Download - Business Etiquettes- Old
-
8/12/2019 Business Etiquettes- Old
1/63
Business Etiquette
Preparing
Studentsfor the Real World
-
8/12/2019 Business Etiquettes- Old
2/63
The Agenda
Career Preparation
Creating a Resume and Cover Letter
Interviewing Etiquette
Social Etiquette
Dining with Style and race
Communicating with the Industry
-
8/12/2019 Business Etiquettes- Old
3/63
Career Preparation
-
8/12/2019 Business Etiquettes- Old
4/63
Why Prepare?
It!s a "ungle out there#$$
Competition is strong% and the way we
present ourselves is under closere&amination more than ever 'e(ore$
-
8/12/2019 Business Etiquettes- Old
5/63
Preparing (or )or*
Positive Thin*ing + start your preparation (or wor* now% 'y
developing a positive attitude a'out li(e$
etting Started + ,'tain literature% read 'oo*s on careeradvice% (ind out who your local employers are$
Complete career awareness assessments to determine what
you may 'e good at$
Leisure interests + activities and interests outside o( your
studies may help direct you into a career$
-
8/12/2019 Business Etiquettes- Old
6/63
De(ining your Ideal -o'
Eight Factors to consider:
. )hich s*ills do you want to use/
. )hat special *nowledge do you have/
. )hat *ind o( people do you want to wor* with/
. )hat *ind o( wor* environment do you pre(er/
. )here do you want your ne&t "o' to 'e/
. 0ow much money do you want to ma*e/
. 0ow much responsi'ility are you willing toaccept/
. )hat things are important to you/
-
8/12/2019 Business Etiquettes- Old
7/63
Starting out
. The Basics+ the 'est "o's are o'tained 'y thosewho plan% get themselves organi1ed and then act$It ta*es time and practice$
. Vacation and partti!e "or#+ get wor*e&perience$ Employers pre(er someone who has
positive wor* e&perience$
. Choosing your e!ployer+ select one that can
provide a valua'le learning e&perience$. Trac#ing do"n the right $o%+ approach "o's o(
interest regardless i( an opening is availa'le$
-
8/12/2019 Business Etiquettes- Old
8/63
Creating a Power(ul
Resumeand
Cover Letter
-
8/12/2019 Business Etiquettes- Old
9/63
)hy is a Resume so Important/
. ,rgani1es your thoughts$
. 0elps you recogni1e s*ills and interests$
. 2a*es you (eel good a'out yoursel($
. 2ar*ets your (unctional s*ills 'etter$
. Turns your education into a career reality$
. 0elps you achieve your goals$
-
8/12/2019 Business Etiquettes- Old
10/63
)hat Can a Resume 0elp 3ou Do/
. Apply (or summer and part4time "o's
. Apply (or colleges and (or scholarships
. Apply (or internships
. 5ind mentors
. et Re(erences
. Apply (or community service
. Distri'ute at "o' (airs
. 6etwor*
-
8/12/2019 Business Etiquettes- Old
11/63
Creating your Resume
. 3our Contact In(ormation
. 3our oal or ,'"ective
. Education and Academics
. S*ills
. 0onors and Awards
. Activities
. )or*shops% Seminars and Related Programs
. Internships% )or*4Study Programs and Tech PrepPrograms
. Service4Learning and 7olunteer E&periences
. )or* E&perience
-
8/12/2019 Business Etiquettes- Old
12/63
&ndy '( Ta%ori
89: 6orth Cli(( Avenue
Reno% 67 ;;;;;
===49999
)%$ecti*e See*ing an internship in the (ield o( culinary arts
and the hospitality industry$
Education Reno 0igh School% Reno% 67$ E&pect to
graduate 2ay ?99@
ProStart Beco!ing a Foodser*ice ProfessionalProgra!
2a"or Courses
Restaurant 2anagement
5ood Preparation and Ba*ing
Purchasing
2enu Planning
Inventory Control Sanitation
S#ills 5ood Preparation% Sanitation% 2enu
Development and Implementation% Promotional Sales% Catering%
Banquet Preparation and Service% dining Room Service% Ba*eshop
Production
0old Servsa(eServing
Sa(e 5ood Certi(ication
ood communication
S*ills 'ilingual SpanishEnglish
Computer literate
E+perience Reno ,igh School Cafeteria
?9984current
Ca(eteria Coo*% Assist
coo*s with (ood preparation maintain salad 'ar wor* as server and
dishwasher as needed$
-ings"ays .nn% Reno% 67
Summer ?998
Banquet Assistant$
Assisted with (ood preparation (or 'anquets and (ull4service meals$
Assisted che( with menu planning% 'uying and inventory control$
2aintained sanitation in *itchen$
St( &ndre"/s Catholic
Church% Reno% 67 Summer ?999
Contemporary
Style
Resume
-
8/12/2019 Business Etiquettes- Old
13/63
Cover Letter oals
. 2a*es employers want to loo* at your resume
. ets potential employers interested in you$
. Impresses them with your e&perience and s*ills
related to a "o' opening$
. Shows your interest in their company andcustomers$
.Shows that you are dependa'le% pro(essional anddetermined
. As*s (or an interview or indicates the "o'see*er!s (ollow4up plan$
-
8/12/2019 Business Etiquettes- Old
14/63
Creating The Cover Letter
. 3our name address
. Date
. Contact Person!s 6ame and Address
. Salutation
. ,pening Paragraph
. 2iddle Paragraphs
. Contact In(ormation and Closing
-
8/12/2019 Business Etiquettes- Old
15/63
,pening Paragraph
. Classified &d*ertise!ent I read your advertisement in the Chicago Tri'une (or a 0ostess on Sept$
?:% ?99?
. 0nsolicited 1ailing I would li*e to apply (or a position as a 0ostess with Prime Ri' Depot$ I am
see*ing a summer position where I can use my communications s*ills and wor*with the pu'lic$
. The .nternet I am sending my enclosed resume as an application (or the 0ostess position with
your company$ I (ound the opening listed on your )e' site$ I am see*ing a
position where I can use my communications s*ills and wor* with the pu'lic$. Referral
I was re(erred to you 'y 2i*e Thomas% who is my neigh'or$ 0e tells me that you (requentlyhire dependa'le% hard wor*ing high school seniors at your restaurant$ Currently% I am see*inga summer internship where I can use my communications s*ills and wor* with the pu'lic$
-
8/12/2019 Business Etiquettes- Old
16/63
The 2iddle Paragraphs
. F8 4 Summary o( your 'ac*ground and criticals*ills to show you are a match (orthe position$ As my resume indicates% I am active in the culinary arts program and the school
ca(G at my high school$ I recently was the silver medal winner at the state StudentInvitational$ I maintain a @$9 average and wor*ed 89 hours per wee* during theschool year$
. F? + A persuasive paragraph with a (ew so(ts*ills$ I( you are see*ing a dependa'le% hard4wor*ing% and (riendly young
person to wor* as a hostess (or the summer% I would li*e to 'econsidered$
-
8/12/2019 Business Etiquettes- Old
17/63
-enni(er Dean
@8@= 0igh Low Road
0illtop% IL% H;=9
Decem'er% @% ?99?
2s$ -ane 0oward
eneral 2anager
Prime Ri' Depot
@ Center Street
Chicago% IL H9==
Dear 2s$ 0oward%
I was re(erred to you 'y my neigh'or% Tom )illiams% who told me
a'out your restaurant$ I will 'e graduating (rom Stam(ord 0igh
School in 2ay and would li*e to 'e considered (or a hostessposition$
I will have competed ProStartJ% a culinary and restaurant
management program% and am s*illed in (ood preparation and
customer service$ 2y wor* history includes part time positions at
(ast (ood restaurants as well as a hostess at a casual diner$
I( you are interested in hiring a dependa'le% hard4wor*ing%and
(riendly young person to wor* this summer% I would li*e to 'e
considered$
I am availa'le a(ternoons at 9994999 a(ter p$m$ I will 'e
availa'le (or an interview at your convenience$ Than* you (or your
time$
Sincerely%
-enni(er Dean
Enclosure Resume
In(o a'out you
Date
Contact Person
Salutation
,pening Paragraph
2iddle Paragraphs
Contact In(ormation
and closing
-
8/12/2019 Business Etiquettes- Old
18/63
6etiquette
. Pro'lem with e4mail is that your tone caneasily 'e misunderstood
. Always read your email 'e(ore it goes out$
. Don!t (orget the rules o( spelling andgrammar$
. 6ever omit a greeting
andor closing$
. 6ever use ALL CAPITALS$
-
8/12/2019 Business Etiquettes- Old
19/63
Interviewing Etiquette
-
8/12/2019 Business Etiquettes- Old
20/63
The Per(ect Candidate
. A complete application
. Personal appearance
. Answering questions completely
. Consistent wor* attendance
. Positive attitude and 'ehavior
. ood interpersonal relations
. Completing tas*s e((iciently
-
8/12/2019 Business Etiquettes- Old
21/63
Pre4Interviewing Courtesies
. Ac*nowledge your acceptance$
. Do your homewor* on the company$
. Prepare your questions$
. 2a*e sure you *now how to get to the interview
location
. Coordinate your wardro'e and port(olio$
. Loo* your 'est$
. Be 89 minutes early$
-
8/12/2019 Business Etiquettes- Old
22/63
2a*ing a good
K5irst Impression
. The way you dress is the single 'iggest nonver'al
communication you ma*e a'out yoursel($
. 3our dress conveys success% trustworthiness%
intelligence and suita'ility$
. Lean towards the conservative side o( style$
. Avoid loud colors and printed (a'rics
. 2a*e sure your clothes are nicely pressed$
. Bring an e&tra tie% shirt or pantyhose "ust in case$
-
8/12/2019 Business Etiquettes- Old
23/63
)hat should I wear/
IDont
Think So !!
-
8/12/2019 Business Etiquettes- Old
24/63
Clothing Tips (or 2en
. Conservative ?4piece dar* suit%navy 'lue or medium to dar*gray$
. Long sleeved 'lue or whiteshirt$
. Sil* tie complimenting in coloror style
. Blac* dress soc*s
. Dar* polished shoes andmatching 'elt
. -ewelry + 6o 'racelets%earrings or large rings$
-
8/12/2019 Business Etiquettes- Old
25/63
-
8/12/2019 Business Etiquettes- Old
26/63
Clothing Tips (or )omen
. Dar* conservative suit$ Twopiece 8 or ? 'utton "ac*et and*nee length s*irt$
. )hite or light colored longsleeved 'louse that is not lowcut or sheer$
. Blac* well polished shoes with8 to 8M inch heels$
. 6atural tone or sheer 'lac*pantyhose$
. Limited conservative "ewelry$
-
8/12/2019 Business Etiquettes- Old
27/63
Dress (or Success
-
8/12/2019 Business Etiquettes- Old
28/63
Body Language
2o/s
2a*e (requent eye contact
SmileTa*e notes
Smile
6od (requently
Smile
Neep you hands out o( your
poc*et
2on/ts
Slouch
Cross you arms
Tap your (eet
Clear your throat
repeatedly
Bite your lips or nails
-
8/12/2019 Business Etiquettes- Old
29/63
The Interview
. The Application
. The reetings + the handsha*e% the names
. The Chit + Chat
. The Core + the interviewing questions
.The Ouestions 4 0ave your questions ready
. The Close + )hat happens ne&t/
-
8/12/2019 Business Etiquettes- Old
30/63
5illing out an Application 5orm
. 5ollow Directions$
. Don!t leave any 'lan*s$
. Be neat$
. Be prepared$
.Provide positive in(ormation a'outyoursel($
. Avoid negative in(ormation a'out yoursel($
-
8/12/2019 Business Etiquettes- Old
31/63
Post Interview
. As* (or their Business Card$
. Re(lect on how your interview went$
. )rite down important discussion
points$
. )rite a than* you letter$
. 5ollow up with a phone call$
-
8/12/2019 Business Etiquettes- Old
32/63
Social Etiquette
-
8/12/2019 Business Etiquettes- Old
33/63
2eeting and reeting
. )ho introduces who/+Traditionally% a man is always introduced to a
woman$ 6ot necessarily in 'usiness$
+0ighest person o( ran* is mentioned (irst$Remem'er KBig% may I introduce Small$
+A younger person is always introduced to anolder person
+It is help(ul to include the persons title
+Always state your name$
-
8/12/2019 Business Etiquettes- Old
34/63
Tric*s (or remem'ering names
. Repeat the person!s name a (ew times to
yoursel( a(ter you!re introduced$
. Qse the person!s name immediately in theconversation a(ter an introduction$
. Immediately introduce that new person to
someone else you *now$
. -ot down the person!s name
-
8/12/2019 Business Etiquettes- Old
35/63
2astering the 0andsha*e
-
8/12/2019 Business Etiquettes- Old
36/63
The Pull4In
-
8/12/2019 Business Etiquettes- Old
37/63
The Two40anded Sha*e
-
8/12/2019 Business Etiquettes- Old
38/63
The Topper
-
8/12/2019 Business Etiquettes- Old
39/63
The 5inger Squee1e
-
8/12/2019 Business Etiquettes- Old
40/63
The Bone Crusher
-
8/12/2019 Business Etiquettes- Old
41/63
The Palm Pinch
-
8/12/2019 Business Etiquettes- Old
42/63
The Limp 5ish
-
8/12/2019 Business Etiquettes- Old
43/63
The Proper 0andsha*e
. 5irm% 'ut not 'one4crushing
. Lasts a'out @ seconds
. 2ay 'e pumped once or twice
(rom the el'ow. Is released a(ter the sha*e% even
i( the introduction continues
. Includes good eye contact withthe other person
. 0old your drin* in your le(thand to avoid a cold% wethandsha*e
-
8/12/2019 Business Etiquettes- Old
44/63
)hat is Diversity/
-
8/12/2019 Business Etiquettes- Old
45/63
)hat are some e&les
o( human diversity/
-
8/12/2019 Business Etiquettes- Old
46/63
AgeRace
EthnicityCultureender
Se&ual,rientation
2arital statusPhysical status
Economic classEducationReligion
PoliticalIdeology
-
8/12/2019 Business Etiquettes- Old
47/63
Con(lict in the )or*place
. Stereotyping
. Disrespect
. enerali1ations
. Lac* o( Awareness
-
8/12/2019 Business Etiquettes- Old
48/63
Bene(its o( 'eing
Culturally Sensitive
. People respect you
. Less con(lict
. Pro'lems are easily solved
. Business is more success(ul +meaning more "o' security
-
8/12/2019 Business Etiquettes- Old
49/63
Asian Cultures
-apanese. The 'ow sym'oli1es respect and humility$. The Ko* sign is a sym'ol (or money$. The 'usiness card + treat it with respect$. 7ery punctual$ It is rude to 'e late to a 'usiness meeting$
Chinese. ,pening a gi(t in (ront o( the giver signi(ies the gi(t is more
important than the giver$. The triangle is considered a negative shape$
Thai. 6ever touch the head or pass an o'"ect over the head + the
head is considered sacred in Thailand$. 6ever cross your legs in the presence o( an older person$
-
8/12/2019 Business Etiquettes- Old
50/63
European and A(rican Cultures
. In reat Britain% the nap*in is a child!s diaper$ Theycall it the Serviette$
. In 5rance% the Ko* sign means 1ero$
. In ermany% (irst names are seldom used when doing'usiness$
. In ermany% gi(ts are rarely e&changed and are usuallynot appropriate$
. The num'er is considered 'ad luc* in Nenya and
good luc* in C1ech Repu'lic$. In Bulgaria% a nod means Kno and sha*ing you head
means Kyes$
. In some A(rican countries% the color red represents
witchcra(t and death$
-
8/12/2019 Business Etiquettes- Old
51/63
2iddle Eastern Cultures
. 6ever% never eat with your le(t hand$
. 6ever sit in a position that displays the sole
o( your (oot to an Ara'% especially women$
. 6ever as* a 'usinessman a'out his wi(e or
other (emale mem'ers o( his (amily$
. 5amous (or their hospitality$ The co((ee
ritual$
-
8/12/2019 Business Etiquettes- Old
52/63
South America
. 2uch more rela&ed attitude toward time$
. In Bra1il% the KA4,N gesture means Kup
yours
-
8/12/2019 Business Etiquettes- Old
53/63
-
8/12/2019 Business Etiquettes- Old
54/63
Respecting Physical Di((erences
. Don!t stare or avert your ga1e$
. Avoid using words such as Khandicapped%
Kcrippled and Kinvalid. Avoid using Khealthy and Knormal! to re(er to
those without disa'ilities$
. Tal* to everyone in a medium tone o( voice$
. 0elping someone is discouraged% unless given
permission to do so$
-
8/12/2019 Business Etiquettes- Old
55/63
Dining with Style and race
-
8/12/2019 Business Etiquettes- Old
56/63
Nnowing ta'le etiquette will put you at ease$
-
8/12/2019 Business Etiquettes- Old
57/63
Your Basic Place Setting
-
8/12/2019 Business Etiquettes- Old
58/63
The 5ormal Dinner Ta'le Setting
-
8/12/2019 Business Etiquettes- Old
59/63
Where do I start?
-
8/12/2019 Business Etiquettes- Old
60/63
Basic Ta'le 2anners
Let!s get seated
Proper nap*in use,rdering (rom the menu
2inding your posture
E&cusing yoursel(
-
8/12/2019 Business Etiquettes- Old
61/63
Wor#ing "ith your local
restaurant !anagers
-
8/12/2019 Business Etiquettes- Old
62/63
1a#ing a Connection3
. Qse your 'usiness etiquette s*ills$
. 2anagers are usually very 'usy during lunch% sotry to call mid4morning or mid4 a(ternoon$
. Call the manager and schedule a time to visithimher at their restaurant$
. Be early$
. Bring competency chec*list% ProStart Program
materials and student photos$
. Nnow your state child la'or laws$
. Neep your visit 'rie( and to the point$
-
8/12/2019 Business Etiquettes- Old
63/63
)hat else/
. Invite the manager to your classroom to
tal* to your students$
. As* i( they would provide a (ield tripe&perience (or your class$
. Invite local managers to see your students
in action$ . As* 'usinesses (or equipment donations$