Closer to the Customer – with Dynamics CRM Create sustainable and profitable customer relations
FACTSHEET DYNAMICS CRM
2 IT Solutions by WÜRTH PHOENIX www.wuerth-phoenix.com
INDUSTRY EXPERIENCE
Würth Phoenix is your Microsoft Dynamics CRM partner for Sales Force Automation and multi-chan-nel processes.
INTERNATIONALITY
An internationally experienced project team supports you during successfully implemented rollouts in a global market environment.
TECHNOLOGY
You rely on the latest Micro-soft technology based on Dynamics 365.
BUSINESS INTELLIGENCE
Integrated Business Intelligence ensures a customer perspective in keeping with your market needs.
>> Microsoft Dynamics 365 combines CRM
and ERP features within a uniformly
integrated solution.
>> All corporate divisions, ranging from Sa-
les, BI, Customer Service, Field Service,
Administration and Marketing are fully
covered.
>> Würth Phoenix is the synonym for the Würth
Group’s sales experience and Microsoft’s
technological CRM innovation.
>> We are a Microsoft Gold Certified Partner
and a guarantee for successful
CRM projects.
WÜRTH PHOENIX AS YOUR PARTNER
3IT Solutions by WÜRTH PHOENIX© Würth Phoenix
SALES FORCE AUTOMATION...due to a broad expertise in Sales and CRM-processes
20 ...countries in which our CRM solutions are productive
60%
...CRM projects with more than 100 users
25%
...annual growth with our CRM solutions
300...million euros generated globally by our most recent CRM customer GEWISS
4.000
...CRM users supported globally
SALES EXCELLENCE
› Dynamics CRM and our vertical solution Speedy+ are sales-focused, but also broadly support Marketing and Customer Service processes.
› You have a complete overview of the sales development and tangible cross-selling and up-selling lead potentials.
› Dynamics CRM allows you to access your customer by mobile end devices at any time.
› Automatic priority assignments are directly linked to similarly stored queries for faster problem-solving.
› Support queries can thus be processed quicker, leading to higher customer satisfaction and better customer commitment.
70
...Microsoft Dynamics certified consultants
FACTS & FIGURES
4 IT Solutions by WÜRTH PHOENIX www.wuerth-phoenix.com
INSPIRE CUSTOMERSCRM as corporate strategy
YOUR ADDED VALUES
› The software innovation of Microsoft combined with Würth Phoenix‘s
distribution know-how provide you with an highly adaptable,
sustainable and integrated offer.
› Microsoft Dynamics CRM and the broad know how of our project team
ensures continuous and consistent communication for all customer and
sales processes.
› Dynamics CRM can be smoothly integrated in your existing Microsoft
infrastructure.
› High user acceptance is ensured by a full integration in Microsoft
Office.
In past years, customers across all sectors and distribution channels have become increasingly demanding. They seek interaction with your company
to an extent that was previously inconceivable. For you, that means your communication with customers and partners has to be prompt and simple
across all communication channels and systems.
5IT Solutions by WÜRTH PHOENIX© Würth Phoenix
LEADING TECHNOLOGY, INTERNATIONAL EXPERIENCEWürth Phoenix‘s sales competence, Microsoft‘s technological innovation
LEADING TECHNOLOGY
› Dynamics CRM relies on existing Microsoft solutions, such
as Exchange, Active Directory or Microsoft SQL Server.
› SharePoint can be readily integrated as well.
› With Dynamics CRM, your IT landscape remains
homogeneous and investments already made are secured.
› Dynamics CRM can be fully integrated in the Microsoft
Office suite – your employees will immediately get their
bearings, without needing to leave their familiar working
environment.
› Long training phases and familiarization times are
therefore redundant, as your employees are able to work
productively within a very short time.
› The economy is becoming increasingly global. Small
and medium-sized companies are also increasingly
present with branches in various countries outside their
domestic market.
› With over 40 different languages and implementation
of the legal provisions of numerous countries via
localization packs, Dynamics CRM is optimally
equipped for global markets.
› In addition, Würth Phoenix disposes of CRM experts
who are used to successfully completing cross-border
and cross-culture projects.
› We support over 4,000 CRM users in various
countries.
GLOBAL EXPERTISE
ERP & CRM
6 IT Solutions by WÜRTH PHOENIX www.wuerth-phoenix.com
ERP – CRM – IT SYSTEM MANAGEMENTWürth Phoenix business software – it’s all a matter of the people involved
ABOUT WÜRTH PHOENIX
› As software and consulting company in the Würth Group, we implement and
support sector-specific ERP, CRM and system management solutions, both
inside and outside the Würth Group.
› We are solution partners for business processes with distinct core
competences in the wholesale, distribution and sales processes. We ensure the
competitiveness of market-leading companies by evolving software quality into
service excellence.
WHAT WE STAND FOR
CONTINUITY
Our work and our economies are oriented towards long-term stability and cooperation with our customers.
QUALITY
To us, quality means always calling things into question and achieving a balance between continuous renewal and exten-sion of the tried-and-trusted.
SALES FOCUS
The major focuses of our market access are customer-oriented work, thought and trading processes that emphasize our strengths.
TRUST
Our customers trust in our actions. Their resulting benefit determines what is innovative, marketable and thus successful for them.
7IT Solutions by WÜRTH PHOENIX© Würth Phoenix
VOICE OF THE CUSTOMEREnthusiastic users are our best reference
„The Würth Phoenix CRM solution allows us to pursue new paths in our customer management. The exact knowledge of our customers’ preferences, needs and potential makes our customer relations even more sustainable.”Ornella Pippa, Sales Admin & Logistics, Miele Italien
EXCERPT FROM CURRENT CRM PROJECTS
REFERENZEN
Würth Phoenix S.r.l.via Kravogl 4I-39100 BolzanoTel: +39 0471 56 41 11Fax: +39 0471 56 41 22E-Mail: [email protected]
Würth Phoenix S.r.l.Via Tiberina Km 17,600I-00060 Capena (Rome)Tel: +39 06 90 10 11 11Fax: +39 06 90 10 11 10
© Würth Phoenix S.r.l.
www.wuerth-phoenix.com