For more information, visit vancouver.ca/commercial-complete-streetDecember 2016
The City of Vancouver Street and Traffic By-law regulates traffic, the use of streets and the size and weight of vehicles on roads.
Three types of loading zones are regulated under the Street and Traffic By-law:
1. Commercial Loading Zones
2. Loading Zones
3. Passenger Zones
Overview
“Commercial Loading Zone” is the area or space, defined by signage, for the loading or unloading of materials, to be used exclusively by licensed commercial vehicles.
“Commercial Vehicle” is a vehicle that displays a valid plate or decal identifying it as being registered and licensed.
“Lane” is any street not more than 10.06 metres in width.
Any lane that abutts a commercial property, such as a store, hotel, restaurant, or parking lot, is classified as a commercial lane. It is illegal to stop in a commercial lane unless you have a commercial vehicle permit.
» There are 7 commercial loading zones on Commercial Drive between Venables St and East Broadway.
» Commercial loading zones are heavily used and are reported as inaccessible by some businesses.
» Commercial loading and deliveries often occur on-street in metered parking spaces.
» There is a desire for more commercial loading zones, but not if it means loss of customer or metered parking.
» Discontinuous lanes or alleys mean not all businesses have rear or side access.
Licensed commercial vehicles can:
• Stop in commercial loading zones and commercial lanes for up to 30 minutes to load or unload materials
• Stop in passenger zones for up to 30 minutes (until 12 noon only) to load or unload materials
• Use a metered space for free on any day up to 10:30am, excluding 7:00am - 9:30am rush hour zones
All drivers, whether in commercial vehicles or not, must obey “No Stopping” and “No Parking” signs, and other rules on leaving clearances at corners, lane intersections, and driveways.
» Adjust the size and location of commercial loading zones.
» Convert regular loading zones to commercial loading zones to restrict stopping to valid permit vehicles only.
» Combine commercial loading zones and on-street metered parking for certain time periods by adjusting the times commercial zones are in effect.
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Commercial Loading Zone
Issues
Opportunities
Commercial Loading ZonesCommercial DR
For more information, visit vancouver.ca/commercial-complete-streetDecember 2016
Loading zone regulations:
• Stopping in loading zones for anything other than loading or unloading of materials is illegal
• Loading zone signs without times or days are in effect 24 hours a day, including holidays
• Loading zones can be used to load/unload:
» Passengers for up to 3 minutes
» Materials for up to 30 minutes
Exception: People driving displaying a valid permit for people with disabilities.
Note: Loading zone rules only apply to regular loading zones, not to commercial loading zones.
N
TRINITY ST
MCGILL ST
ETON ST
CAMBRIDGE ST
OXFORD ST
DUNDAS ST
TRIUMPH ST
PANDORA ST
FRANKLIN ST
E HASTINGS ST
E PENDER ST
TURNER ST
E GEORGIA ST
ADANAC ST
VENABLES ST
PARKER ST
NAPIER ST
WILLIAM ST
CHARLES ST
KITCHENER ST
GRANT ST
GRAVELEY ST
E 1ST AVE
E 2ND AVE
E 3RD AVE
E 4TH AVE
E 5TH AVE
E 6TH AVE
E 7TH AVE
E 8TH AVE
E BROADWAY
E 10th Ave
E 11th Ave
E 12th Ave
KA
MLO
OP
S ST
CLA
RK
DR
IVE
WO
OD
LAN
D D
RIV
E
CO
MM
ER
CIA
L D
RIV
E
GA
RD
EN
DR
IVE
NA
NA
IMO
ST
SEM
LIN
DR
IVE
LAK
EW
OO
D D
RIV
E
VIC
TOR
IA D
RIV
E
TEM
PLE
TON
DR
IVE
SALS
BU
RY
DR
IVE
CO
TTO
N D
RIV
E
MC
LEA
N D
RIV
E
OD
LUM
DR
IVE
MC
LEA
N D
RIV
E
WO
OD
LAN
D D
RIV
E
POWELL ST
SEM
LIN
DR
IVE
RO
SE S
T
MC
LEA
N D
RIV
E
N GRANDVIEW HWY
E 13th Ave
LILL
Y S
T
E GEORGIA ST
VENABLES ST
PARKER ST
NAPIER ST
WILLIAM ST
KITCHENER ST
GRAVELEY ST
E 2ND AVE
E 4TH AVE
E 11th Ave
E 13th Ave
PANDORAPARK
McGILLPARK
WOODLAND PARK
GRANDVIEW-PARK
MOSAIC CREEK PARK
ALICE TOWNLEY
PARK
VICTORIA PARK
McSPADDEN PARK
SHELLEYPARK
GARDENPARK
TEMPLETON PARK
OXFORDPARK
JOHN HENDRY
PARKCLARK PARK
BRITANNIA COMMUNITY
SERVICES CENTRE
LEGEND
Commercial Zone
Loading Zone
Passenger Zone
Temporary Closure
Overview
“Loading Zone” means the area or space, defined by signage, on a roadway established for the exclusive use of people in vehicles during the loading and unloading of materials. For use by anyone without a need for a licensed commercial vehicle.
LOADING ZONE MAP
» There are 7 loading zones on Commercial Drive and adjacent streets.
» Loading zones support businesses, residents, and customers.
» Loading zones are heavily used and are reported as inaccessible by some businesses.
» Loading and deliveries often occur on-street in metered parking spaces.
» There is a desire for more loading zones, but not if it means loss of customer or metered parking.
» Adjust the size and location of loading zones.
» Convert loading zones to commercial loading zones to restrict stopping to valid permit vehicles only.
» Combine commercial loading zones and on-street metered parking by adjusting permitted stopping times.
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Loading Zones
Issues
Opportunities
Loading ZonesCommercial DR
For more information, visit vancouver.ca/commercial-complete-streetDecember 2016
Overview
“Passenger Zone” means the area or space, defined by signage, on a roadway established for the exclusive use of vehicles during the loading or unloading of passengers.
Passenger Zones
Passenger zones:
• Passenger zones are located in front of areas where large groups of people are being dropped off or picked up, including hotels, theatres, night clubs, and community halls.
• Passenger zones can be used to:
» Load or unload passengers for up to 3 minutes
• Stopping in passenger zones for anything other than loading or unloading people is illegal.
• Passenger zone signs without times or days are in effect 24 hours a day, including holidays.
• A commercial vehicle may stop in a passenger zone, before 12:00 noon on any day, for no more than 30 minutes, while loading or unloading materials.
Exceptions: Motorists displaying a valid permit for people with disabilities a—SPARC placard—can park in loading zones and passenger zones for up to 30 minutes while loading and unloading passengers.
» Review locations of passenger zones in coordination with a review of commercial loading zones.
» Combine passenger zone with commercial zone or on-street metered parking.
Issues
» There are 3 passenger zones along Commercial Drive.
» There is a desire for more passenger loading zones adjacent to medical or professional service offices.
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Opportunities
Issues
Passenger ZonesCommercial DR
For more information, visit vancouver.ca/commercial-complete-streetDecember 2016
Overview
Any lane that is parallel to or behind a commercial property is classified as a commercial lane.
Blocking traffic, driveways, garage doors, waste containers, and fire escapes in lanes is prohibited.
Opportunities
» Monitor the lanes to understand the loading and access issues.
» Work with property owners and tenants, through the Commercial Drive Business Society, to improve signage and wayfinding to improve lane access.
Issues
» Discontinuous lanes mean not all businesses have access to a lane.
» There are competing uses in the lanes.
» The length and size of lanes vary, constraining access.
» Some businesses feel that lanes function poorly for loading.
Lanes
When stopping or parking in a lane, leave at least:
• 3 m clearance in lanes to allow traffic to continue to flow
• 1.5 m on either side of, and 5.5 m directly in front of private driveways, roads, garage entrances.
Refer to By-law 2849. 19.1 or vancouver.ca/street-transportation for full lane regulations.
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LanesCommercial DR
For more information, visit vancouver.ca/commercial-complete-streetDecember 2016
Total responses = 99
Total responses = 98 Total responses = 98
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1. Please choose the one category below that best describes your business:
OtherRecreation& Entertainment
Financial Services
Personal Services
Professional Services
Retail Food
Restaurant - Fast Food
CafeRestaurant - Full Service
Large Store
Furniture/Home Furnishings/Decor
Clothing &Accessories
SpecialtyRetail
22
7
55147
4
17
6
32
8
9
2. At your business, how are your commercial supplies or
goods delivered or picked up? 3. Do you have a dedicated loading zone available off-
street?
Other
Bike/Cargo bike
Car/Van
Light truck
Large vehicle
Large vehicle
Light truck
Car/Van
Bike/Cargo bike
Other
61%
56%
55%
5% 3%
6155 55
5 3 No
Yes
87%
13%
4. What types of loading zones does your business have available to use?0 5 10 15 20 25 30 35 40
Other
Commercial loading in the lane
Commercial loading zone on the next block
Commercial loading zone on the street on my block
38
14
29
24
Commercial loading zone on the street on my block
Commercial loading zone on the next block
Commercial loading in the lane
Other
Other:
• No commercial loading available
• Metered parking in front of business
• Bus stop in front of business
• Parking lot
• N/A
5. When vehicles are delivering or picking up supplies or goods from your business, what type of parking do they use most often?
Other:
• Illegal stopping in lane / double parking
• Semi truck fills up the alley
• In front of 24hr “no stopping zone”
• Metered parking in front of business
• Bus stop in front of business
0
10
Other
Side street
Private parking & loading spaces
Metered parking spaces
Commercial loading zone in the lane
Commercial loading zone on the next block
Commercial loading zone on the street on my block
38%
11%
19%
58%
14%
29%
16%
Commercial loading zone on the street on my block
Commercial loading zone on the next block
Commercial loading in the lane
Metered parking spaces
Private parking & loading spaces
Side street
Other
34
10
18
54
13
27
15
Business and Goods Movement Survey SummaryCompleted online from September 6 - 30, 2016.
Other:
• Tattoo and body piercing
• Cannabis dispensary and wellness
centre
• Business Improvement Area - offices
• Retail musical instrument store
• Auto Shop / motorcycle sales service ,
parts and riding gear
• Liquor store/ wine boutique
• Importer and distributor
• Storage
Total responses = 92
Total responses = 92
Business & Goods Movement Survey Results
Commercial DR
For more information, visit vancouver.ca/commercial-complete-streetDecember 2016
T:\13-1400-30\Commercial Drive (0000090)\13 - Communications\5 - Business Goods Movement Survey\Drop-In Business Event\ENG - TPL - Commercial Drive - Phase 1 - Business Drop-In Event Presentation Boards_ Nov 9.indd
Total responses = 92 Total responses = 92
Total responses = 91 Total responses = 91
Total responses = 91 Total responses = 91
Total responses = 78
Business & Goods Movement Survey Results
6. In a typical week, how often are commercial supplies or goods delivered or picked up from your business?
7. What time of day are commercial supplies or goods most frequently delivered or picked up from your business?
05
10152025303540
Other
More than 15 times/week
6-10 times/week
1-5 times/week
Less than once a week
0.0
0.2
0.4
0.6
0.8
1.0
Less than once a week
1-5 times/week
6-10 times/week
More than 15 times/week
5
36
2226
Other (n/a, everyday open)
3
0
10
20
30
40
50
60
Evening 6pm-10pm
Afternoon2pm-6pm
Midday 10am-2pm
Morning 6am-10am
5%Morning 6am-10am
Midday 10am-2pm
Afternoon2pm-6pm
Evening 6pm-10pm
34
74
64
15
8. Generally, how long does it take to have supplies or goods delivered and picked up from your business?
9. How often are the loading zones used by your business occupied by other users or customers?
0
10
20
30
40
50
60
More than 30 min
10-30 min
Less than 10 min
37%
Less than 10 min
10-30 min
More than 30 min
27
50
14
0
10
20
30
40
50
60
I don't know/unsure
NeverRarely 1-2 times/week
Sometimes 3-4 times/week
Frequently more than 5 times/week
Frequently more than 5 times/week
I don't know/unsure
NeverRarely 1-2 times/week
Sometimes 3-4 times/week
11%
19%
14%
56
17 152 1
10. Do you have dedicated customer parking spots available off-street?
11. Do you have dedicated employee parking spots available off-street?
No
Yes
NoYes
83%
17%
71%29%
No
Yes
NoYes
83%
17%
71%29%
12. If your business has direct access to a laneway, what statement best describes the function of the lane?
0 10 20 30 40 50
Lane functions poorly and does not support my business
Lane functions moderately well and supports my business sometimes
Lane functions well and supports my business
My business is adjacent to a lane, but I do not need/ require use of the lane
Lane functions poorly and does not supportmy business
Lane functions moderately well and supports my business sometimes
Lane functions well and supports my business
My business is adjacent to a lane, but I do not need/ require use of the lane
49
12
11
56
Commercial DR
For more information, visit vancouver.ca/commercial-complete-streetDecember 2016
T:\13-1400-30\Commercial Drive (0000090)\13 - Communications\5 - Business Goods Movement Survey\Drop-In Business Event\ENG - TPL - Commercial Drive - Phase 1 - Business Drop-In Event Presentation Boards_ Nov 9.indd
Total responses = 86
Business & Goods Movement Survey Results
13. Are there other aspects of your current commercial loading that work well for your business?
Commercial loading interfers with patient/customer access
On-street parking / bus lane work well/fine
No lane accessNo loading zone access
Need more parking
N/A
If loading zone occupied, metered spaces available
Loading zone works well/fine
No / Not really 44
185
4
5
5
2
2
1
14. Are there aspects of your current commercial loading that could be improved for your business?
Need a loading zone on the block/side street/area
Need more parking
N/A
Improve lane access (i.e. enforcement, more space)
Loading zone available works well
Loading zone available but over used
I'm not sure/ I don't know
Larger no stopping zone / larger loading zones
Everything/ Yes
Need loading but would take way customer parking
Keep as-is
Using metered parking works well
Need patient/passenger loading
Other 13
8
7
6
5
5
5
3
2
2
2
1
1
No 18
Loading zone available works well
No
Keep as-is2
1 Using metered parking works well
Works well
13 Need a loading zone on the block/side street/area
8 Need more parking
No18
1 Need patient/passenger loading
Needs work
5
Not working
15. Do you have other comments you would like to add? Total responses = 84
• “We would be willing to lose a metered parking spot in exchange for a loading spot on the street, as there is no back lane, and nowhere for delivery vehicles to park. Many of our delivery drivers get parking tickets while trying to deliver to us.”
• “We already have extremely limited parking available... A commercial loading zone that further limits available customer parking will be detrimental.”
• “As a business owner, I should be granted a parking permit and leave my space open for a visitor shopping in the neighbourhood. I sense that a lot of spaces are taken by staff and owners without parking.”
• “It’s not so much commercial loading that affects us but ‘human loading and unloading’ we have a lot of people in wheelchairs and with walkers and there is often no space for their caregivers to park either on Commercial Drive or 14th.”
• “Our recycling and garbage removal trucks often cannot access the alley due to high traffic, resulting in ‘blocked access’ charges for us and there is not much we can do except hope for more available free parking spaces so people wont have to block our space to try to get free parking. We cannot monitor and control who is blocking the laneway 24/7.”
• “My business would not exist on the street without parking.”
• “We receive deliveries from multiple suppliers throughout the week (M-F) that are critical to the efficiency of our business and ultimately to our customer. It can already be a challenge to receive deliveries effectively and for customers to find parking easily on The Drive close to our location. We hope that access for our deliveries and customers not be impacted negatively by any development or redesign of the street including bike lanes that are already within easy access and close proximity.”We need as much customer parking and commercial loading zones as possible to function efficiently.
• “Receiving our goods is always very difficult and we are subject to many delays because of other delivery trucks, customers trying to find parking and pedestrians.”
• “There is no ‘loading/unloading’ availability or lane behind our building. If our Commercial Loading zone was taken from us it would be devastating to our business and ability to operate.”
• “Not enough street parking availability.”
• “There is nowhere near enough customer parking as it is. There are all kinds of customers who come from outside the area who will NOT bike to Commercial Dr. There are local residents who also depend of parking as they are buying goods that cannot be transported on a bike.”
Total responses = 84
Commercial DR