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Case Study on Hello Paisa
Submitted by:Lipsa Shrestha
Maheshwar TuladharRajeshwar Devkota
Ramita Munikar
Roshan K.C.
(MBA, Term 3)
7/27/2019 Case Study on Hello Paisa
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Case Study on Hello Paisa
Submitted by:Lipsa Shrestha
Maheshwar TuladharRajeshwar Devkota
Ramita Munikar
Roshan K.C.
(MBA, Term 3)
7/27/2019 Case Study on Hello Paisa
http://slidepdf.com/reader/full/case-study-on-hello-paisa 3/22
Introduction
Services offered by HP
Business Model
Revenue Model
SWOT Analysis
Recommendation/Suggestions
Lesson Learnt
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Introduction of Hello Paisa
Creator of “Hello Paisa”: Finaccess Private Limited
a platform that allows multiple financial institutions
and mobile operator companies to come together to
offer MFS in Nepal.
Partner financial institutions:
Laxmi Bank Ltd
BOK Ltd
Siddhartha Bank Ltd
Commerz & Trust Bank Ltd
International Leasing and Finance Company limited
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Introduction of Hello Paisa
Mobile Operators:
Ntc
Ncell
Smart cell
UTL
Technology partner: Nepasoft Solutions
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Services Offered by Hello Paisa
Mobile Account Services
Payment Services
Money Transfer Services
Banking Services
Merchant Services
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Services Offered by Hello Paisa
Mobile Account Services Check customer’s Mobile Account Balance.
Change 4 digit Security PIN that customer use
to authenticate and authorize thetransactions.
Get the last 3 transactions summary/Mini
statement. Be in control of finances at all times.
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Services Offered by Hello Paisa
Payment Services Top Up: With Hello Paisa Mobile Account,
customer can buy / pay for pinless Airtime for
themselves and for others. Bill Payment: Bill Payments for NTC Postpaid
Mobiles and NTC Landlines.
DH: Recharging Dish Home service.
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Services Offered by Hello Paisa
Money Transfer Services
P2P (person to person): Money transfer betweenregistered Hello Paisa mobile account users.
Rmon (Request Money): To request for funds /
money from relatives and friends who also mustbe Hello Paisa users.
Upay: Pay / Send money to any person in Nepal – even if they are not registered in the Hello Paisa
system. The receiving person needs to have is avalid / active mobile phone/number. This servicecan only be initiated by a registered Hello PaisaMobile Account user.
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Services Offered by Hello Paisa
Banking Services
BB: Bank Balance Inquiry/Check.
Push: Transfer funds from Hello Paisa Mobile
Account to Bank Account of the customer.
Pull: Transfer funds from customer’s Bank
Account to their Hello Paisa Mobile Account.
A2A: Transfer funds in real time basis betweentwo bank accounts.
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Services Offered by Hello Paisa
Merchant Services
This service is used by the Hello Paisa
Merchants / Shops that accept payments from
Hello Paisa customers.
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Business Model of Hello Paisa
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Revenue Model of Hello Paisa
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SWOT Analysis of Hello Paisa
Strengths:
Offers different Mobile Financial services
Ensures secure Mobile Financial services
User friendly and personalized
Offer Ubiquity
Convenient
The efficient and dynamic management team(Awarded as Top 3 Innovations of the Year 2012by the Swedish International DevelopmentAgency’s “Innovations Against Poverty” (IAP).
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SWOT Analysis of Hello Paisa
Weaknesses:
Offers MFS to Nepalese customers within Nepalonly.
Insufficient fin. Partners and HPOs to offer MFS
across the nation. HPOs appointed by its partner banks and the
transaction fees are also determined by thepartner banks.
No provision for online HP Account registration.
Maximum amount that can be transferredthrough its MFS is NPR 25,000.
No aggressive promotional activities.
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SWOT Analysis of Hello Paisa
Opportunities:
Creates win-win situation for all the parties involved.
By the end of March, 2013 it aims to expand itsservices by tying up with other financial institutionsand establishing new HPOs across the nation.
Offers MFS to banked and non banked customershaving access to mobile services
Financial institutions without any hesitation will readilytie up with Hello Paisa
Claims to have no direct competitors.
Awarded as Top 3 Innovations of the Year 2012 by theSwedish International Development Agency’s “Innovations Against Poverty” (IAP).
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SWOT Analysis of Hello Paisa
Threats: Bound to follow the terms and conditions of
its partner banks
Offers MFS to Nepalese customers only Transaction limits (eg: transfer of NPR 25000
only) benefits other service providers like
Western union esp. for remittance services Hello Paisa services can be offered only in
presence of mobile operator services
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Recommendations/Suggestions
• Increase partners
• Extend services in Gulf countries
•
Increase promotional activities• Facility of online registration
• Increase transaction limits
• Security of the system should be revisedregularly
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Lesson Learnt
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Sources
www.google.com
www.hellopaisa.com
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