| 1

Quick Start Guide for Administrators

BBM EntErprisE

| 2

WElcoME to BBM EntErprisEWith BBM Enterprise, you can chat and share in real time with your coworkers, friends, and family. BBM Enterprise adds an extra layer of encryption to the existing BBM security model between devices.

When your organization buys BBM Enterprise subscriptions, a designated administrator receives an email invitation to sign in as an administrator. The email contains a link to your organization’s enterprise administrator console, where you can sign in with an existing BlackBerry ID or create a new BlackBerry ID.

You must sign in to your enterprise administrator console within 24 hours of receiving the email invitation. If the invitation expires, refer to your welcome packet for instructions.

This documentation is provided “as is” and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by BlackBerry Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. ©2015 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Android and Google Play are trademarks of Google Inc. iPhone is a trademark of Apple Inc. iOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. iOS® is used under license by Apple Inc. All other trademarks are the property of their respective owners.

BBM Protected is now BBM EnterpriseTo continue protecting your company’s BBM chats with enhanced security and encryption, users in your company must switch to the BBM Enterprise app.

If you’re a current BBM Protected administrator, switching to the BBM Enterprise app is easy: a user in your company can download the BBM Enterprise app and sign in using their existing BlackBerry ID. All their BBM contacts are added in BBM Enterprise automatically.

| 3

sEtting up thE EntErprisE idEntity consolE

FigurE 1: “WELCOME TO EnTErPrISE IDEnTITY” EMAIL MESSAGE

1 | In the invitation email, click the activation link (figure 1).

2 | Click Don’t Have a BlackBerry iD? Create one. (figure 2).

3 | Complete the instructions on the screen (figure 3).

4 | Click Submit.

Create a BlackBerry iD

FigurE 2: “COnfIrM YOUr BLACkBErrY ID” EMAIL MESSAGE

1 | In the “Confirm your BlackBerry ID email address” email, click confirm your email address (figure 2).

2 | Enter your BlackBerry ID password.

3 | Click Submit.

Verify your BlackBerry iD

Note: If you’re an existing BBM user, do not create a new BlackBerry ID. You can sign in with your existing BlackBerry ID to add BBM Enterprise services to your device.

When you create your BlackBerry ID, you receive an email with the subject line “Confirm your BlackBerry ID email address.” You must verify your BlackBerry ID within 72 hours of creating it.

1 | In the invitation email, click the link to your organization’s enterprise administrator console.

Sign in to the Enterprise identity administrator console

2 | Enter your BlackBerry ID email address and password.

3 | Click Sign in.

4 | Click Enterprise identity Administrator Console (figure 3). FigurE 3: CLICk “EnTErPrISE IDEnTITY

ADMInISTrATOr COnSOLE