INSPIRING CHANGE

THROUGH CHALLENGES

Dustin Shell, Director of Innovation

Wendy Buehlman, Principal Consultant

THE GOALS

Attitude Shift: “We want people to want to do training and not

focus on the frustrations of changing systems.”

GOALS

Complete on Time: “Is there a way to get our people to do a little bit of

training each week? At a minimum we want them to

complete it all by Go Live.”

Build Essential

Navigation Skills:“We want our people to feel confident with the

essential skills necessary to use Viewpoint based on

their role.”

Encourage peer

support:“We can’t support all 550 people through the change

process and after Go Live, can we get people helping

each other?”

Building Viewpoint to Build Into Our Community

Meet Viewpoint - Messer’s new improved system that allows us to do our best

work, be organized, and stay informed. Changing to a new system is going to

be hard, but that doesn’t mean we can’t do something great with your hard

work. Over the next 14 weeks all of us will be receive a series of Viewpoint

challenges –the more challenges we complete as a company the more money

Messer will donate to our community.

Watch each week as your hard work pays off as we build a better community

together...starting with our own ability to work efficiently in Viewpoint.

The systemmap Challenge

THE SYSTEM MAP

CHALLENGE EXPERIENCE

Navigating V6 Part 1: Exploring the Main Menu

Navigating V6 Part 1: Exploring the Main Menu

Navigating V6 Part 1: Exploring the Main Menu

Navigating V6 Part 1: Exploring the Main Menu

Help

Vantage Point

Challenge 1

Navigating V6 Part 1: Exploring the Main Menu

Logging into VIEWPOINT

THE RESULTS

$7,119 to build our community

THE IMPACT

First response within 5 minutes:

“This is brilliant. Thanks for appealing to my

competitive side!”

Attitude Shift:

“We want people to want to do training and not focus on the frustrations of changing

systems.”

• 86% completed at least one challenge

• 71% of users completed at least 50% of

their challenges (395 users / 560 users)

• 50% Completed ALL Challenges

• VOLUNTARY PARTICIPATION

THE RESULTS

Complete on Time:

“Is there a way to get our people to a little bit of training each week leading up to

the Go Live? At a minimum we want them to complete it all by Go Live.”

THE RESULTS

• 33% of all assigned challenges were completed on time

• 50% Completed all by Go Live

“The challenges only take five minutes to complete. They are a good way to keep

me up to speed until go live. I know that these challenges will help to minimize

transition pains. As a bonus, they may lead to a donation to one of your favorite

local charities.”

Build Essential Navigation Skills:

“We want our people to feel confident with the essential skills necessary to use

Viewpoint based on their role.”

THE RESULTS

• 82% of users completed first scavenger hunt “Logging into ViewPoint” (457 users / 560 users)

• 50% Proved their competence in core skills.

“During the workshops, I knew exactly who hadn’t done the challenges because they were the

one’s who couldn’t log into the system.” - Trainer

THE RESULTS

Nomination Quotes:

“Josef has been leading the charge to raise money for a charity that

helps to find a cure for a disease that effects million of men, women,

and children each year.“

"Dustin has welcomed the role of Viewpoint champion on a complex

corporate project and has been extremely willing to offer guidance to

each member of the team. He has set aside valuable time to assist

each of us, on an individual basis, as to how Viewpoint will benefit in

our respective roles moving forward. With busy schedules and full

work days, it's comforting to know that help is readily available.“

“Kyle encourages us all to complete our challenges. He's always one

of the first to get his done and then checking to make sure that others

are doing there. As much as anything else, he makes it a challenge

between each of us to match him.”

Encourage peer support:

“We can’t support 550 people, can we

get people helping each other?”

• 110 Individuals were nominated 580 times!

• 20% of participants helped their peers and championed their

cause.

How this is changing the game?

1. Technology, operations, and learning all collaborated on a single

change solution

2. Data was public, instant, and showing progress towards things

people care about

3. WIIFM was embedded into every aspect of the solution, not just a

slide or email

HOW WILL YOU INSPIRE CHANGE?

STAY IN TOUCH

Dustin Shell

@dustinshell

Wendy Buehlman

@wbuehlman

@TiER1says