Download - Busi 120 Guest Lecture
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Business CommunicationsCIS – SUNY Delhi Perspective
Clark Shah-NelsonCoordinator of Online Education,
SUNY Delhihttp://tinyurl.com/busi120
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Paper → Typewriters → Telegraph → Phone → Fax-> Email->
Now what?
wikis, ticketing systems, IM, widgets, chat, blogs, forums, podcasts, screencasts, social bookmarking, SMS textingRSS, Skype, Webinars, Twitter
Wikis: asynchronous: collaboration, discussion documentation, tutorials, planning:
Planning / Coordination
Training & Tutorials Documentation
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Helpdesk: ticketing software:
Reporting, tracking, solving issuesDocumentation of trends, resources, timeWorkflow
Users: report issues, communicate with technicians, get updates, track progress
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Instant Messaging and Widgets
why? Live, instant, immediate, human being, easier than phone menus
what? AIM, MSN, Yahoo, Gmail - built-in (Jabber),Meebo.com - web-based
Short quick messages / questions that don’t require email
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SMS Texting
less obtrusive than phone
good for noisy environments
more and more interfacing with computers (GoogleTalk,Voice Over IP, etc.)
Blogs: interactive, less formal publishing(copy machine vs. printing press)
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Videos:
PersonalScreencastsEasy to recordVideoblogsEasier to follow along with
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Discussion Forums
Asynchronous (Participate any time)Topic-oriented
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Social bookmarking:
share your linksannotate, tag, collaboratedel.icio.us (delicious.com)diigo.com
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RSS: Real Simple Syndication
Bringing the information to youRather than you going to the information
RSS: readers, aggregators: iGoogle, My Yahoo, My MSN, iTunes podcastsWeather, news, blogs, radio shows, etc.
Netvibes.com
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Meetings and Conferences:
Travel costs: environment, time, business costs
Productive meetings can happen online
Chat, video, audio, whiteboardShare screen, links, record,Interface with telephone
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Free / Inexpensive Tools -
convenient, save money, enhance productivity
Audio calls, call phones, Video 1-1, chat, send files
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New Applications for New Business Needs:
What is on your computer screen? Show me…
Share mouse/keyboard control
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What you build it for is not necessarily how it will be used…
hair dryer -> for blowing up balloons
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What you build it for is not necessarily how it will be used…
hair dryer -> for blowing up balloons
Real-time updates
Doesn’t NEED to be mundane
Communication,CommunityCreative uses
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Thank you!
Clark Shah-Nelson, SUNY Delhi Coordinator of Online Educationwww.delhi.edu/online
Questions?