New Ways of Working Together and
Opportunities for Working Cross-Nationally
12th ECR Asia ConferenceKuala Lumpur, Malaysia
October 6, 2010
Camille P. Schuster, Ph.D.California State University San Marcos
Challenges
Pride, Passion, Profit: New Ways of Working Together in the Consumers Goods to Retail Supply Chain Part i: SCDigest and The Supply Chain Television Channel, 2009
New Ways of Working Together
Pride, Passion, Profit: New Ways of Working Together in the Consumers Goods to Retail Supply Chain Part i: SCDigest and The Supply Chain Television Channel, 2009
Global Challenges
Ethnic
OrientationGlobal
Orientation
ConsumerLifestyles
BusinessConventionsValues
Schuster, Camille P. and Phil Harris (2001), “Globalization of Business Practices: Fact or Fiction?” Proceedings of Academy
of Marketing and American Marketing Association Conference (July), P. 14-20.
CLASSIFICATION OF CULTURES MODEL
From Global Business Practices: Adapting for Success (2006), Camille Schuster and Michael Copeland, Mason, OH:
Cengage Learning
Time
Collaboration Challenges
Process
and Implementation
Planning
and Strategy
Business Measures North America
Europe Asia South America
Australasia
On Time Delivery (%) 91.3 95.1 98.1 82.1 92.1
Perfect Order Rate (%) 91 86 92.2 80.9
Lead Time (hours) 79.6 66.5 26.4 75.2 56.6
Business Measures – Manufacturers2008
Business Measures North America
Europe Asia South America
Australasia
On Time Delivery (%) 84.2 88.9 97.8
Perfect Order Rate (%) 83.0 74.7 89.9
Lead Time (hours) 47.6 45.8 18.7
Business Measures Retailersand Wholesalers 2008
Planning and Strategy
Strategy
Data
BusinessProcesses
Competitive Advantage
Future Plans
Future Plans
Competitive Advantage
Business Processes
Data
Strategy
Trust
Timeline
Direct/Indirect
DecisionMaking
Joint Consumers
Joint Goal
Acknowledge Differencesthat Make a Difference
Work Process for Team
Rewards
Recommendations