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Auto UpkeepBasic Car Care, Maintenance, and Repair (3rd Edition)
Chapter 4Repair Facilities
Online Resourceswww.3rd.AutoUpkeep.com/resources/ch4
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Fuel for Thought
• What makes a quality auto repair facility?
• What are the different types of auto repair facilities?
• What types of auto repair warranties are available?
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Objectives
• Upon completion of this chapter and activities, you will be able to:– Identify a quality repair facility.– Communicate effectively with a technician or
service writer.– Interpret a repair invoice.– Locate a car care education program.
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Always Review Your Warranty
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Key Characteristics of a Quality Repair Facility
• ASE Certified Technicians
• Journeyperson Automotive Service Technicians (Canada)
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Key Characteristics of a Quality Repair
Facility• Business Ethics
• ASE Certified Technician’s Code of Ethics
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Key Characteristics of a Quality Repair Facility
• AAA Approved Auto Repair
• Reasonable Costs
• Better Business Bureau
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Facility Types
• Dealership Repair Facilities– Ford, Toyota, GM, etc.
• Independent Repair Facilities– Local shop around the corner.
• Specialized Repair Facilities– Chain shops that specialize in areas such as
tires, batteries, mufflers, brakes, transmissions, etc.
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Estimates and Repair Orders
• Estimates – Ask for an estimate and
get it in writing.– Request to see your parts
when you pick up your vehicle.
• Repair Orders– Also known as a repair
ticket, invoice, or work order.
– Be sure your odometer reading, VIN, and warranty information is on the repair order.
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Warranty Considerations
• Factory Warranties– Bumper-to-bumper– Powertrain– Corrosion perforation– Emission– Safety restraint– Hybrid related (if applicable)
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Warranty Considerations
• Certified Used Car Warranties– Not the same as used
cars sold with warranties.
– The car has met strict inspections.
– Be sure it is backed by the manufacturer, not just the dealer.
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Warranty Considerations
• Extended Warranties– Read the fine print.
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Warranty Considerations
• Chain Warranties– Guaranteed by any affiliate in the chain.
• Independent Warranties– Guaranteed by the facility that completed the
work.
• Battery and Tire Warranties– Separate warranties, covered by the battery
or tire manufacturer – often honored by any establishment that sells the brand.
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Summary
• Many different types of repair facilities to choose from.
• Check the facility’s quality, service, price, reputation, technician credentials, and warranties.
• Keep all service records.