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CA COUNTY PEER QUALITY CASE
REVIEW(Insert Review Week Dates)
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Introductions
• Your Name?
• Which County do you come from
and what is your position?
• One thing you want to do this week
while you are in Host County?
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Welcome Address
Child Welfare
Probation
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Agenda• Welcome• Overview of County• PQCR Process• Event Week Schedule• Introduction to the Tool• Lunch• Team Activity• Practicing & Debriefing the Interview• Summary and Wrap-up
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Training Goals• Provide information regarding this week’s
work and purpose
• Provide an orientation on the PQCR process
• Develop a common understanding of the
desired outcomes for this week
• Develop effective working teams
• Practice interview and debriefing
• Create a safe and supportive interview
environment
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Overview of CA County
• Demographics
• Child Welfare Services Operations
• Probation Juvenile Field Services
Operations
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CA County Facts
• Interesting Demographics to help
acquaint peer reviewers to County
• Household Income
• Language Stats
• Ethnic Population Breakdown
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CA County Facts
• Unique facts about Child Welfare in
County
• Unique facts about Probation in
County
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Social Services Organization
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Children & Family ServicesOperations
Regional Service ApproachSome Centralized Services
Emergency ResponseDependency Investigations
Continuing Services (FR/FR Units)Adoptions
Specialty Units (SEED)Other
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Juvenile Probation Organization
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Juvenile Probation Operations
• Intake• Investigation• Community Probation• High-Risk Caseload• Truancy Unit• Prevention Services• Home Supervision• Out-of-Home Placement• Family Preservation
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Juvenile ProbationOut-Of-Home-Placement
• # of youth in
Placement
• Types of Offenses
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PQCR Event Week What to Expect
• Day 1: TODAY!! Training
• Day 2-4: Tuesday through Thursday
are Interview days with a debrief
session at the end of each day.
• Day 5 (1/2 day): Final Debrief –
Reflection Session
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Event Week Logistics
• Review Packet/Binder Material
• Confidentiality−Sensitive Documents
• Logistics−Room Locations−Interview Schedules−Daily Agenda
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Peer Quality Case Review
• A process designed to learn how to
improve CWS and practices in CA
through an extensive examination of
County Child Welfare and Probation
practice.
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What Is The PQCR?
• Conversation−Focused on one Outcome area−About Practice
• Interactive−Peers provide feedback
• No right or wrong answers
• Confidential
• Qualitative
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What a PQCR is Not?
Audit
Case Conference
Time to Solve Problems
Personnel Evaluation
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Focus Area Selection
Child WelfareTo Be Determined
ProbationTo Be Determined
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California Department of Social Services
The Bigger Picture
SB2030
Accountable
FEDS
Outcomes
AB636
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SB 2030 Federal CFSR
AB 636C-CFSR
STAKEHOLDER3YRS
Outcomes
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California Outcomes & Accountability System
Identify Identify ChallengesChallenges
Identify Identify StrengthsStrengths
Duplicate services throughout the county and the state
Seek funds, resources, change practice, policy, etc.
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Form a team
What is the PQCR Process?
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Who Participates?
• County Child Welfare & Probation
• Supervisors, Probation Officers, Child
Welfare Workers
• Regional Training Academies/Consultants
• Community Partners, Juvenile Court
• Parents, Youth, Foster Families
• Peer County Reviewers
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Interview Teams
• List Counties/Community Partners
participating in Review
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Planning Committee
• Determines Focus Area
• Identifies and Invites Peer Counties
• Selects Cases
• Develops Interview & Focus Group Tools
• Conducts Mock Interviews
• Plans and supports PQCR Event Week
• Writes Final Report of Findings
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Focus Area Selection Process
• Discuss methodology and how the
measure was chosen.
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Case Selection Process
• Discuss how cases were selected for
both Child Welfare and Probation
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Case Review Tools
Case Summary Tool
Interview Tool
Focus Group Guide
Debrief Tool
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Debriefing Process• After the interview teams debrief and
log data from the interviews.
• At the end of each day all teams come together to identify trends in strengths and challenges.
• Reflections session held at week’s end to identify common trends and themes, and to reflect on the PQCR process.
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PQCR Reflections Session
• The group comes back together
again to receive a draft of the report
and begin to consider next steps.
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Post PQCR Event Week
1. Final report prepared
2. Submit report to the State
3. Incorporate findings in the Self
Assessment process.
4. Develop strategies for the System
Improvement Plan.
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What We Have Learned• Counties have had positive experiences
−Partnership between State and County−Partnership between County and Community
Partners
• Interviews−Success is to focus on Practice−Not a fix, No judgments
• Goal – To learn about focus area and how
County practice influences outcomes.
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MMMM—Lunch!
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Introductions - The Story of Your Name
• Where does your name come from?
• Who named you?
• What is the story of your first name or middle
name?
• What's the story of your last name?
• And for the brave, how about that old high
school nickname of yours?−Please share as much or as little information as
you like.
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Table Talk
• “How can this process really make a
difference to children, youth and
families in Host County?”
And
• “Why are we here and what can I
contribute to this process?”
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Team Activities
Practicing the Interviews &
Debrief Process
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Break
• See you in 15 minutes!
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Observations from Interviews
Interviewees:
• How did you feel about the process?
• What type of atmosphere and
environment did the interviews create?
• Did you feel comfortable responding to
the questions?
• What might the team have done to
improve the interview process for you?
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Observations from InterviewsReview Teams:
• What worked well in the interview
process?
• What was difficult or challenging?
• What would you do differently?
• How was using the tool?
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Creating a Supportive Environment
• What specific actions will the team
take to establish a positive
atmosphere and promote honest
and open dialogue?
• What will make the interview
process successful?
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QUESTIONS/DISCUSSION
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PQCR InformationOnline at the California Social Work Education Center website
http://calswec.berkeley.edu/CalSWEC/CCFSR1.html
PQCR Co-Chairs
Probation CDSS
Child Welfare