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Chapter 1: How Communication Affects Your Life
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Communication: the process of sending and receiving messages to
achieve understanding.
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Breakdown in communication occurs when this process is interrupted or altered.
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How do we communicate?
• Verbal – communication through speaking and writing
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Nonverbal – communicating without words
•Body language•Gestures•Even silence
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Between 80-90% of communication is nonverbal.
Non-verbal Communication
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Final type of communication is speech communication, or transmission of ideas through voice.
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All communication has one of two characteristics
• Interpersonal Communication– Talking with friends or a
group– Performing for an
audience (such as giving a speech)
– Watching television
• Intrapersonal Communication– Decision making– Worry or anxiety– Inner monologue
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Interpersonal communication
• One-to-one communication – talking to one other person (Telephone)
• Group discussion – involves three or more people with a common purpose (study group)
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Interpersonal communication cont’d• Public communication – one person
communicating with an audienceOral interpretation of literature – literature is read
aloud to an audience.
Drama – uses both language and action to present a picture of human life to an audience
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Interpersonal communication cont’d• Mass communication – one or several senders
communicate with a very large number of receivers.• Magazines, newspapers, television, radio• MC is different because the receiver can turn off
the sender at will
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Ethics in Communication
• Cite sources• Do not promote lies/Take out of context– Mitt Romney - "I like to fire people"– How Mr. Romney's rivals used his words
• Allowing opposing POV to be heard• Promote the truth as you see it– What is the difference between truth and fact?
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Importance of Communication
• To learn• To make decisions – gov’t wouldn’t work, • For pleasure – talking on the phone, talking to
friends• For your job – interview, accurate directions,
salespeople. Go to pg. 15
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Effective Communication
• Sincerity – believing what you say• Knowledge – speakers should know enough
about the subject to make listening worthwhile.• Organization – have a purpose and a plan• Listening – half of oral communication involves
listening. You may learn more listening than speaking. “Flip-side” of good listening.
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Effective Communication cont’d
• Confidence • Language – word choice can aid or hinder the
message getting across. Audience must understand speaker.
• Nonverbal Communication – “says” a great deal to audience.
• Goal Setting – effective speakers will be able to reach goals.