Download - College House Computing: ITAs and Our Role
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College House Computing:ITAs and Our Role
Frederick Ding
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We work for the same team.
College House Computing
Your College House
College Houses & Academic Services
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We provide IT support for students, faculty, and staff.
… but only in the College Houses!
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We deal with a lot of things.
× 13 labsopen 24/7
8 full-time staff100 ITAs
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College House Computing
Main CHC/ITA services
Wifi setup & troubleshooting Malware prevention & removal Mobile devices (with exceptions) Printer setup Audiovisual equipmentmedia players, gaming consoles
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College House Computing
3 ways to get IT help
Help deskMTWR+Sun, 40 hrs/wk in each house
In-room supportrequests can be filed onlinehttp://rescomp.upenn.edu/
Central help deskM–F, 9–5 in Stouffer Commonsby appointment only
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College House Computing
ITA Managers start now
• Now on campus to assist RAGAs and students who move in early
Monday, August 27Tuesday, August 28
“A-Team” SupportHarrison, Hill, KCECH, Upper Quad
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College House Computing
Full ITA service starts soon
• 6 new hires arriving Sunday
Wednesday, August 29
Start of Full Serviceinitial “crush” period
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College House Computing
There are ~8 of us in each house.
With hundreds of residents and a few dozen RAGAs,
it’s likely a lot of you will need our help.
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College House Computing
When wifi goes down…
HELP!My Internet is
down!
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College House Computing
There are only a few of us.
We have limited resources.The help desk isn’t staffed
24/7.
In rare occasions, we need the assistance of the RAGAs
and house staff.
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College House Computing
In a severe case…
HELP!My Internet is
down!
HELP!My Internet is
down!
HELP!
HELP!
HELP!
HELP!
HELP!HELP!
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College House Computing
If you observe a systematic outage…
Call the ITA Managers.We can get central networking to respond
quickly.In the meantime, try wired Internet, or
relocate.
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College House Computing
House staff can help us out!
http://rescomp.upenn.edu/file reports for lab issues
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College House Computing
Some ideas for ITA involvement
• Tech-oriented, student-led seminars• Collaborative coding projects
• PennApps hackathon is happening in Ware!
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Questions?Visit the CHC site for up-to-date contact information!http://rescomp.upenn.edu/
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Frederick DingITA Manager, Ware College [email protected]