Download - Business Track: MetLife Leapfrogs Insurance Industry with MongoDB-Powered Big Data Application
Jason LombardoSoftware Engineer @ MetLifeSWAT Development
The MetLife Wall.A 360° View of Our Customers.
Introducing... The MetLife Wall
360 degree view of a caller’s policy, cutting across LOBs.
Consolidate and simplify presentation layer.
Boost customer satisfaction and call center productivity through a unified application.
145Years Young
Fortune 50 Global
Company
60,000 +Associates
What We Delivered
360° View70
Systems 3 Months
“ [The MetLife Wall] moved from pilot to rollout in
90 days — breakneck speed in an industry used
to measuring IT projects in months and years.”
InformationWeek.com, May 13, 2013
“ Building a production database system on
NoSQL technology isn’t commonplace in
insurance or other large industries, but it
was about the only way to pull this off.”
GIGAOM.com, May 7, 2013
“ If contact centers have a kind of Holy Grail,
it’s this: developing a 360-degree customer
view… [MetLife] took a major step forward
in revamping its customer view”
outbound-call-center.tmcnet.com, May 13, 2013
How We Accomplished It
Enthusiastic Team &
Leadership
Flexible NoSQL
Database
The SWAT Team
Who We Are Why We Were Brought In
What We Accomplished
Where Do We Go From Here
International
Enhancing Our Data
Processing Routines
Deployment to thousands
of MetLife Associates
Thank you.
“Looking beyond MetLife and even the insurance industry, The [MetLife] Wall may well be a prototype for the next generation of customer-360 applications.”
Doug Henschen, InformationWeek.com, May 13, 2013
Jason LombardoSoftware Engineer @ MetLifeSWAT Development