Download - Call Centre HUB Collaboration

PRESENTED BY: Tilly Davies

Call Centre HUB Introduction

Your LogoSupporting the Call Centre Industry Together

Agenda

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Call Centre HUB

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Role Players

Tools

New Concept

Methods

Contributions

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Supporting the Call Centre Industry Together

At Call Centre HUB everything we do, we do because we believe we are unique, we believe we can make a

difference, we believe we can improve the customer service experience.

We achieve this through the first ever call centre

industry collaboration with all role players in the call centre industry - the customer, the customer service

initiative, the supplier….all working together.

Call Centre HUB

The Call Centre HUB Collaboration

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Collaboration gives a common purpose to all Call Centre Industry role players, achieving business benefits by working together to create a

positive Customer Experience always.

• Effective collaboration with customers, call centres and suppliers builds a community that cares about the call centre industry, its growth, its perception and the future.

• Helps people to work together to achieve the desired customer experience results • Lowering the cost of communications through improved access to knowledge• It allows businesses to learn from each other• Turning customer initiatives from cost centres to investment opportunities for the

business as well as the supplier• Requires no new technology, saving time and cost• 83% of leaders today has collaborations in place of which 13% has happened in the last

year

Business to Business collaborations is no longer optional it is a priority

The Call Centre HUB Collaboration Method

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2 • Information• News, Opinion Pieces,

How To Guides, Academic Research, Events, Blog

• HUB Storms• Breakfast Seminars• Ask a Question Service

Call Centre

• Social Media• Facebook, Twitter, You

Tube• Ask a Question Service

• Report a Service• Mainstream Media

• Caxton, Star, Radio

Customer

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Supplier, Vendor, Solutions Provider

3 • Solutions HUB• Media Coverage• Events, HUB Storms

• Ask a Question Service• Articles vs Expert Opinion

The Call Centre HUB Collaboration Tools

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Resource HUB

Events HUB

Training HUB

Career HUB

Certification HUB

Solutions HUB

The Call Centre HUB Collaboration Our Contribution

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Editorial

Database Management

Business Development

Social Media Management

Website Management

The Call Centre HUB Collaboration Your Contribution

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Articles

Events

Social Media Content

Education Tools

Your Clients vs Database

The Call Centre HUB CollaborationBenefits

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Making the right connections (even those you did not know existed) quickly and

easily

Enabling broader social network:

Exchanging ideas and making decisions together

Sharing, accessing, and re-using information

Cost of unsuccessful marketing efforts reduced

Trade more easily with virtually any partners

Provides a strong foundation with which to build business relationships

Know the user through database repositories

Appropriate access to needed resources

The Call Centre HUB Collaboration Join Us

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30+ Years Call Centre Experience

Setup some of the major call centres in South Africa

In depth knowledge of call centre operations

Understand the day-to-day challenges within a call centre

Involved in the selection of solutions from suppliers

Unique service driven by passion for customer service excellence

The Call Centre HUB Collaboration Options

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Dedicated company profile page

Company description Company videos Downloadable company

brochure

Links to whitepapers, opinion

pieces, news, events including

tutorials Featured Listing Social Media Marketing Advert Reporting

Details

Listing Partner

Referral Partner

Associate Partner

Options

The Call Centre HUB Collaboration Cost

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Customer

Call Centre

Supplier, Vendor, Solutions Provider

The Call Centre HUB Collaboration Engagement Process

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Level of Interest

Partnership

Proposal

Invoice

Identify Champion

Implement, Train and Structure

QUESTIONS?

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Download - Call Centre HUB Collaboration

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