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Success Stories
“To learn the value of a product you must
first check its references. They reflect the
potential for successful completion of a
project, as well as the actual quality of the
product.”
Liviu Dan Drăgan
General Manager TotalSoft
BRD - Groupe Société Générale
BRD - Groupe Société Générale is the
second bank in terms of banking assets
in Romania, with almost 10 000
employees and 800 agencies in all
districts of the country.
In order to improve the quality of payroll services,
BRD - Groupe Société Générale started, in 2007, a
broad market research activity for the selection of
the best HR outsourcing services provider.
The winner of the auction, TotalSoft, provided BRD
with Charisma HCM software platform for the
secured collection of all information required by the
payroll process, which was further integrated with
the human resource management system used by
the company at the time, namely PeopleSoft
HRMS.
The interface between Charisma HCM Portal and
PeopleSoft HRMS ensured the automation of
payroll calculation flows and secured the
transmission channels by encrypting the files with
encryption certificates and keys.
One month after the project startup, BRD - Groupe
Société Générale's employees were paid by
TotalSoft with the help of Charisma HCM, each
employee receiving via email the pay slip,
encrypted with an individual password
(automatically generated and sent via SMS by the
system).
“We’ve been outsourcing the payroll
services to TotalSoft since 2008 and
we’ve also been very pleased with our
choice. The quality of the services
provided to the bank has led us to
develop the relationship with the
company through adopting Charisma
HCM in all branches of the Romanian
Group Société Générale. In addition, with
BRD switching to the new IT human
resources management system, which
was a pilot project at global level,
TotalSoft has proven fast adaptability,
managing to interface the two systems.
Overall, the collaboration with TotalSoft
contributed to the payroll and related
services optimization.”
Adela Jansen
Human Resources Executive
Director
Pa
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UniCredit Ţiriac Bank
One of the top 5 players on the
Romanian market, UniCredit Ţiriac Bank
serves its customers through more than
240 branches and 3,000 employees,
with financial solutions for individuals,
SMEs, large companies or freelancers.
UniCredit Ţiriac Bank was founded as a result of a
merger of three banks, fact that grew significantly
the number of employees, while the entire
personnel administration and payroll activity was
supported by the Bucharest headquarter,
specifically by a team of only 6 people. In these
conditions, an immediate measure for the
optimization of the HR activity was mandatory.
Following several scenarios, the management
decided that by outsourcing the payroll calculation
services, the number of employees in charge to do
that would reduce, while costs would be optimized
as well.
Practically, the outsourcing process implied sharing
the responsibilities. UniCredit Ţiriac is now
responsible only for the preparation of data
necessary for salary calculation (modifications of
positions, new employees, salary modifications,
cost centers), the actual calculation process being
taken over by TotalSoft (including the calculation of
payments for the people that leave the bank).
TotalSoft has also taken over the activity of
recording data concerning medical leaves,
timesheet, data used for payroll calculation and the
issuing of monthly reports.
“Since we have worked with Charisma
HCM we have succeeded in centralizing
much easier the leaves, we have access,
in any moment, to the status of leaves at
company level, but also at branch level.
Plus, the employees can access their
personal data, including those related to
payment, sending the pay slip is no
longer necessary.”
Ioana Boajă
Employee Administration Manager
Pa
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Fin
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Ursus Breweries
Leading brewer on the Romanian market,
Ursus Breweries is member of SABMiller
plc group. The company has four
breweries in Cluj-Napoca, Timisoara,
Brasov and Buzau, with over 1 600
employees.
Ursus Breweries chose TotalSoft as a supplier of
personnel administration and payroll calculation
services due to its high expertise in the field, as well
as ability to adapt to the company’s needs imposed
by the mid-term investments strategy.
TotalSoft provided a comprehensive solution,
consisting of payroll services, personnel
administration and Charisma HCM - the web
platform for data collection and direct
communication with the employees, which
improved even more the company’s HR
department’s activity.
The project also implied that TotalSoft also took
over the data management tasks in all Ursus
Breweries locations, so that the internal human
resources team will be relieved of many redundant
and time-consuming activities.
“By outsourcing the HR activities to
TotalSoft, we streamlined the entire
human resources and payroll activity, at
high quality standards and significant
reduction in administration costs.”
Alina Sîrbu
Human Resource Manager
Pa
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an
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Carrefour România
Carrefour Romania, one of the biggest
employers in the FMCG & retail sector at
national level, with more than 8800
employees, is part of the French group
with the same name, carrying out
activities in 35 countries around the
world, being on the 1st place in Europe
and on the 2nd place worldwide in the
retail market.
The accelerated company development process by
opening several stores around the country and
quickly increasing the number of employees was
raising problems regarding the management of
human resources and payroll in a consistent
manner.
Charisma HCM was considered the most flexible
and easy to use platform, suited for getting real time
information. One of the project challenges was
integrating all staff information within one database
that would quickly provide information regarding the
human resource situation, regardless of the location.
Information regarding the assessments, the
currencies, the performance and the evolution of the
employees has been integrated so that the
company would have a decisional basis regarding
the job position changes within the company.
Unifying all this data led to the possibility of
diversifying the reports necessary for a results-
based management, significant time and human
resources savings, which were necessary to
support the HR & Payroll operations, have also been
achieved.
At the end of 2009, the project has been extended
with a document management solution that
manages 250,000 documents, out of which approx.
50,000 pages are work permits. Following the
implementation, each Carrefour Romania employee
is assigned, via Charisma HCM, an electronic folder,
containing all of his/her documents.
"We consider that we have achieved our
target, i.e. having an online database
which is unique for all our stores,
containing all the information required for
human resources, payroll and timesheet.
As a major benefit, we have to mention
the possibility of continuously developing
and adapting the program to our specific
needs"
Ana Dumitru
HR Manager
Ch
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6 7
Re
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Ţiriac Group
Ţiriac Group is one of the major business
players in Romania, the group’s
companies’ activities ranging from
importing and distribution of well-known
automobile brands such as Mercedes
Benz, Ford, Hyundai, Mitsubishi and
Jaguar, real estate, financial services up
to assets and people security.
The group’s objectives did not comprise only the
implementation of such an information system, but
also the ordering and integration in a centralized and
common reporting database of all information related
to human resources and payroll for the 3000
employees of the group. Due to the geographical
dispersion (the companies are located in Bucharest,
Cluj, Iasi, Oradea, Timisoara and Brasov) and different
ways of reporting, the data compilation and
centralization could not be obtained in real time,
causing difficulties in the processes of centralized
reporting and performance indicators tracking.
The solution proposed by TotalSoft is now centralizing
the information in a single database allowing
simultaneous access to all companies. Since
Charisma has been implemented, the notion of a
regular reporting system no longer exists because
the information can now be accessed in real time
and in the desired shape. Charisma provides a set of
standard reports, as well as the possibility to
customize new reports based on various criteria.
Basically, after a few check marks, any existing
information in the system can be transformed in a
report, and when the database includes thousands
of employees this detail is not to be neglected.
Another benefit that was visible at the entire group
level was represented by the awareness of each
company of the group regarding their role and
importance of activity over the rest of the group’s
members.
“By implementing Charisma we managed
to align all Group companies to the
requirements embodied in a specific
reporting package, used by everyone
and available to everyone. Now we have
a clear picture of our human resource
and how to do it to meet our strategy.”
Alexandru Cârstoiu
Technical Project Manager
Ţiriac Management
Ch
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Fin
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Vel Pitar Group
The leading Romanian bakery
manufacturer market, Vel Pitar runs a
business split by three lines (bakery,
milling and retail) with the help of 4 600
employees, 5 mill plants, 12
manufacturing units, ensuring a monthly
volume of almost 25,000 tons of
products and a retail chain of more than
157 stores.
Without having a professional IT solution that would
have made the management of a large number of
employees an organized and easy-to-perform
process, Vel Pitar was striving to run its HR&Payroll
operations. The company decided then to look for
a stable and reliable information system that would
not cause any problem.
TotalSoft has deployed at Vel Pitar a complete
solution including the payroll, management, training,
recruitment, assessment, reports modules and
HCM Portal, a web module which facilitates the
communication between the HR department and
the employees.
The most complex part of the project is supported
by Charisma HCM application's payroll module,
which returns a complex payroll calculation, specific
to this business field, where one can find all the
compensations provided by our law (week-end
compensations, leave days depending on
personnel category etc.).
Reports are now also much easier to get, in a
centralized manner; one now has the certitude that
the information is correct and that the payroll
calculation time is a few days shorter. The costs
and the department's personnel chart have been
reduced, and many resources have been
redirected to other tasks. And all these were
possible only a month after Vel Pitar started working
live with Charisma HCM.
“We are satisfied with the way the
implementation went, the results we get,
and the analysis we can perform. Having
correct data based on which we can
make quick decisions in due time is very
important for us. I think that the
investment made in Charisma was an
excellent decision.”
Florin Tătaru
Country HR Manager
Ch
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Ma
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8 9
Mondial Lugoj, Villeroy & Boch subisidiary
The largest production unit of the German
concern, Villeroy & Boch AG, together
with the Hungarian factory, Mondial Lugoj
has 850 employees and a production line
of 100 000 units per month.
Together with the HR processes revision and
modernization, the company decided to purchase a
HR&Payroll software able to meet three major
requirements: to unite into a single database the
payroll calculation and HR activities, to sustain the
creation of a complex database containing
complete information about the company’s
employees and to provide an integration interface
with the SAP system used for reporting activities at
group level.
By implementing Charisma HCM, the activities have
been automated, the costs being exported
automatically directly to SAP. TotalSoft is currently
working to achieve an interface with Global HR, the
HR solution used at group level, which aims to
create a unified database for 9800 employees.
When this project completes, Charisma will be able
to retrieve real-time data, without any local
intervention.
“Considering the special requirements of
Villeroy &Boch, we had to ensure that no
problem could arise from the
implementation of a Romanian
application. By choosing Charisma HCM,
we ensured that all pre-established
criteria were met, especially considering
that TotalSoft’s application already had an
interface with SAP; also, from a financial
standpoint we benefited from the best
quality-price ratio”
Mihaela Daniela Nagy
HR Manager
Ch
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Ma
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PayPoint
PayPoint Romania is the Romanian
subsidiary of the British company with the
same name, a leader in the networks of
electronic terminals field in local stores.
The national network comprises over 22
000 local stores, news agencies and
supermarkets.
One of the concerns of the HR department was to
improve and simplify the communication with the
team, but also to achieve a more careful scrutiny of
all business aspects (payroll, personnel
administration, employee performance evaluation
etc.).
An absolutely new thing that PayPoint has
implemented with TotalSoft’s help was changing the
classical approach of the employees performance
evaluation. Employees’ accountability was pursued
by offering them the possibility to establish their
goals by themselves. Based on this requirement,
TotalSoft has developed a web accessible
performance evaluation module, perfectly integrated
in Charisma HCM. This module contains only one
interface that can be accessed alternatively, both
by the employees and the manager, the employees
having the possibility to establish their objectives by
themselves, without being forced to fit in a range of
presets that would not match them.
Thus, throughout the organization, managers have
access to all information concerning their
employees: holidays, salary, salary last modification
date, trainings history and timesheet of their own
team, this access being secure and well defined at
each hierarchical level.
The difficult employee performance activity has also
been eliminated.
„By implementing Charisma HCM, we
have significantly reduced costs. Since
the leave approval flow is done on line,
we don’t make time sheets on paper
anymore. We have replaced the reports
in Excel with automatic exports that are
built according to our needs. Moreover,
we have eliminated the significant cost
incurred by outsourced payroll.”
Andreea Tănase
HR Manager
Ch
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CM
Se
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10 11
Alexandrion Group România
Alexandrion Group Romania is the initiator
and leader of the Romanian brandy
market with a market share of 41%. The
company owns the most modern
production lines in South Eastern Europe,
with a production capacity of 300,000 9L
Cases/ month.
In spring 2010, Alexandrion Group Romania
decided to quit the HR &Payroll outsourcing
services due to the poor quality of the services
provided by the agreed supplier, but also because
of the high costs compared with the results. The
company chose to manage internally all operations
and acquired Charisma HCM.
TotalSoft delivered a solution strictly adapted to
Alexandrion’s needs, a solution which includes
modules specific to human resources, payroll,
statements required by the Romanian state, internal
and ITM reporting activities. Following the
implementation, a single database with centralized
information was obtained, eliminating thus the
difficult process of obtaining reports on staff,
budget, wages, hours worked, time and
attendance etc. Porting employee data in Charisma
provided the company with a clear and real time
picture of each employee’s route throughout the
company, despite their department, seniority in the
company or position.“From my point of view, an extremely
important thing gained through the
implementation of Charisma, is the up to
date organization chart, and by that I do
not mean the image itself, but everyone’s
position in the company as cost centers,
with a full background.”
Mihaela Ciufecu
Legal Director and HR Responsible
Ch
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Ma
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REBU
REBU, the first private company in
Bucharest in the sanitation services field,
has more than 1000 employees and
owns a vehicle fleet with 364 state-of-
the-art machineries, MAN, Mercedes and
Ford.
REBU was a newly reorganized company regarding
its structure, having high difficulties in managing the
over 1,600 employees of the company at that
moment. Moreover, REBU was not able to quickly
adapt to the legal changes, especially because
REBU's salary structure was not simple.
The solution chosen to solve the problems related
to human resources management was Charisma
HCM, which covers both the payroll and the human
resources data management activities.
Charisma was implemented in just 2 weeks,
including the integration of the interfaces necessary
to link TotalSoft and SAP. All REBU employees were
also trained by TotalSoft specialists, their training
being performed live, with real documents in the
system.
The first visible result was the speed of the payroll
process, as well as its accuracy, taking into
account all the company’s specific bonuses. In
addition, the company obtained a centralized
database with personal data of all employees, with
the possibility to define functions, to generate
organizational charts, train and evaluate the
employees.
„Our first target was for the program to
work and to be able to correctly calculate
the wages in the first phase, followed by
tailoring and customizing. As for any
people-related process, there have been
difficulties, not as much because of
REBU's complicated payroll system,
which is anyway governed by the law, as
because of human resources policies,
built based on company's profile“
Luminiţa Baicu
Chief Financial Officer
Ch
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Se
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12 13
Continental Hotels
The first hotel chain in Romania,
Continental Hotels owns 14 hotels in the
most important cities of the country and a
team of more than 1,000 employees.
The company was trying to replace the old software
solution, which did not work in a centralized way,
and required double human effort.
Following Charisma HCM implementation and
automation of specific activities, the HR department
was relieved. There have also been configured
common cost centers, HR and accounting, payroll
data being included directly in the budgets, and
thus, providing a clear picture of the company.
Moreover, by integrating Charisma HCM with
Charisma ERP, the HR department can take over
other expenses and create all sorts of helpful
analysis and reports necessary for the
management.
Following the implementation of Charisma HCM,
the company started to focus greatly on employee
evaluation performance, centralization and
unification of employee data, common reporting,
personnel fluctuations analysis, as well as any other
reports that could not be conceived before.“The database is unique and therefore
accessible from anywhere, but we set the
application configurations at the
headquarters, and the colleagues from
other subsidiaries cannot change them.
This is a real advantage because we
eliminated inconsistencies; we can
perform analysis and generate reports at
any time.”
Iulia Hurdubeţiu
HR Director
Ch
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a H
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Se
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Mega Image
It was 15 years ago when the first
supermarket was founded in Bucharest
as La Fourmi. The retail company owned
a chain of 11 stores, a warehouse and a
headquarters in Bucharest. In 2008, La
Fourmi was taken by Mega Image, part of
Delhaize group, one of the largest retail
chains in the world.
The work force within the trading sector is
characterized by employee turnover, which is
incomparably bigger than in other fields, especially
on basic qualification level. The company required a
software solution dedicated to tracking employee
turnover, automating the recruitment processes,
and also offering key information on human
resources operations and costs.
Because La Fourmi chain was already using
Charisma HCM and was extremely satisfied with its
configuration capabilities, Mega Image decided to
extend the solution to control the employee
turnover as well.
A major advantage obtained by Mega Image was
the possibility to perform certain analyses on cost
centers, which help the company find out the
personnel expenses afferent to a certain period of
time or department.
"The personnel inspector using this
module can now organize his/her
operations other way, since he/she can
directly generate from the application the
individual employment contract,
addenda, personnel records including
employee personal information. The
application also enable extracting
standard reports and what I - as an ex-
user of other payroll-dedicated
applications - consider to be a great
advantage, configurable reports. These
are built by the user according to his/her
needs or urgent requirements of the
management. The time factor needs to
be taken into consideration as well. In
only 10 minutes, one can select and
extract data, which in Excel would have
been gathered in several hours"
Adriana Antonovici
HR Manager La Fourmi
Ch
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Re
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14 15
Compania de Librării (The Libraries Company)
Bucharest Libraries Company is one of
the largest retailers of books and
stationery in Romania and addresses
especially, through its 60 locations,
young people.
Until 2003, in terms of information management,
the human resources and remuneration of the BLC
have only been resumed to payroll calculation. In
order to improve this situation, the company
focused on acquiring a dedicated software solution.
Charisma HCM met all the company’s requirements
by integrating in a single database all modules
specific to the business management personnel
administration, assessment, training, payroll, ITM,
while providing multiple reporting capabilities and a
comprehensive set of standard reports (generation
of labor contracts, addendums and fiscal records,
pay slips, bank notes, certificates or statistics). In
addition, the solution provides users with the
possibility to configure their own reports, according
to their current or usual needs.
“The automatic calculation of sick leaves
is a great advantage, as well as the
possibility to implement real-time
legislative changes. Reducing a great
deal of time, we can focus on activities
addressing personnel development and
evaluation.”
Liliana Niţu
HR Manager
Ch
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a H
CM
Re
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