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Helping ConversationBasic Concept & Techniques
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63%
32%
5%
NEED IMPROVEMENT
MEET EXPECTATION
BEYOND EXPECTATION
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Ap
a
makna helping conversation
manfaat helping conversation
karakteristik helper
Bag
aim
ana
cara
mendengarkanuntuk mengerti
mengajukanempowering question
memberikanumpan balikkonstruktif
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Act
Reflect
Plan
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Akrab
Santai
Inspiratif
Kolaboratif
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Promoting
Helping Conversation
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Helping
Conversation
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MENGUATKAN, bukan melemahkan
MENGINGATKAN TANGGUNGJAWAB,
bukan mengambil darinya
MENGEMBANGKAN KOLABORASI, bukan pamer kehebatan diri
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dialog yang dilandasi:
kepedulian yang tulus
kesediaan mengerti dan mengapresiasi
untuk memfasilitasi pertumbuhan pribadi
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Peningkatan kualitas relasi antar pribadi
Identifikasi permasalahan dan kekuatan
Fasilitasi ekspresi emosi
Tantangan dan dukungan
Fasilitasi penemuan solusi
Penyusunan agenda pengembangan diri
Pengembangan kemandirian dantanggungjawab pribadi
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PERNYATAAN
SITUASI
KerangkaAcuan
KerangkaAcuan
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HelpeeHelper
Adaptasi: Barbara Okun (1987)
Attitudes
Needs
Values
Beliefs
Skills
Attitudes
Needs
Values
Beliefs
Concerns
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Dysfunction
Distress
Deviance
Dangerousness
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Reality testing is intact.Interpersonal relationships:reciprocal, mature and satisfying
Reality testing is defective.Interpersonal relationships:
disrupted, bizarre of nonexistent
Disorder-Free
0 1 2 3 4 5
Adjustment Reaction
Borderline State
Anxiety Disorders
PersonalityDisorders
Psychoses &the Major
MoodDisorders
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Quick overview of the Clinical Nosology
DIAGNOSTIC CATEGORY
SEVERITY
INTERPERSONAL RELATION
REALITY TESTING
Disorder-Free
State0
Mature, reciprocal, satisfying,
flexible
Intact. Cause and effect logic
is sound
Adjustment
Disorders 1
Disrupted, influenced by
depression and anxiety for
duration of disorder
Intact. Cause and effect logic
is sound
Anxiety Disorders
(“Neuroses”) 2
Conflicted, vacillates between
love and hate
Intact. Use of defense
mechanisms that mildly distort
in self protective ways
Personality
Disorders 3Egocentric, disrupted,
manipulative, immature
Generally intact. Isolated
“blinds spots” about self and
others
Borderline States
4
Manipulative, occasionally
bizarre, frequently explosive,
fantastic, changeable
Episodic failures. Delusions
and hallucinations possible.
Episode of depersonalization
Psychoses and the
Major Mood
Disorders
5
Bizarre, fantastic, or
completely disrupted. Possible
complete detachment or
separation from others
Defective. Delusions,
hallucinations and
depersonalization possible
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Mahasiswa
Dosen MK
Dosen Wali
Teman Sebaya Dosen Wali
1. IdentifikasiMasalah
Bimbingan olehDosen Wali
Dirujuk
1. Identifikasimasalahpsikologis
2. Consent darimahasiswa+ Target referral
Ka. Prodi
MembuatRujukan
TPBK
Professional Lainnya:DokterPsikiaterAhli Agamadll
Evaluasi 1
Evaluasi 2
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Refleksi Referensi Pelatihan
Supervisi Berbagi
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Diketahui
Orang lain
Tidak
Diketahui
Orang lain
TERBUKATERLENA
RAHASIAGELAP
Tidak Diketahui
Diri Sendiri
Diketahui
Diri Sendiri
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Tidak Diketahui
Diri SendiriDiketahui
Diri Sendiri
Diketahui
Orang lain
Tidak
Diketahui
Orang lain
TERBUKA
TERLENA
TERSEMBUNYI
GELAP
Dengan
Membuka diri
Dengan
Meminta
feedback
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Perhatikan, DENGARKAN
Hindari DEFENSIF dan prasangka
Pahami SUDUT PANDANG orang lain
BERTANYA, bila perlu
TERIMA KASIH
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Promoting
Helping Conversation
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Empathy
CongruenceUnconditional
Positive Regards
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Connecting Understanding Facilitating
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..statement or nonverbal act that INVITES an answer or response
= LEARNING tool
INSPIRE action
…we live in the world our questions create…
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pertanyaan adalah pernyataan atau tindakan nonverbal yang mengundang jawaban atau tanggapan
pertanyaan mempengaruhi kualitas pemahaman, pemikiran dan hubungan
pertanyaan mengarahkan fokus pemikiran, perasaan dan tindakan
pertanyaan bukan sekedar perangkat untuk menggali informasi
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Carilah pasangan dalam kelompok Anda Tentukan siapa yang menjadi penanya dan siapa yang akan
ditanya Tugas yang ditanya adalah memikirkan satu permasalahan atau
kegagalan yang paling berat yang pernah Anda alami Tugas penanya adalah bertanya menggunakan script yang sudah
tersedia, dan tidak boleh mengimprovisasi pertanyaan yang ada dalam script (harus sesuai dengan script)
Setelah selesai, orang yang ditanya tetap memikirkan kegagalan atau permasalahan yang dialaminya
Penanya mengajukan pertanyaan menggunakan script yang kedua (harus sesuai dengan script dan tidak boleh merubah intonasi)
Diskusikan dengan kelompok Anda bagaimana perbedaan antara jenis pertanyaan yang pertama dengan jenis pertanyaan yang kedua
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Tertutup Terbuka
Mendalam Hipotetik
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Closed
Open
ClarifyingProbing
Hypothesizing
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Pe
ngg
un
aan Mengendalikan
percakapan
Menutup topik percakapan
Mengajukan pilihan
Co
nto
h
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Pe
ngg
un
aan Mendorong
pengungkapan pemikiran & perasaan
Memberikan keleluasaan untuk bicara /memberikan informasi
Co
nto
h
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Pe
ngg
un
aan Mengklarifikasi
pernyataan
Memeriksa / ”menguji” pernyataan
Co
nto
h
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Pe
ngg
un
aan Menggali lebih
dalam suatu permasalahan
Mendalami pemikiran atau perasaan
Co
nto
h
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Pe
ngg
un
aan Mendorong orang
berpikir dengan cara yang berbeda
Memberikan “tantangan”/ peluang untuk bertindak
Memberikan sugestiC
on
toh
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Connecting Understanding Facilitating
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Bagilah kelompok Anda ke dalam 3 kelompok kecil Masing-masing kelompok kecil memilih satu tema
1. Connecting2. Understanding3. Facilitating
Bergabunglah dengan kelompok kecil yang memiliki tema yang sama
Buat pertanyaan-pertanyaan yang sesuai dengan tema kelompok kecil Anda
Setelah selesai, kembalilah ke kelompok masing-masing untuk berbagi hasil kajian.
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mendengar mendengarKAN
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Menyatakan penerimaan
Membangun hubungan baik
Memfasilitasi ekspresi
Meningkatkan akurasipemahaman
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Hambatan Fisik
Sibuk Sendiri
Merasa sudah tahu
Hambatan emosional
Prasangka
Defensif
Evaluasi Dini
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INTE
RP
RET
ING
ATTENDING
RESPONDING
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Squarely
Openness
Lean forward
Eye contact
Relaxed
Smile
Open posture
Forward – lean
Touch
Eye contact
Nod
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Setiap membaca sms dosen pembimbing, tiba-tiba mules, keringat dingin, bawaannya tegang. Jadi nggak bisa mikir...
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Orang lain akan merasa TIDAK DIMENGERTI ketika Anda ...
Mengalihkan Pembicaraan, Menganggap Mudah
Memaksakan Pendapat
Mengancam, Menakut-nakuti
Menceramahi, Memberikan Khotbah
Menghakimi, Menyalahkan
Mencemooh, Membuat Malu
Menebak-nebak, Sok Tahu
Saat Ia berharap untuk DIMENGERTI
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Pilihlah satu kasus permasalahan mahasiswa Anda, tuliskan pernyataan keluhan yang disampaikan mahasiswa tersebut kepada Anda.
Tukarkan “keluhan tersebut” kepada rekan Anda.
Buat pernyataan respon empatik dari keluhan tersebut.
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tanggapan verbal maupun nonverbal sebagai dampakinteraksi dengan orang lain
membantu orang lain menyadari perilakunya dandampak perilaku tersebut
pembelajaran untuk pengembangan diri
kesempatan untuk meningkatkan prestasi
pernyataan ….
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Pemberi Penerima
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NEGATIVEPOSITIVE
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Amir di kelas jarang bertanya.
Kurang aktif memberikan kontribusi padadiskusi kelompok dan hampir tidakpernah menjadi presenter.
Nilai kuis sebelum UTS 75 dan 80.
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Situasi
Tindakan
Akibat
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• mengakui prestasi
• menghargai perilaku positifApresiasi
• menunjukkan area perbaikan
• saran pengembangan Rekomendasi
• menyatakan kesediaan membantu
• memberikan bantuanDukungan
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Describeperilaku dan atau fakta
Gambarkan kondisi/perilaku orang lain secara obyektif
Expressperasaan Anda
Nyatakan pendapat dan perasaan Anda terhadapperilaku tersebut
Specifyperubahan perilaku /kondisi yang Anda inginkan
Nyatakan kondisi yang Anda inginkan/ perubahanperilaku yang Anda harapkan dari pasangankomunikasi Anda
Consequencesdari perubahan perilakutersebut
Nyatakan dampak positif yang akan diperolehdengan perubahan perilaku tersebut.
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Pilihlah satu kasus permasalahan mahasiswa Anda
Buatlah umpan balik berdasarkan script SITA
Buatlah umpan balik berdasarkan script ARD