Case Study: Enterprise Architecture at Best Case Study: Enterprise Architecture at Best BuyBuy
Eric DunganEric DunganWizard, Enterprise Architecture Center of Excellence
(612) 291-4626
Curt AbrahamCurt AbrahamSage, Enterprise Architecture Center of Excellence
(612) 291-4620
June 8, 2004
AgendaAgenda
Overview of Best Buy Challenges that drive the need for
Enterprise Architecture (EA) What is the value created by Enterprise
Architecture? Agility: Model based, service oriented
Enterprise Architecture at Best Buy Acknowledgements / Questions
Best Buy Best Buy
$24.5B$24.5BRevenueRevenue
763763StoresStores
80,000 80,000 EmployeesEmployees
Challenges that drive the need for EAChallenges that drive the need for EAConsumer ExpectationsConsumer Expectations
Change with the marketplace
Understand & exceed customer needs
Enhance the customer experience across channels
Challenges that drive the need for EAChallenges that drive the need for EABusiness ImperativesBusiness Imperatives
Four Company Strategic PrioritiesFour Company Strategic Priorities
Customer CentricityCustomer Centricity Efficient EnterpriseEfficient Enterprise
Win the Home Win the Home with Servicewith Service
Win EntertainmentWin Entertainment
Challenges that drive the need for EAChallenges that drive the need for EAIS ChallengesIS Challenges
Complex Interdependencies
New Architectures
Reducing Complexity
Scalability, reliability and availability
Service Provider
Presentation Layer
Process Layer
Services Layer
Data Layer
Service Oriented
Architecture
WebServices
Architecture
The Value Created by Enterprise Architecture The Value Created by Enterprise Architecture Agility ArchitectureAgility Architecture
Why did Best Buy create the Agility Architecture? Ask Sarah Winchester
Fact: Mrs. Winchester never had a master set of blueprints, but did sketch out individual rooms on paper and even tablecloths!
The Value Created by Enterprise ArchitectureThe Value Created by Enterprise ArchitectureAgility ArchitectureAgility Architecture
• Agility gives us a universal blueprint throughout the Enterprise to rebuild, add-on, or sunset parts of our house!
Business Business TeamTeam IS TeamIS Team
Best BuyBest BuyRetail Retail
DominationDomination
The Value Created by Enterprise Architecture The Value Created by Enterprise Architecture Agility ArchitectureAgility Architecture
• Helps business and IS work toward a common framework and roadmap
• Identifies redundancies & silos • Helps IS & business customers make more
informed decisions• Increases leverage with acquisitions and
alliances• Leverages knowledge management
Enterprise Architecture at Best BuyEnterprise Architecture at Best BuyAgility Enterprise ArchitectureAgility Enterprise Architecture
In the next few slides– Overview of the Agility Architecture Framework– Overview of the Agility Architecture Methodology– Impacts of Agility Enterprise Architecture at Best
Buy
Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Agility Enterprise Architecture FrameworkAgility Enterprise Architecture Framework
BBusiness Viewusiness View
OOperational Viewperational View
SSystems ystems ViewView
TTechnology Viewechnology View
REQUIREMENTS
REQUIREMENTS
REQUIREMENTS
REQUIREMENTS CAPABILITIES
CAPABILITIES
CAPABILITIES
CAPABILITIES
Proact Business Transformation Toolkit® - Copyright 2004Used with permission
Proact Holistic Framework Enterprise Architecture Models for…
Business Market & Product Planners
Operational, Process, & Organizational Planners
Systems Planners
Technology Infrastructure Planners & Designers
Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Agility Enterprise Architecture MethodologyAgility Enterprise Architecture Methodology
Proact Business Transformation Toolkit® - Copyright 2004Used with permission
Enterprise Architecture at Best BuyEnterprise Architecture at Best BuyAgility Reference ModelsAgility Reference Models
OperationsReference
Model
Systems Reference
Model
TechnologyServices Reference
Model
Proact Business Transformation Toolkit® - Copyright 2004Used with permission
Enterprise Architecture at Best BuyEnterprise Architecture at Best BuyAgility Target System ArchitectureAgility Target System Architecture
Services Execution Systems Family
Integration Hub
Service Order Management_T
Service Resource Scheduling &Alloc_T
Service Order Management DS
Service Resource Scheduling & Alloc
DS
Service Associate Portal
Warranty Mgmt / Entitlement System_
TWarranty Mgmt /
Entitlement DS
Integration Hub
Service Order Execution System_T
WAN Connected Instance
Stores / Registers / Kiosks / CC / SC
Disconnected Instance
Service Associate Wireless Devices
Services Execution Systems Family
Service & Repair Knowledge Mgmt_TService KM DS
Service Order Execution DS
Service Order Management_T
Service Associate Portal
Service Order Management DS
Service & Repair Knowledge Mgmt_TService KM DS
Service Order
Updates
Schedule Updates
Address Validation Requests
Unallocated Service Capacity
Service Order Request
Allocated Service Capacity
Service Resource Availability
Allocated Service Capacity
Product Warranty Information
Service Order Request
Service Knowledge
Mgmt Request
Vendor Provider Product Install
Issues
Service Orders
Parts Inventory ConsumedParts Disposition Request
Parts Requisition RequestSourcing to Fulfillment Orders
Hard Allocated Inventory
Hard Allocated TransportGoods Disposition Rules
Vendor Provider Master
Vendor Provider Master
Products
Products
Channel Staffing Schedule
Service Orders
Service Orders
Guest Solution Environment
Guest Solution EnvironmentService Orders
Service Order Updates
Service Order Updates
Service Knowledge Mgmt Request
System InformationExchange Diagram
Service Resource
Scheduling &Alloc_T
3. Facility
Warranty Mgmt / Entitlement System_T
3. Facility
Service & Repair Knowledge Mgmt_
T
3. Facility
Service Order
Management_T
5. Country
Service Schedule
DS
Warranty
Service Knowledge Mgmt
Service Order
401.23 Parts Inventory
Consumed
401.18 Parts Disposition
Request
401.17 Parts Requisition
Request
401.21 Removed Parts
Target System Diagram
Proact Business Transformation Toolkit® - Copyright 2004Used with permission
Services Execution Systems Family
Customer Retention
Systems Family
Product Management
Systems Family
Customer Sales &
Order Mgmt Sys Fam
Financial Systems Family
Supply Chain Operations Systems
Family
Vendor/ Provider
Systems Family
Sales Support Systems Family
Channel Operations Systems Family
Integration
Hub
Integration Hub
Service Associate
Portal
Inventory Object
Customer
Object
Ext Intgn Hub
Vendors Service Execution Systems
Vendor Portal
Call Center Portal
Service Orders
Service Orders
Products
Service Orders
Product Warranty Information Service Orders
Unallocated Service Capacity
Guest Solution Environment
Customer Information Request
Service Order Request
Vendor Provider Product Install IssuesVendor/ Provider Master
Service Resource Availability
Channel Staffing Schedule
Unallocated Service Capacity
Hard Allocated Inventory
Parts Inventory Consumed
Parts Disposition Request
Parts Requisition Request
Goods Disposition Rules
Hard Allocated Transport
System Family Information Exchange Diagram
System Sequence Diagram
Technician Wireless
Application
Best Buy Mobile
Tech
Best Buy
Customer
Wireless Gateway
(Orsus)
Tender Authorization
Business Object
Tender Authorization
System
Credit Vendors
Service Order
Management System
Store Transaction
DBSales Audit
System
Cash Management
Audit System
Store Electronic
Journal
Create Proposal
Completed Proposal
Present Proposal to
Customer
Customer Accepts Proposal
Request Tender
Present Tender
Enter Tender Information
Send Tender
Authorization Request
Tender Authorization
Request
Tender Authorization Request Tender Authorization
Request
Tender Authorization
Response
Tender Authorization ResponseTender Authorization
Response
Create Tender
Authorization
Request
Send Tender
Authorization Response
Request Receipt
Print Receipt
Deliver Receipt
Update Service Order Status
Create
Completed
Purchase
Transaction
Send Completed Order
Transaction
Send Completed Order Transaction
Send Updated Service
Order
Update Service Order
Indicate Tender Auth Response
Store Sales Transactions
Enter Daily Deposit Amount Technician Deposit
InformationTechnician Deposit Information
Write EJ
transaction
Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Agility Migration Strategy PlanningAgility Migration Strategy Planning
Sales Support Systems FamilyIntegration Hub
Product Information System_T
Solution Proposal
Generation System_T
Interactive Demo
Gaming
System_T
Interactive Demo Audio
Visual
System_T
Interactive
Demo Computer System_T
Local Product
Information DS
Customer Needs &
Solutions DS
Customer Feedback ETL
Games Library
Computer Demo Library
AV Library
Solution Availability System_T
Solution Proposal
Pricing
System_T
Solution Proposal
Pricing DS
Sales Associate
Portal
Customer
Portal
Integration Hub
Disconnected Instance
Handhelds / Laptops / Registers
Relevant Product Updates
Relevant Pricing & Rates
Prior Order Info Request
Inventory Availability
Request
Customer Information Request
Customer Information Request
Cust Rqmts, Expectations & Env Feedback
Sales Tax Request
Cust Order & Raincheck Hold Request
Guest Loyalty Accounts
Marketing Events
Product Support Materials
Product Pricing Constraints
Product/Solution Financing Plans
Product/Solution Rebates
Target Architecture
DC/DDC
Store
Corporate
I05 Mainframe Inventory
i2 DP/RP
E3
Retek RMS
I22 - i2 Interface
E13 - E3
Interface
S01 - Sales Audit
Data Warehouse
Integration Hub
Automated Assortment
System (AAS)
I13 - Fringe PO
Computer Fulfillment
DotCom
WMS
I35 - Early Warning System
I17 - CEI
SAMU Reports
I13 - Anti
Dealer
I04 - Home
Delivery
I01 - Receiving
I02 - Transfer
I03 - RTV
Informatica
BPM
VPM
Data Warehouse
I06 Customer Order
Oracle Financials
Oracle GL
Informatica
Assortment Selection
Tool (AST)
Exeter
Current Architecture
Replenishment Planning
Cust Order Mgmt & Soln Avail & Sourcing
Inventory/Fulfillment/Receiving
Retek Merchandising
System (RMS)*
ROS
CTO
Customer Order
I05 Mainframe Inventory
Customer Fulfillment
Yantra Cust Order
Processing-Digiterra Yantra
Complex Cust Order
Processing
Retek RMS - Inventory System
I02 - Transfer
I01 - Receiving
I03 - RTV
I14 - Cycle
Counts
RSS
Yantra Complex Cust Order Processing Y1
I10 - CPI
SPCI
STDI
SKUI
RSS
Retek Merchandising
System (RMS)
Y1
Retek Merchandising
System (RMS) Y2
Holiday
2003Holiday
2004
Yantra Complex Cust Order
Processing Y2
I35 - Early Warning System
Retail BPM
SAMU Reports
I17 - CEI
WMS
RIMMS
I04 - Home Delivery
Exeter - Whse
& Yard Operations System
Descartes Cust Deliv & Schl Sys
Merchandise Planning
Assortment Selection Tool
(AST)
Automated Assortment
System (AAS)
PIMS
AIMS
i2 MDO
E3
i2 RP
I13 - Fringe PO
i2 DP
i2 Replenishment Planner - Rpln
Plan Sy
i2 Replenishment Planner - Rpln
Plan Sy
I13 - Anti Dealer
Retek - Promote
Retek - Promote
Checkerboard
Rebate System
Promotion
Finance
Value Package Pricing
Retek - Price Management
(RPM)
Retek - Price
Management (RPM)
Retek - Demand
Forecasting
Retek -
Assort
Transition Worksheet
Ladder
Exeter - Whse & Yard Oper System Y1
Descartes Cust Deliv & Schl Sys
Y1
Yantra Fulfillment Sourcing-Digiterra
Yantra Soln Avail & Sourcing Y1 Yantra Soln
Avail & Sourcing
Customer Order Mgmt
Store
Store
StoreStore
Demand Forecasting
Replenishment Planning
Roadmaps
Project~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Project Plans
Portfolio~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Investment Plans
Alignment with cross project dependencies (function, and schedule).
Aligned with project approval & funding
Aligned with planning & budgeting
Proact Business Transformation Toolkit® - Copyright 2004Used with permission
Enterprise Architecture at Best Buy Enterprise Architecture at Best Buy Impacts of Agility Enterprise ArchitectureImpacts of Agility Enterprise Architecture
Cost savings by getting alignment of capabilities
Elevated role of Enterprise Architecture within Business and Operational planning
IS department was re-organized around capability areas
IS plans are aligned to Agility roadmaps IS capability leaders are aligned to Agility
program Creates additional governance capabilities for
IS IS technology services consolidated
Acknowledgements & QuestionsAcknowledgements & Questions
AcknowledgementsIS and Business Leadership at Best Buy
Enterprise Architecture Group at Best Buy
Proact Business Transformation Inc.www.proact-ea.com
Questions