What are chatbots? Why are they such a big opportunity?
How do they work? Anything is possible
How to build a chatbot?
Chatbot the New era?warply
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What are Chatbots?
A chatbot is a service, powered
intelligence, that you interact with via a chat interface.
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THE CHATBOT OPPORTUNITY
People are using messenger apps more than they are using social networks.
Messaging AppsSocial Networking Apps
0
500
1500
2500
3500
Mill
ion
s
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How Chatbots Work?
Chatbot that functions
based on rules
Chatbot that functions using
machine learning
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“Anything is possible”
Chatbots are based on
artificial intelligence and
powered services that you interface
with via a messenger product.
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“Everyone going after AI to try make
this scale seems a little too soon.
Texting to a computer that doesn’t
understand many things you are
saying can be very aggravating.
So be careful early not to over
promise, and give users guard rails.”
Artificial Intelligence
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How To Build Chatbots?
“The difficulty in building a chatbot is less
a technical one and more an issue of
user experience. The most successful bots
will be the ones that users want to
come back to regularly and that provide
consistent value.”
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Bots and humans are good at different things
Computers are amazing at computation.
Humans on the other hand aren’t great at computation but are amazing at understandinghuman emotion.
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Humans like talking to humans
Goal is to make it indistinguishable
when you’re talking to a bot
versus a human. But people
like talking to people.
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The Next Phase Of UX: Designing Chatbot Personalities
When the conversation is the interface, experience design is all about crafting the right words
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Design is a communication !
Conversational interfaces have created products that facilitate conversations not just between two people, but between a person and a service?
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“Personality is the new UX”“Conversational interfaces”:Why open and close a bunch of apps on your phone to get stuff
done when you can invoke
a text-message-like window
and just say what you want
done to a chatbot? Well, here’s one reason: what if the bot is
annoying or tedious to talk to? warply
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“The necessity of ux in contrast with design”
“Conversational interface design it’s a new era in technology. The most important procedure concerning this necessity is UX sector.”
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“First, rethink "designer”
The whole idea of creating a character, and thinking very technically about the way specific words or groupings of words can make people react and respond accordingly.
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Where Are We Today? Where Are We Heading?
With technology evolving and language
recognition and processing improving
we are on a path that could make
interaction with digital services more
intuitive, more accessible and more
efficient — through conversational
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Pairing new technologies with human assistants will result in tremendous new products which promise to enhance our lives.
Humans, AI and the User Interface of the Future
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What Is It Good For?
When There’s One Goal and
Too Many Options
When Data Collection Is Easy
But Analysis Is Hard
When It Feels Like a Friend
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When There’s One Goal and Too Many Options
Carat, a global media agency
“41% of people feel overwhelmed by
the wealth of choices on the web
making it hard for them to make
purchase decisions.”
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When Data Collection Is Easy But Analysis Is Hard
When I book my travel on Native, my
assistant already knows the balance
of my various frequent flyer
programs and can suggest flying
one airline over another so I can
claim a free flight on my next trip.
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When It Feels Like a Friend
Working with an assistant through
a conversational interface should
feel like interacting with a friend.
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What Are Chatbots and How Will They Change Our Lives?
Chatbots And The Future Of Conversation-Based Interfaces
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Our daily routine
Business process
Small companies
Marketing engagement
Chat bots affects
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"There's a huge opportunity for companies to engage with customers in new ways and in the place they spend the most time."
24 / 7
Marketing engagementPersonally
Online
In Real Time
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Fully scalable customer service. This could be particularly useful forsmaller companies with limited human capital, which could use chatbots to engage with more consumers without allocating additional personnel.
More competitive small businesses.
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“Bots will help streamline operations, automate tasks and eventually start using cognitive learning to transform the business decisions we make, the speed at which work can be delivered and possibly the very nature of our jobs."
How chatbots can help your business
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Chat bots is a real ecosystemChatbots learn what YOU like by utilizing new logic technology and your history. It works to provide a natural interaction that compliments your life not interrupt it.
How Will They Change Our daily routine?
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