewhehadtogobackandinstallitbeforemovingontothenextswitch.
Thepoka-yokeprinciplehassincebeenappliedtocountless,moresophisticatedprocesses,buttheessentialfeaturesofthefirstpoka-yokesolutionstillapplymorethan50yearslater:Thesolutionmustbecost-effective,easytoimplement,andmustensurecorrectoperationwithoutdependingonconstantattentionorinfallibleinputfromtheoperator.Ideally,itshouldworkwithoutdependingontheoperatoratall.
7
The deeper the organization dives into Code Assurance, the less risk for operator error and costly coding mistakes.
Let’stakeacloserlookatwhatCodeAssurancemeans,andhowtheseVideojetsolutionshelpmanufacturersachieveit.
From individual operator interactions to facility-wide automation
AcentralgoalofCodeAssuranceistosimplifytheprocessofmessageselectionandconstrainincorrectentries,sothatoperatorsreliablyentertherightcodingmessageandapplythemessagetotherightjob.Predefinedcodingrulesautomateasmuchofthemessagecreationprocessaspossible,minimizingday-to-dayoperatorinputwhileensuringthatanynecessaryinputcomplieswithpoliciesandlogicthatpertaintothespecificjob.
Althoughit’simpossibletoeliminateoperatorinputcompletely,theintelligentCLARiTY™interfacecanrestrictinputtothefewkeypointswheretheprocessrequiresit–andeventhenitcanrestricttheinputtopolicy-definedformatsandcontentchoicestosubstantiallyreducetheopportunityforoperatorerror.
TheriskoferrorscanbefurtherreducedthroughCLARiSUITE™CodeAssurancetechnologies,includingCLARiSOFT™andCLARiNET™.ThesePC-andnetwork-basedtechnologiesremovetheneedtocreatecodesatindividualprinters,provideacentralizedsourcefortherightcode,andconnectprinterswithauthoritativedatasources,qualitycontrolsolutionsandproducttrackingsystemsacrossyourenterprise.
ThedeepertheorganizationdivesintoCodeAssurance,thelessriskforoperatorerrorandcostlycodingmistakes.CodeAssuranceisn’tasingletechnique,butaprogressionofpossibilitiesstretchingfromtheindividualoperatortotheentireoperation.CodeAssuranceallowsanyorganizationtofindtheoptimumbalanceofcostsandbenefits.
8
WhenevaluatingandimplementingCodeAssurancesolutions,manycompaniesbeginwiththeuserinterface.Thegoalhereistomanageandenforceacceptableparametersforthecodedmessageandtoeliminateoperatorerrorfromthejobselectionprocess.Theprinter’suserinterfacecanbedesignedwithseveralfeaturestohelpadvancethesegoals,including:
• Requiringseparateuserauthorizationsforcodecreationandjobselection
• Restrictingthetypesofcodingparameterstheoperatorcanenter,orallowingjobselectiononlyfromalistofvalidjobsthathavebeencreatedandstoredinadvance
• Providingstoredjobswithameaningfulnamethatdescribestheactualproductbeingcoded
• Usingcalendarselectionfordatestoeliminateerrorsarisingfromdateformatsthatvaryfromregiontoregionorproducttoproduct
• Assigningdateoffsetssothat,forexample,a‘UseBy’datecanonlybeselectedfromtherangeofvaliddatesallowedfortheproduct
• Linking‘UseBy’datesto‘SellBy’dates,sothatoncethe‘SellBy’dateisselected,thecorrect‘UseBy’dateisgeneratedautomatically
• Settingcalendarrulesthatpreventoperatorsfromselectingspecifieddates,suchasweekendsorholidays,andalsopreventthesystemfromusingthesedatesinautomaticdatecalculations
• Restrictingselectionofdatatoadrop-downlisttoeliminatethepossibilityofwrongkey-presses
• Promptingforrequiredfieldsandconfirmationofcorrectentriesbeforeallowingtheoperatortobegintheprintjob
• Confirmingdatapriortoeveryjobchangetohelpensurethecorrectjobhasbeenselected
Thesegoalsmustbeachievedwhilestillmakingitsimpleandefficientfortheoperatortoperformtheirjob.
IndesigningtheVideojetCLARiTY™interface,forexample,wespecifiedalarge264mm(10.4”)touchscreenanddesignedthedisplayforeasyoperation–withfontsthatareeasytoread,colorsthatareeasytointerpretandbuttonsthatareeasytopress.
Alongwiththecalendarselection,drop-downmenus,fieldpromptsandotherCodeAssurancefeatureslistedabove,thephysicaldesignoftheCLARiTY™interfacemakesitalmostimpossibleforareasonablycarefuloperatortogetcodecreationandjobselectionwrong.
Implementing an intelligent user interface
CLARiTY™ presents Code Assurance features in formats that are easy to read and interact with.
9
Withanintelligentuserinterface,separateauthorizationsarerequiredforcodecreationandjobselection.
Thisseparationofdutieshelpsensurethatashiftforeman,forexample,can’tmakecodingchangesthatshouldonlybemadeataproductmanagementlevel.AtthenextlevelofCodeAssurance,theseprocessesareseparatedevenfurtherbycompletelyremovingmessagecreationandmanagementfromtheproductionfloor.
Bymovingtheseprocessestoacentrallocation,codingmessagescanbebuiltbyadedicatedindividualwithpropertrainingandauthorization,inanenvironmentfreefromthedistractionsandpressuresoftheproductionarea.Videojet’sCLARiSOFT™
softwareprovidesaWindows-basedsolutionforisolatingandprotectingcodecreationandmanagementprocessesbymovingthemawayfromtheprinterinterfaceandontoalocallynetworkedPC.
Designedtobeprinter-independent,CLARiSOFT™providesasingle,simplesolutionforcreating,editingandvisuallyverifyingmessagesandthendistributingthemtoanyCLARiTY™enabledcodingorlabelingequipmentinthefacility.Inadditiontohelpingensurecodeaccuracy,centralizedmessagemanagementsaveslaborbysimplifyingprintersetupsandstreamliningthechangeoverprocess.
Code Assurance benefits include:
• Reducedoverhead,withnoneedtocreatedifferentcodedesignsfordifferentprintertypes,andnoneedtolearnandworkwithdifferentprinter-specificsoftware
• Increasedcontrolandefficiency,sinceasinglemessagecanbecreatedawayfromtheproductionlineandrunonanyprinter
• Bettercodingqualitywithreducederrors,thankstofeaturessuchaswizard-basedcreationofcomplexormergedfieldssuchasGS1-128barcodes,seamlessconnectivitytoawiderangeofdatabases,printpreviewforconfirmationofthefinisheddesign,andmanyotheradvancedfeatures
Designed to be printer-independent, CLARiSOFT™ provides a single, simple solution for creating, editing and visually verifying messages and then distributing them to any CLARiTY™ enabled coding or labeling equipment in the facility.
Removing message creationand management from theproduction floor
10
ForcustomerswhowanttomovetothehighestlevelCodeAssurancesystem,it’sassimpleasaddingCLARiNET™toCLARiSOFT™toprovidenetworkingcapabilityforfulllinecodingcontrolacrosstheplantorevenacrossmultipleplants.CLARiNET™canbethoughtofasaSupervisoryControlAndDataAcquisition(SCADA)solutionforcodingandlabeling.
Workingwithyourexistingserial,Ethernetorwirelessnetwork,CLARiNET™canbeusedasaself-containedcodingnetworkcontrolsystem–orcanbeintegratedwithSCADA,factorynetworks,MESandERPsystemstoformpartofabroaderenterprisequalityassurancesolution.Opendatabaseconnectivity(ODBC)allowsmessagescreatedinCLARiSOFT™tobestoredinSQL,Access,ExcelandgenericdatabasesforconnectivitytoenterpriseITsystems.
Uponjobselection,thisconnectivityenablesthejobinformationtobepulledfromanyCLARiTY™enabledcodingorlabelingsystem,andthecorrectmessageforthatjobtobepushedbacktotheprinterorlabeler.JobscanbeselectedusingtheCLARiTY™interface–ortheycanbescannedinfromaworksheetusingwiredorwirelessbarcodescannerstoprovideevengreaterassuranceagainstoperatorerror.Industry-standardOpenProcessControl(OPC)functionalityoffersanalternativemechanismfordownloadingandstartingjobs,aswellasviewingreal-timestatusinformation.
CLARiNET™ eliminates the effort of programming multiple printers separately, reducing setup and changeover time.
Andwithadynamic,centralizedmessagedatabase,it’seasytorapidlyadjustthemessagesbeingprintedbythecodingequipment.Eachmessagechangeismadeonceandautomaticallymadeavailabletoallprinters,supportingautomationgoalsforamoreproductiveoperation.
Evenmoreimportant,thiscreate-once/use-anywheremessagecreationanddistributionsystemgreatlyreducestheriskofcodingerrors.AndforevengreaterCodeAssurance,scannerscanbeplacedthroughoutthepackaginglinetocheckcodesforaccuracyinrealtime.Ifanerrorisdetected,thealarmbeaconcanbeactivatedandthelinecanbestoppedortheproductrejectedautomatically.Andwithalldatastoredinasecure,centralizeddatamanagementsystem,thesolutionalsohelpsassurereliableproducttraceability.
Withflexibleconfigurationtosuiteachplant’sphysicalsetup,informationarchitectureandcodingneeds,CLARiNET™providespowerfulCodeAssurance–andlaborsavings–throughcentralizedmessagecreationandautomaticcodedistributiontoprintersandlabelersacrossyourenterprise.
Implementing network-based,database-connected message control
Benefits include:
• Accurateandconsistenton-packcodingfromlinetolineandplanttoplant,withcentralizedmessagecreationandautomaticdistributiontoprinters,labelersandscannersacrossthenetwork
• Minimizedoperatorinputtoincreaseproductionefficiencyandpreventerrorsfrombeingintroducedontheproductionfloor
• Reducedcosts,withcentralizedcontroltoprotectagainstwaste,reworkandrecalls
• OptionalwiredorwirelessSCANPOINTintegration,providingbarcode-drivensetuptoeliminateoperatorinputandhelpensurethecorrectproductandpackagingareused
• Optionalintegratedfixed-positionbarcodevalidationtoconfirmcorrectpackaging
• Optionalintranetviewoflive,enterprise-wideperformanceinformation
• Dashboardperformancefeedbackandproductioncountsinauditlogstohelpensuretraceabilityandprovidesupportforcontinuousefficiencyimprovements
TobuildCodeAssuranceintoyourorganization,youcanstartwithinitiativesassimpleasretrainingoperators,improvingergonomicsatdata-entrypointsandperformingcross-checksbeforecommittingtoaprintjob.Theseandotheroperator-centeredCodeAssurancemethodscanmeasurablyreduceerrors.Butthey’renotfoolproof.
Whenyou’rereadytomovebeyondbehavioralmethodstosolutionsthatminimizethehumanelement,Videojetisreadytohelp–allthewaytothedesignandintegrationofafulllinecontrolsystem.WhateveryourfinalCodeAssurancedestination,thebestplacetostartiswiththeVideojetCLARiTY™interface.
It’s the only user interface on the market designed to implement Videojet’s Code Assurance model through poka-yoke principles.
Andwe’rerollingitoutacrossanextensiverangeofVideojetcodingequipment,includingtheDataFlex®Plusthermaltransferoverprinter,the2300seriesofhigh-resolutioncaseprinters,the8510thermalinkjetprinterandmore.Nowit’salsofeaturedonournewVideojet1550and1650smallcharactercontinuousinkjetprinters,designedtodeliverindustry-leadingruntimesandavailability.
With a touchscreen built for easy entry of approved and accurate data, CLARiTY™ can help eliminate errors printer-by-printer across your enterprise.
Buildingonthatfoundation,CLARiSOFT™softwareandtheCLARiNET™networkcontrolsolutionmakeiteasytotakecentralcontroloverallyourcodingandmarkingprocesses,helpingtoeliminatenearlyallpossibleerrorpoints.
AsyouaddlayerstoyourCodeAssurancesolution,yougaincentralized,single-pointmessagecreationandtheabilitytopushpolicy-compliant,quality-checkedcodesouttoallyourprinters.Yougaintheabilitytoensuretherightcodesaregoingontherightproducts,reducingrisk,reworkandrecallswhileprotectingthebrandreputation.Andyoustreamlinedatamanagementandsimplifychangeovertodriveproductivitygainsandsupportyourautomationgoals.
It’s a natural progression, it’s good for your business, and Videojet is
ready to help you all the way.
11
Getting started with Code Assurance
Call(65) 6444 4218 [email protected]
VideojetTechnologies(S)PteLtdNo.11Lorong3ToaPayohBlockB#03-20/21JacksonSquareSingapore319579
©2016VideojetTechnologiesInc.—Allrightsreserved.
VideojetTechnologiesInc.’spolicyisoneofcontinuedproductimprovement.Wereservetherighttoalterdesignand/orspecificationswithoutnotice.
Peace of mind comes as standard
Videojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services.
Ourgoalistopartnerwithourcustomersintheconsumerpackagedgoods,pharmaceutical,andindustrialgoodsindustriestoimprovetheirproductivity,toprotectandgrowtheirbrands,andtostayaheadofindustrytrendsandregulations.Withourcustomerapplicationexpertsandtechnologyleadershipincontinuousinkjet(CIJ),thermalinkjet(TIJ),lasermarking,thermaltransferoverprinting(TTO),casecodingandlabeling,andwidearrayprinting,Videojethasmorethan345,000printersinstalledworldwide.
OurcustomersrelyonVideojetproductstoprintonovertenbillionproductsdaily.Customersales,application,service,andtrainingsupportisprovidedbydirectoperationswithover4,000teammembersin26countriesworldwide.Inaddition,Videojet’sdistributionnetworkincludesmorethan400distributorsandOEMs,serving135countries.
GlobalHeadquarters
VideojetSales&ServiceOffices
Manufacturing&ProductDevelopment
CountrieswithVideojetSales&Service
CountrieswithVideojetPartnerSales&Service