Download - Centricity ™ LIVE 2015 Technology & serviceability… The new game Chris Jackson February 16, 2015
Centricity™ LIVE 2015Technology & serviceability… The new gameChris JacksonFebruary 16, 2015
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©2015 General Electric Company – All rights reserved.
The results expressed in this document may not be applicable to a particular site or installation and individual results may vary. This document and its contents are provided to you for informational purposes only and do not constitute a representation, warranty or performance guarantee. GE disclaims liability for any loss, which may arise from reliance on or use of information, contained in this document. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this publication may be reproduced for any purpose without written permission of GE.
DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE.
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All other product names and logos are trademarks or registered trademarks of their respective companies.
General Electric Company, by and through its GE Healthcare division.
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Agenda
• Welcome • Defining serviceability• The building blocks• Serviceability strategy• 2015 examples• Questions and answers
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Services evolution
GE Healthcare IT Services: Addressing needs & helping improve productivity
• Expanded service portfolio
• Invested in case management
• Creating new offers and increased transparency
• Reach support teams faster through phone & online
• Access resources quickly - anywhere, anytime1
• Better leverage best practices across GE Healthcare IT products
Optimize resourcesOptimize resources Targeted timingTargeted timing
1- Where there is an internet connection available.
• Invested in new Service Portal
• Realigned Service Organization
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What is Serviceability?
Degree to which the servicing of an item can be accomplished with given resources and within a specified timeframe.
Source: http://www.businessdictionary.com/definition/serviceability.html#ixzz3Rwqm6kzm
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The key building block to serviceability… technology
• Fewer staff for installs• Smaller HW footprints• Smart systems for alerts
• Repeatable upgrades
• Standard install plans
• Risk mitigation
Optimize resourcesOptimize resources Targeted timingTargeted timing
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Executing our serviceability strategy
• Service Patterns (ITIL)
• Proactive DiagnosisAnalysis
• ITIL Framework• PMO Methods
Organization
• Remote Monitoring• Integrated Service
PlatformPlatform
Data
Tools & Services
Technology
Roadmap: Remote Monitoring Technology Platform
2015: Global monitoring• Key Components Defined• Expand RAD/CARD
1.0
2.0
3.0
Global Expansion
Service Analytics
Predictive Analytics
2016: Further expand & analyze• User Interface & Custom Reporting• Alert Pattern Identification Stories
2017: Product integration• Early ID to Potential System Issues• Community Best Practice Sharing
Descriptions of future functionality reflect current product direction, are for informational purposes only and do not constitute a commitment to provide specific functionality. Timing and availability remain at GE’s discretion and are subject to change and applicable regulatory clearance.
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Planned, or anticipated as follows:
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A customer PMO set-up
• Establish roadmap• Set key performance metrics• Define PMO standards• Complete workflow
analyses• Monitor performance to
targets• Define productivity
opportunities
Key deliverablesKey deliverables
Customer Clinical ChampionCustomer Clinical Champion
GE Enterprise PMGE Enterprise PM
GE Tech/Clinical AdvisorGE Tech/Clinical Advisor
Customer PM & SponsorCustomer PM & Sponsor
GE Infrastructure SMEGE Infrastructure SME
Customer Integration SMECustomer Integration SME
Steering Committee
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IT Infrastructure Library (ITIL) processes to improve capabilities
• Regional focus
• Limited knowledge sharing
• Point-of-Time Root Cause
• Global database for analysis
• Knowledge management tools
• Organized … Incident Problem
… to… toFrom…From…
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Serviceability … changing our game
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Questions?