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Page 1: CBP Presentation

Copyright © International Business Training Association, IBTA. All Rights Reserved.

Welcome to the International Business Training Association

(IBTA)

Program Overview:

Certified Business Professional(CBP)

Page 2: CBP Presentation

Copyright © International Business Training Association, IBTA. All Rights Reserved.

About IBTA

The International business Training Association, IBTA is a knowledge-centered organization committed to the training and certifying of business professionals to international standards. The International Business Training Association is a global organization dedicated to:

• Maintaining a common body of knowledge for business professionals

• Providing global leadership in soft-skills for business professionals

• Certifying business professionals in international standards

• Administering training and certification examinations• Ensuring credentials are maintained and relevant

through continuing education policies

Page 3: CBP Presentation

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IBTA Mission

• To equip business professionals with the skills and certification required to meet and surpass business standards in our global industries

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About CBP

• The Certified Business Professional program is an international industry-neutral credential that validates and develops the business professional. A typical candidate is a professional in pursuit of excellence and is committed to exceeding all standards for the business professional

• The CBP program establishes a foundation-level, industry neutral certification for business professionals enabling employers and the candidate to have a platform to develop the CBP for targeted positions within corporations

• The program was developed by industry-wide and cross platform job task analysis, and by consultation with key industry representatives to ensure the program’s effectiveness and applicability

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Global Market

• Millions of new workers enter the workforce each year

• Many have technical or industry-specific skills, but lack the basic but essential business skills

• Employers’ challenge is to identify the most qualified individual to employ requiring the least amount of training

• CBP provides a quick and economical solution to advance and measure the business skill sets of professionals

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CBP Designations

• The following are the three (3) CBP designations that a candidate can possess:

• CBP Professional• CBP Executive• CBP Master Executive

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Certified Business Professional

• The CBP Professional credential is for professionals who desire to possess the foundation business skills required to support and lead today’s organizations. These foundations skills are required by practically all institutions and organizations as a measure of competency

• In order to attain the CBP Professional credential, candidates must attend one of the five (5) CBP foundation courses and pass the associated exam, which consist of the following:

• Leadership C10-506• Customer Service C20-507• Sales C30-508• Business Etiquette and Professionalism C40-509• Business Communication C50-510

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CBP Executive

• The CBP Executive, CBPe, is a business executive who has developed a wide cross section of business skills and can also integrate into a variety of positions within a corporation

• In order to attain the CBP Executive credential, candidates must attend all five (5) CBP foundation courses and pass all associated exams, which consist of the following:

• Leadership C10-506• Customer Service C20-507• Sales C30-508• Business Etiquette and Professionalism C40-509• Business Communication C50-510

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CBP Executive – Fast Track

• Business Professionals may choose to fast-track their way to the prestigious CBP Executive credential

• In order to attain the CBP Executive credential via Fast Track, candidates must attend all the five (5) CBP foundation courses and pass the one (1) associated exam that tests all foundational business skills, which consists of the following:

• CBP Executive Fast Track ExamExam Number: FT1-707

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CBP Master Executive

• The CBP Master Executive, CBPme, program is for candidates who wish to specialize and gain mastery in specific business skills segments such as Project Management, Business Management, Marketing and Technology

• The CBPme is a business executive who possesses core business skills and has achieved mastery in a specific business field

• To achieve the CBP Master Executive designation, candidates must complete all the CBP foundation exams, or the CBPe Fast Track exam, and sit one of the following CBP elective certifications:

• Project Management E10-706• Business Management E20-707• Marketing E30-708• Computer Technology Specialist E40-709

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CBP Certification Path

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CBP Industries

• The CBP Industries program focuses on providing industry-specific training and certificationto the CBP candidate in fields suchas CBP Tourism & Hospitality

• Upon completion of any CBP Industries course, the candidate can achieve the Certified Business Professional designation by sitting the respective certification exam

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CBP Candidate Requirements

This course requires that students meet the following prerequisites:

• The candidate must have a commitment to the pursuit of excellence

• The candidate must have a generalunderstanding of business concepts

• The candidate must have completed a high school or secondary school diploma or similar educational standard

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Certification

• The CBP Certification exams are delivered by the International Business Training Association and are available worldwide through a global network of CBP Authorized Training Partners (ATPs)

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Benefits of Certification

• Greater visitor or customer satisfaction

• Certified individuals can demonstrate service skills with a widely recognized international certification

• Enhances production and performance levels

• Simple and reliable program that can be integrated into recruitment and staffing processes

• Establishes best practices

• Proof of professional achievement

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International Recognition

• By achieving the CBP designation, candidates are able to attain an international recognition as the CBP program is delivered in many regions of the world such as USA, Canada, Asia, Caribbean, Australia, South America, Central America, Middle East, South Africa and Europe, China and India

• CBP is presently the world’s fastest growing soft-skills certification for business professionals

• CBP training and certification is now available in three languages – English, Spanish, and Arabic, with French and German in development

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Global Business Skills Standard

• United States• Canada• Caribbean• South America• Central America• Africa• India• China• Middle East • Europe

• English• Spanish• Arabic

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Training Partners’ Feedback

• “After training employees of MCI in CBP’s Project Management Series, we decided to offer our community the opportunity to gain the same business skills top corporations use,” said Mitch Buchanan, Training Coordinator, Delaware Area Career Center

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ATP Feedback (continued)

• “We are excited with this joint venture. It is wonderful to be in the forefront of providing training in essential business skills through the CBP series. The courses in the CBP program are short, relevant, well-structured and in demand. Each module engages the student and allows them to come out with real-world business principles. The CBP Program should be a core component for every employee in all areas of industry,” said Larry Granville, General Manager, CCT

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Instructor Feedback

• “I feel strongly that the material covered in the CBP Customer Service book is right on point, easy to read and relevant,” said Diana Hoover, lead instructor of the ITC Communications and Professional Development

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Student Feedback

• Student Gwendolyn Evans said the skills she is learning are applicable in both her business and personal life. “Coming from a background of customer service, I feel that the skills acquired through this course are invaluable. Understanding the difference in personality, behavioral, and working styles will make life much easier as well as less stressful. My intent is to use these skills in both business and everyday life,” said Evans

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Major Corporations Trained

• The following companies have all had employees train on CBP programs:

– Ricoh– Starbucks– MCI– Verizon Wireless– Comcast– Ford– PriceWaterhouse Coopers– Cable & Wireless

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Corporate Feedback

• “With over 80,000 employees globally, it is essential for an organization of our magnitude to ensure that we have a standardized yet internationally aligned approach to providing solutions to our diverse customer base, regardless of what region or continent we are operating in. It is for this reason that we strive to associate the Ricoh Group, with international bodies who are experts in setting international standards,” said Norbert van Halderen – Director, Ricoh Learning & Development

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Ricoh Corporate Case Study

• Rene Rogaar, Manager, Ricoh Commercial Learning & Development said, “The CBP Certification is an ideal fit to our in-house induction programme. My goal is to have all of the new entrants to the Ricoh family to complete a CBP Track that is specific and relevant to their job description

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Become a Certified Business Professional Today!

• Training and classes are available now for employees of businesses and career-minded individuals

• Get your employees trained to perform or obtain an international business certification for yourself

• Contact our Training Consultants or Admissions Representatives to achieve the global standard for essential business skills - the Certified Business Professional training and certification program issued by International Business Training Association

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Registration Information

For more information:• Visit us at www.ibtalearning.com• Contact us at 1(954) 624-8011

We look forward to serving you!


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