COMMUTER RAIL SYSTEM

RIDERSHIP TRENDS

May 2011

Prepared by the Division of Strategic Capital Planning/Grants Development July 2011

COMMUTER RAIL RIDERSHIP TRENDS May 2011

I. OVERVIEW Reported system ridership (including free senior and Circuit Permit trips) in May 2011 increased 2.5% compared to the same time period in 2010. May 2011 had one additional weekday, one less Saturday, and an equal number of Sundays when compared to May 2010. After adjusting for calendar differences, system ridership increased 1.1% when compared to May 2010. Year-to-date ridership was 0.4% higher than the same time period in 2010.

May2009 2010 2011 09vs11 10vs11

Reported 6,398 6,356 6,472 1.2% 1.8%Free Trips 284 324 373 31.2% 15.1%Total (Reported & Free) 6,682 6,680 6,845 2.4% 2.5%

Free Trips & Calendar-Adjusted 6,817 6,811 6,886 1.0% 1.1%March-May (Last 3 months) 20,263 20,164 20,380 0.6% 1.1%January-May (Year-to-Date) 33,645 33,015 33,153 -1.5% 0.4%Last 12 Months 85,445 81,655 81,507 -4.6% -0.2%P:\RIDE\Rprt_xls\[SYSTRIDE.xls]tables formatted 4 text

System RidershipPercent Change(in 000s)

Figure 1 (below) presents system ridership adjusted for calendar differences by month since 2001. The twelve-month rolling average is included to display the underlying trend in passenger use.

Figure 1: Calendar-Adjusted System Ridership(in thousands)

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Calendar-Adjusted 12-Month Rolling Average

Table 1 and Figure 2 (pg. 2) present calendar-adjusted monthly ridership totals for the Metra system.

2008 2009 2010 2011 08 vs. 09 09 vs. 10 10 vs. 11January 7,711 6,848 6,649 6,586 -11.2% -2.9% -0.9%

February 6,293 6,602 6,366 6,344 4.9% -3.6% -0.3%March 6,639 6,848 6,676 6,739 3.2% -2.5% 0.9%April 7,007 6,682 6,667 6,741 -4.6% -0.2% 1.1%May 7,252 6,817 6,811 6,886 -6.0% -0.1% 1.1%June 7,633 7,134 7,182 -6.5% 0.7%July 7,992 7,222 7,143 -9.6% -1.1%

August 7,577 7,154 7,143 -5.6% -0.1%September 7,374 6,846 6,795 -7.2% -0.8%

October 7,528 6,999 7,050 -7.0% 0.7%November 6,987 6,765 6,737 -3.2% -0.4%December 6,684 6,337 6,174 -5.2% -2.6%

Annual Total 86,677 82,254 81,393 33,296 -5.1% -1.0% --

Table 1Metra System Passenger Trips by Month

(Adjusted for free trips & calendar differences)

Note: On February 1, 2008, Metra raised fares 10 percent. Due to the fact that Ten-Ride tickets are good for a yearfrom date of purchase, in January 2008, many riders purchased multiple Ten-Ride tickets (stockpiled the tickets) inorder to defer the fare increase until their pre-purchased tickets were depleted. Rides on Ten-Ride tickets areapplied to the month that the ticket was purchased, which creates a marked increase in the month before the fareincrease occurs (January 2008), followed by a sharp decline in the following 2-3 months (February - May 2008).

Passenger Trips (in 000's) Year-to-Year Percent Change

Figure 2: System Ridership Adjusted for free trips & calendar differences

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II. RIDERSHIP INFLUENCES Many different factors influence day-to-day and year-to-year ridership trends. Some factors are within Metra’s control, such as service improvements, new stations, and marketing promotions. However, many more factors (such as weather, gas prices and the economy) that are outside of Metra’s direct control can influence ridership in a positive or negative manner. The following pages detail some of the factors believed to have influenced recent changes in year-to-year Metra ridership levels. Calendar Differences – As shown on the table (below), May 2011 had one additional weekday, one less Saturday, and an equal number of Sundays when compared to May 2010.

Weekday Saturday Sunday/Holiday All Days2010 2011 Diff 2010 2011 Diff 2010 2011 Diff 2010 2011 Diff

Jan 20 21 1 5 4 -1 6 6 0 31 31 0Feb 20 19 -1 4 4 0 4 5 1 28 28 0Mar 23 23 0 4 4 0 4 4 0 31 31 0Apr 22 21 -1 4 5 1 4 4 0 30 30 0May 20 21 1 5 4 -1 6 6 0 31 31 0

YEAR-TO-DATE 105 105 0 22 21 -1 24 25 1 151 151 0

Line Upgrades/Extensions and Service Enhancements

North Central Service – On February 1, 2010, two station stops (Libertyville and Lake Forest on the MD-N Line) were added to the last NCS inbound run which operates express via the MD-N Line from Grayslake to Union Station. In addition, a stop at Western Avenue was added to a midday outbound train. Service improvements provide an early afternoon outbound train for passengers utilizing the Western Avenue bus connections and increases service to the Libertyville and Lake Forest Stations. Milwaukee District North – On February 1, 2010, two station stops (Libertyville and Lake Forest on the MD-N Line) were added to the last NCS inbound run which operates express via the MD-N Line from Grayslake to Union Station. In addition, one p.m. peak inbound train and four weekend trains (two outbound/two inbound) received minor schedule adjustments. One inbound and one outbound train on both Saturday and Sunday make flag stops at Grayland when the Cubs are playing at home. Service improvements increased the schedule accuracy, added service to two stations and increased service to the Grayland Station for Chicago Cubs home games. BNSF - Major construction to accommodate the Belmont Road Grade Separation project near the Belmont Station in Downers Grove started in July 2010 and requires the BNSF Line to be reduced from three tracks to two tracks near the Belmont Station. On July 12, 2010 the train schedule was adjusted because some express trains would no longer be able to pass local trains in the area, since the third passing track will be unavailable. Additional weekday schedule changes were made to make run times more accurately reflect actual operating conditions, resulting in more reliable service.

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In addition to the weekday changes, several outbound weekend trains now departed 10 minutes later than the previous schedule, which created a more consistent schedule.

Union Pacific North - From August 22 to October 2, 2010, a substantially revised schedule was operated on the UP-N Line. This schedule was introduced to accommodate the upcoming bridge-replacement project between the Rogers Park and Clybourn Stations. The new schedule had the same number of trains in both directions, but virtually all trains in the peak periods, and many in off-peak periods and weekends, offered altered arrival and departure times from both terminals and intermediate stations. In addition, the station-stop patterns of many of the trains were changed, which in particular affected riders going to and from intermediate stations. A decision was made to re-evaluate the bridge project, and the line reverted to its original schedule on October 3, 2010. Metra will resume work in Summer 2011 on the major project to replace 22 aging bridges along the Union Pacific North Line on the north side of Chicago, as well as to build a completely new Ravenswood Station. Unlike last summer, when Metra tried to operate inbound and outbound UP North trains on a single track in the construction zone, the new plan calls for maintaining the existing two-track operation. Thus, the current UP North schedule will not be changed.

Rock Island District -- On April 3, 2011, Metra opened a new station on the Rock Island District Line at 35th Street just east of the Dan Ryan Expressway, serving the Bronzeville neighborhood, Illinois Institute of Technology (IIT), and U.S. Cellular Field. The new 35th St. / “Lou” Jones Station also provides convenient connections with the CTA Red and Green Lines. The opening of the new station required a new timetable, so the opportunity was taken to make some adjustments to the train schedule to better reflect actual operating conditions, resulting in more reliable service. Ten inbound and 20 outbound trains received schedule adjustments of one to five minutes to arrival or departure times at LaSalle Street, while two train times were altered by 10 and 13 minutes. One additional inbound PM reverse-peak train from Blue Island was added to the schedule to allow another train from Joliet to run express from Blue Island and arrive 16 minutes earlier than previously scheduled. Metra also has increased service on game days to accommodate White Sox fans. For weekday afternoon games, an extra outbound train leaves LaSalle Street Station after the final out. For weekday evening games, Train 531 (departing LaSalle St. at 11:15 p.m.) has more cars, and an extra outbound all-stop train operates about 30 minutes after the last out. For weekend games, an inbound extra train arrives at the station about an hour before the first pitch, and an outbound extra operates about 30 minutes after the final out.

Roadway Construction Projects

Congress Parkway Bridge Reconstruction Project – In April 2010, the Illinois Department of Transportation began the reconstruction of the Congress Parkway Bridge over the Chicago River. The eastbound section of the bridge was rehabilitated between April 2010 and October 2010, and the westbound section of the bridge will be rehabilitated between April 2011 and October 2011. The following ramps have

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also been closed as of April 2010 as part of the project: southbound Wacker to westbound Congress, northbound Franklin Street to westbound Congress, the eastbound Kennedy Expressway to eastbound Congress, and the northbound Dan Ryan Expressway to eastbound Congress. Wacker Drive Reconstruction Project – In April 2010, the Chicago Department of Transportation began the reconstruction of the upper and lower levels of Wacker Drive between Randolph Street and Congress Parkway. During this project, Lower Wacker will be reduced to one lane in each direction and the Congress Parkway-Wacker Drive ramp will be closed between April 2010 and December 2012. In addition, viaduct reconstruction of Upper Wacker Drive will begin in January 2011 at Randolph Street and will head south, resulting in intersection and block closings through the end of 2012. Congress Parkway Improvement Project – In summer 2010, the Chicago Department of Transportation began their project to upgrade and improve Congress Parkway from Michigan Avenue to Wells Street with a number of streetscaping, pedestrian, and bicycle access improvements. Congress Parkway has been reduced to three lanes inbound (eastbound) and two lanes outbound (westbound) for most of the project with temporary, off-peak eastbound lane closures reducing the inbound side to two lanes. The project will be completed in 2012.

McCormick Place – During May, Metra worked with the National Restaurant Association (NRA) to provide Metra Electric service during NRA’s annual trade show at McCormick Place, resulting in 8,686 Zone-A passenger rides and revenues of $18,895.38 during their four-day event (May 21-24). Held in the North & South Buildings of the McCormick Place convention complex, the Restaurant Show exhibits were just steps from Metra’s McCormick Place Station. Events held in the Lakeside and West Buildings are not as convenient to Metra, but may generate slight ridership, such as the Candy Show held in the West Building (May 25-26). Downtown Activities – Spring brings a more active downtown scene with major events. Major city attractions included the Greek Parade along Halsted Street (May 1), the Polish Parade (May 7), and the Memorial Day Parade (May 28), both along Columbus Drive in Grant Park. Other major city attractions included the annual beach openings on Memorial Day weekend, with record attendance on Monday, May 30, necessitating early beach closures by the City. This Memorial Day beach surge may have contributed to ridership gains throughout Metra’s system. Throughout the month, fundraising walks/runs were held at the Lakefront, Grant Park and Soldier Field, with the most notable being the Y-Me Race in Grant Park (May 8) and the Fleet Feet 10K Race (May 28) for multiple charities staged at Soldier Field. Just beyond the immediate Central Business District, Metra’s 35th Street/“Lou” Jones Station provided excellent access to U.S. Cellular Field for Sox fans on home game days: May 1-4 and 16-22. Weekend tickets were valid for the Memorial Day holiday on May 28-30. Gas Prices - As shown on the table and graph (page 6), gas prices for May 2011 were $1.29 higher than the same period a year ago and $0.50 higher than the average price in May 2008 (the previous record gas price for May). The average retail price for a gallon of gasoline in May 2011 ($4.50) increased $0.30 compared to April 2011 ($4.20).

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Month 2007 2008 2009 2010 2011Jan $2.29 $3.27 $2.02 $2.96 $3.37Feb $2.36 $3.15 $2.02 $2.83 $3.42Mar $2.60 $3.37 $2.10 $2.93 $3.78Apr $3.05 $3.55 $2.21 $3.16 $4.20May $3.50 $4.00 $2.60 $3.21 $4.50Jun $3.59 $4.25 $2.98 $3.00 $4.28Jul $3.47 $4.34 $2.76 $2.95

Aug $3.11 $4.10 $2.82 $3.03Sep $3.26 $3.99 $2.74 $3.11Oct $2.95 $3.60 $2.63 $3.06Nov $3.24 $2.52 $2.62 $3.16Dec $3.15 $1.74 $2.56 $3.20Avg $3.05 $3.49 $2.51 $3.05 $3.93

Cook County Average Gas Prices

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Reported Rolling 12-Month Avg

Economy – As shown on the table and graph (below), the number of persons employed in the six-county area for the month of May 2011 decreased (-0.3%) over last year.

Regional Employment Trends

Month 2007 2008 2009 2010 2011 09 vs. 10 10 vs. 11Jan 4,138 4,149 3,925 3,784 3,853 -3.6% 1.8%Feb 4,126 4,161 3,891 3,806 3,862 -2.2% 1.5%Mar 4,135 4,168 3,878 3,833 3,887 -1.2% 1.4%Apr 4,126 4,180 3,887 3,876 3,889 -0.3% 0.3%May 4,129 4,157 3,894 3,879 3,868 -0.4% -0.3%Jun 4,197 4,168 3,934 3,886 -1.2%Jul 4,228 4,141 3,951 3,903 -1.2%

Aug 4,179 4,090 3,902 3,889 -0.3%Sep 4,169 4,072 3,860 3,905 1.2%Oct 4,165 4,014 3,862 3,907 1.2%Nov 4,213 4,029 3,882 3,946 1.6%Dec 4,194 4,000 3,835 3,938 2.7%

annual avg 4,167 4,111 3,892 3,874 3,872 -0.3% 0.9%

3,6003,7003,8003,9004,0004,1004,2004,300

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Source: Illinois Dept. Of Employment Security

Office Occupancy - The graph (below) provides occupancy rates for downtown Chicago and suburban locations. In the First Quarter of 2011, downtown Chicago posted an 83.4% office occupancy rate, which is slightly higher than last quarter (83.0%). The suburbs posted a 76.7% office occupancy rate, which is the same as last quarter (76.7%).

Quarterly Office Occupancy

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Downtown Chicago SuburbanCB Richard Ellis

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III. RIDERSHIP Table 2 (pg. 11) presents reported rail line ridership for three time periods (month, year-to-date, and last 12 months) for the last two years based on reported ticket sales. The table also shows the total reported ridership plus the free trips (senior and Circuit Permit) provided. Examining May ridership by line, the lines serving the South region are up by 3.0% from last year, the West region is up 2.7%, and the North region is up by 2.5%. A system summary of ridership by fare zone for May 2011 and the March 2011 – May 2011 period is provided on Table 3 (pg. 12). Figure 3 and Table 4 (pg. 13) provide data on average passenger trip length. Passenger load counts taken by conductors are useful in monitoring changes in ridership by time-of-day. Load counts are taken before the first stop on outbound trains and after the last stop before entering the downtown on inbound trains. Table 5 presents average daily conductor load counts by service period for March 2011 – May 2011 (pg. 14). Table 6 presents capacity utilization by service period for March 2011 – May 2011 (pg. 14).

Seniors Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law, through an amendatory veto process, free trips on fixed routes for seniors aged 65 and older living in the RTA’s service region. Free trips began on March 17, 2008. Senior citizens meeting these criteria are eligible for free trips on Metra. Metra riders show their RTA-issued Senior Reduced Fare Card to the conductors to receive their free trip. Conductors record the senior load count on each train. The table (below) presents the average daily conductor load counts for senior trips by service period as well as the total number of free senior trips recorded for the month. The graph following shows the total number of seniors riding free by month between 2008 and 2011. It is important to note that Governor Quinn signed legislation on February 14, 2011 limiting senior free rides on CTA, Metra, and Pace to only low-income seniors, age 65 or older. Metra will be coordinating with RTA, CTA, and Pace on incorporating these program changes. At this time, the new changes to the program are scheduled to take effect on September 1, 2011.

Seniors Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2010 Avg Wkday 12,660 12,111 12,808 12,491 12,486 12,597 12,454 12,124 12,073 12,812 11,960 11,682

Avg Sat 2,798 3,135 3,323 3,323 3,946 3,875 3,950 4,085 3,500 3,659 3,532 3,717Avg Sun/Hol 1,509 1,824 1,905 2,144 2,420 2,444 2,496 2,746 2,328 2,115 1,978 2,016Typical week 67,607 65,514 69,269 67,922 68,795 69,302 68,716 67,453 66,195 69,834 65,312 64,140

Total Reported 276,242 262,057 315,501 296,670 283,963 302,401 293,765 296,806 279,183 297,923 275,185 289,9042011 Avg Wkday 12,263 12,298 12,830 13,047 13,822 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Avg Sat 2,918 3,274 3,435 3,617 3,514 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Avg Sun/Hol 1,795 1,769 2,166 2,289 2,258 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Typical week 66,028 66,535 69,752 71,140 74,882 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Total Reported 279,964 255,609 317,496 301,226 317,868 0 0 0 0 0 0 0Does not include South Shore. P:\RIDE\Seni orsRi dingFree\[SeniorsTbl s_NoLinks.xls]Seni ors Curren t_ToD&DoW

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System Seniors Riding Free by Month, 2008-2011

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People with Disabilities Ride Free Program – Illinois lawmakers approved and Governor Blagojevich signed into law Senate Bill 1920 in September 2008. This Bill allows free trips on fixed-route transit to riders issued a “Circuit Permit” as part of the new People with Disabilities Ride Free Program. The legislation requires free trips on fixed-route and regularly scheduled transit in the RTA’s service region be made available to any Illinois resident who has been enrolled as a person with a disability in the Illinois Circuit Breaker program. The People with Disabilities Ride Free Program officially began on October 24, 2008. Metra riders show their RTA-issued “Circuit Permit” to the conductors to receive their free trip. Conductors record the “Circuit Permit” load on each train. The table (below) presents the average daily conductor load counts for “Circuit Permit” trips by service period as well as the total number of “Circuit Permit” trips recorded for the month. The graph following shows the total number of “Circuit Permit” trips by month between 2008 and 2011.

Circuit-Breaker-Permit Holders Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2010 Avg Wkday 1,089 1,182 1,170 1,544 1,644 1,827 1,963 1,972 1,971 2,096 1,902 1,623

Avg Sat 425 536 637 661 809 816 859 932 960 1,010 908 782Avg Sun/Hol 287 324 359 411 462 555 586 551 621 573 503 398Typical week 6,155 6,772 6,845 8,789 9,492 10,509 11,260 11,342 11,436 12,062 10,920 9,293

Total Reported 25,617 27,086 30,888 38,244 39,701 45,689 48,446 49,861 48,334 51,927 46,085 41,6542011 Avg Wkday 1,648 1,735 2,050 2,035 2,251 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Avg Sat 761 838 852 1,074 968 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Avg Sun/Hol 408 425 543 620 611 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Typical week 9,411 9,938 11,648 11,871 12,833 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Total Reported 40,109 38,444 52,742 50,594 54,803 0 0 0 0 0 0 0Does not include South Shore. P:\RIDE\Ci rc PermsRidingFree\[CircPermsTbl s_NoLinks.xls]CircPermsCurren t_ToD&DoW

Most recent month's data from TOPS 06/27/11

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System Circuit-Breaker-Permit Holders Riding Free by Month, 2008-2011

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2008 2009 2010 2011 Reduced-Fare Sales – In collaboration with the RTA’s Reduced-Fare Permit Program, Metra allows qualified users to ride Metra at a reduced rate. The following types of users are eligible to receive a reduced-fare permit through the RTA’s Reduced-Fare Permit Program and hence Metra is eligible for reimbursement of the lost revenue by IDOT.

• All senior citizens who are within three weeks of their 65th birthday or older (see Seniors Ride Free Program above)

• Medicare card recipients receiving Social Security benefits • People with disabilities who receive Social Security benefits • Veterans with disabilities who receive Service-connected disability benefits • People with disabilities whose doctors validate their disability • Full-time students enrolled in an accredited grade school or high school with a

valid letter of certification from their school (on school stationery) or a valid school I.D. bearing the student's name, school name and authorized signature.

The table below shows the reduced-fare rides and revenues by month that are eligible for IDOT reimbursement. Metra also offers reduced-fare tickets to children ages 7 to 11 (saves 50 percent over one-way fares) and to military personnel (may purchase one-way or ten-ride tickets at a reduced fare provided they present proper military identification indicating they are on active duty). These reduced-fare sales are not eligible for reimbursement by IDOT and thus are not included in the table below.

Month Rides RevenueJanuary 123,741 $195,453February 107,903 $167,058March 138,623 $225,994April 140,181 $242,407May 154,993 $263,306JuneJulyAugustSeptemberOctoberNovemberDecemberAnnual Total 665,441 $1,094,218

Reduced-Fare Rides & Revenue Eligible for IDOT Reimbursement

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Accessible Equipment Use - The system became fully accessible (at least one accessible car per train) in May 1998. The chart (below) presents lift usage by month since 2007.

Bike Program – On June 1, 2005, Metra implemented the Bikes on Trains program allowing three bikes in each diesel rail accessible car and two bikes per car on the Metra Electric District. Bikes are allowed on weekday off-peak trains, including reverse commute trains, and on all weekend trains. In April 2010, the program was expanded to allow five bikes in each diesel rail accessible car (two bikes per car will remain allowed on the Metra Electric District). Some blackout dates apply for special events that typically generate higher ridership, e.g., Taste of Chicago. The table (below) shows the average usage by month for the program.

Bicycles Carried

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2010 Avg Wkday 276 293 471 695 806 805 931 989 992 935 788 387

Avg Sat 148 190 266 506 707 451 678 459 653 662 481 257Avg Sun/Hol 133 158 239 434 665 377 615 495 665 597 360 135Typical week 1,659 1,811 2,859 4,412 5,403 4,851 5,948 5,898 6,280 5,933 4,778 2,328

Total Reported 7,052 7,243 12,849 19,039 23,646 21,012 26,015 26,067 26,776 25,924 20,260 10,3512011 Avg Wkday 358 335 540 657 883 ##### ##### ##### ##### ##### ##### #####

Avg Sat 210 243 347 532 655 ##### ##### ##### ##### ##### ##### #####Avg Sun/Hol 127 134 248 408 591 ##### ##### ##### ##### ##### ##### #####Typical week 2,125 2,053 3,293 4,227 5,660 ##### ##### ##### ##### ##### ##### #####

Total Reported 9,111 8,009 14,793 18,099 24,705 0 0 0 0 0 0 0Does not include South Shore. P:\RIDE\BikesCarried\[BikesCarriedTbl s_NoLinks.xls]BikesCarriedCurrent_ToD&DoW

Most recent month's data from TOPS 06/27/11

Trips Utilizing Accessible Equipment

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May 2010 vs 2011 2010 vs 20112010 2011 %Change 2010 2011 %Change

BNSF 1,308,752 1,322,339 1.0% 1,352,852 1,382,276 2.2%Electric Lines 782,617 793,955 1.4% 818,045 840,204 2.7%Heritage 56,160 58,994 5.0% 57,240 60,186 5.1%Milw-N 518,096 557,906 7.7% 548,837 591,776 7.8%Milw-W 520,143 542,784 4.4% 547,029 577,610 5.6%North Central 122,890 129,900 5.7% 128,329 135,583 5.7%Rock Island 671,964 683,713 1.7% 690,327 704,935 2.1%SouthWest 193,012 205,437 6.4% 198,511 212,566 7.1%UP-N 786,256 686,097 -12.7% 854,315 754,973 -11.6%UP-NW 779,703 862,386 10.6% 835,599 927,237 11.0%UP-W 616,398 628,616 2.0% 648,571 657,452 1.4%SYSTEM * 6,355,991 6,472,124 1.8% 6,679,655 6,844,795 2.5%

January-May 2010 vs 2011 2010 vs 20112010 2011 %Change 2010 2011 %Change

BNSF 6,397,823 6,429,825 0.5% 6,621,371 6,693,638 1.1%Electric Lines 3,934,494 3,875,182 -1.5% 4,106,576 4,068,654 -0.9%Heritage 287,660 285,036 -0.9% 293,063 290,716 -0.8%Milw-N 2,618,223 2,635,241 0.6% 2,766,337 2,790,578 0.9%Milw-W 2,528,346 2,626,113 3.9% 2,653,416 2,816,458 6.1%North Central 620,574 629,144 1.4% 646,803 657,544 1.7%Rock Island 3,414,669 3,365,677 -1.4% 3,504,249 3,463,610 -1.2%SouthWest 982,203 1,022,809 4.1% 1,010,321 1,055,287 4.5%UP-N 3,887,231 3,584,508 -7.8% 4,244,464 3,889,088 -8.4%UP-NW 3,813,045 4,001,582 4.9% 4,091,171 4,303,401 5.2%UP-W 2,934,993 2,989,471 1.9% 3,077,459 3,124,469 1.5%SYSTEM * 31,419,261 31,444,586 0.1% 33,015,230 33,153,441 0.4%

Last 12 09-10 vs 10-11 09-10 vs 10-11Months 2009-2010 2010-2011 %Change 2009-2010 2010-2011 %ChangeBNSF 15,697,866 15,740,913 0.3% 16,210,188 16,358,562 0.9%Electric Lines 9,770,825 9,518,957 -2.6% 10,178,721 9,977,157 -2.0%Heritage 696,582 679,871 -2.4% 709,100 693,137 -2.3%Milw-N 6,632,795 6,523,993 -1.6% 7,012,577 6,907,469 -1.5%Milw-W 6,306,650 6,467,980 2.6% 6,610,902 6,878,873 4.1%North Central 1,528,999 1,525,045 -0.3% 1,593,992 1,596,060 0.1%Rock Island 8,466,235 8,266,750 -2.4% 8,695,966 8,513,112 -2.1%SouthWest 2,387,965 2,419,961 1.3% 2,455,632 2,495,818 1.6%UP-N 9,695,467 9,032,816 -6.8% 10,536,422 9,764,296 -7.3%UP-NW 9,386,863 9,768,944 4.1% 10,064,130 10,498,071 4.3%UP-W 7,269,595 7,485,659 3.0% 7,587,044 7,824,352 3.1%SYSTEM * 77,839,841 77,430,888 -0.5% 81,654,673 81,506,906 -0.2%P:\RIDE\Rprt_xls\[RIDETAB.XLS]A

Table 2: Passenger Trips by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line

breakdowns than our previous systems were able to provide.

Reported Reported & Free Trips

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May 2010 vs. May 2011ZonePair Miles 2010 2011 Change % Change 2010 2011AA 0-5 20,548 20,689 141 0.7% 0.3% 0.3%AB 5-10 468,413 477,044 8,631 1.8% 7.4% 7.4%AC 10-15 808,845 822,062 13,217 1.6% 12.7% 12.7%AD 15-20 989,187 1,012,160 22,973 2.3% 15.6% 15.6%AE 20-25 1,282,049 1,329,412 47,363 3.7% 20.2% 20.5%AF 25-30 774,784 802,754 27,970 3.6% 12.2% 12.4%AG 30-35 496,885 507,352 10,467 2.1% 7.8% 7.8%AH 35-40 418,980 437,381 18,401 4.4% 6.6% 6.8%AI 40-45 135,244 143,417 8,173 6.0% 2.1% 2.2%AJ 45-50 26,768 28,979 2,211 8.3% 0.4% 0.4%AK 50-55 31,774 33,169 1,395 4.4% 0.5% 0.5%AM 60-65 8,439 9,838 1,399 16.6% 0.1% 0.2%Intermediate* 257,915 279,212 21,297 8.3% 4.1% 4.3%Conductor 333,504 340,386 6,881 2.1% 5.2% 5.3%Group 15,751 13,209 -2,542 -16.1% 0.2% 0.2%Weekend Ticket 292,590 230,965 -61,625 -21.1% 4.6% 3.6%Total 6,355,991 6,472,124 116,133 1.8% 100.0% 100.0%

Last Three MonthsZonePair Miles 2010 2011 Change % Change 2010 2011AA 0-5 63,512 64,109 597 0.9% 0.3% 0.3%AB 5-10 1,455,110 1,437,407 -17,703 -1.2% 7.6% 7.5%AC 10-15 2,463,457 2,466,210 2,753 0.1% 12.9% 12.8%AD 15-20 3,000,558 3,035,228 34,670 1.2% 15.7% 15.7%AE 20-25 3,918,499 3,995,404 76,905 2.0% 20.5% 20.7%AF 25-30 2,377,097 2,424,282 47,185 2.0% 12.4% 12.6%AG 30-35 1,518,057 1,526,215 8,158 0.5% 7.9% 7.9%AH 35-40 1,293,820 1,315,915 22,095 1.7% 6.8% 6.8%AI 40-45 424,954 439,616 14,662 3.5% 2.2% 2.3%AJ 45-50 82,943 84,060 1,117 1.3% 0.4% 0.4%AK 50-55 99,431 100,138 707 0.7% 0.5% 0.5%AM 60-65 27,762 29,779 2,017 7.3% 0.1% 0.2%Intermediate* 795,463 813,961 18,498 2.3% 4.2% 4.2%Conductor 962,029 956,895 -5,135 -0.5% 5.0% 5.0%Group 26,131 23,320 -2,811 -10.8% 0.1% 0.1%Weekend Ticket 688,573 610,453 -78,120 -11.3% 3.6% 3.2%Total 19,159,211 19,285,660 126,450 0.7% 100.0% 100.0%*Trips that do not begin or end in Fare Zone A. Note: Free trips are not included.

Table 3System Ridership by Fare Zone

Percent Share

Percent Share

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Table 4Passenger Miles & Average Trip Length by Rail Line

January-May

Line Passenger Miles (in 000's) % Chng Average Trip Length2010 2011 Change % Chng in Trips 2010 2011 % Chng

BNSF 151,494 153,294 1,799 1.2% 0.5% 23.68 23.84 0.7% Electric Lines 75,894 75,435 -459 -0.6% -1.5% 19.29 19.47 0.9% Heritage 8,222 8,077 -144 -1.8% -0.9% 28.58 28.34 -0.8% Milw-North 62,475 60,219 -2,255 -3.6% 0.6% 23.86 22.85 -4.2% Milw-West 62,790 63,723 933 1.5% 3.9% 24.83 24.27 -2.3% North Central 19,698 20,126 428 2.2% 1.4% 31.74 31.99 0.8% Rock Island 73,358 71,419 -1,939 -2.6% -1.4% 21.48 21.22 -1.2% SouthWest 18,770 19,375 604 3.2% 4.1% 19.11 18.94 -0.9% UP-North 77,407 67,385 -10,022 -12.9% -7.8% 19.91 18.80 -5.6% UP-NW 97,634 101,821 4,187 4.3% 4.9% 25.61 25.45 -0.6% UP-West 63,849 65,563 1,714 2.7% 1.9% 21.75 21.93 0.8%

System* 711,592 706,438 -5,154 -0.7% 0.1% 22.65 22.47 -0.8%*Does not include free trips. P:\RIDE\Rprt_xls\[TripDistance.xls]A

Figure 3

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Trip Distance(Rolling 3-Month Averages)

21.2

21.4

21.6

21.8

22.0

22.2

22.4

22.6

22.8

23.0

23.2

23.4

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Mile

s

*Does not include free trips

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Table 5

Passenger Loads % Change Share of Total*Service Period 2009 2010 2011 09 vs 11 10 vs 11 09 10 11

Average Weekday

Peak Period/Peak Direction 234,300 227,000 227,900 -2.7% 0.4% 76% 76% 76%Peak Period/Reverse Direction 21,300 20,800 20,500 -3.8% -1.4% 7% 7% 7%Midday 34,400 34,000 34,200 -0.6% 0.6% 11% 11% 11%Evening 18,800 17,400 18,400 -2.1% 5.7% 6% 6% 6%Total Weekday 308,800 299,200 301,000 -2.5% 0.6% 100% 100% 100%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Dir 1,171,500 1,135,000 1,139,500 -2.7% 0.4% 71% 71% 71%Weekday Off-Peak 372,500 361,000 365,500 -1.9% 1.2% 23% 23% 23%Saturday 66,400 64,600 63,500 -4.4% -1.7% 4% 4% 4%Sunday 43,500 40,600 39,700 -8.7% -2.2% 3% 3% 2%

Total Week 1,653,900 1,601,200 1,608,200 -2.8% 0.4% 100% 100% 100%

Total Off-Peak 482,400 466,200 468,700 -2.8% 0.5% 29% 29% 29%*Percentages may not add up to 100 due to rounding.

% Capacity Utilization % ChangeService Period 2009 2010 2011 09 vs 11 10 vs 11

Average Weekday

Peak Period/Peak Direction 74.2% 72.7% 73.0% -1.2% 0.4%Peak Period/Reverse Direction 36.9% 36.3% 35.4% -1.5% -0.9%Midday 47.1% 45.8% 46.9% -0.2% 1.1%Evening 33.6% 30.6% 31.6% -2.0% 1.0%Total Weekday 61.5% 59.7% 60.0% -1.4% 0.3%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Direction 74.2% 72.7% 73.0% -1.2% 0.4%Weekday Off-Peak 39.9% 38.3% 38.7% -1.2% 0.3%Saturday 38.3% 38.2% 37.1% -1.2% -1.1%Sunday 43.9% 43.8% 42.0% -1.9% -1.8%

Total Week 59.4% 57.9% 58.0% -1.4% 0.1%

Total Off-Peak 40.0% 38.7% 38.7% -1.3% 0.0%

March - April - May

System Passenger Loads by Service PeriodMarch - April - May

Table 6

System Capacity Utilization by Service Period

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IV. TICKET SALES Table 7 (pg. 18) provides a breakdown by rail line of May sales by ticket type for 2010 and 2011. Estimated ridership and revenue data are shown on Table 8 (pg. 19) according to ticket type for March 2011 – May 2011. Table 9 (pg. 19) breaks down the March 2011 – May 2011 ticket sales by method of purchase, which includes station (agents and vending machines), Ticket-by-Mail, Ticket-by-Internet, conductor sales on-train, and Commuter Benefit. The Commuter Benefit Program includes tickets distributed through the workplace by private concerns, including WageWorks. Table 9 also includes the percent change from the same period a year ago.

Fare Adjustments – On February 1, 2010, Metra’s new fare structure became effective. The new fare structure included adjustments in one-way fares and on-board ticket purchases and the first change in the cost of weekend passes since the program began in 1991. One-way fares increased about six percent, an average of about 30 cents a ticket. The new one-way fare structure was intended to encourage customers to use ten-ride tickets and monthly passes, which already offered a discount over the one-way fares. In order to simplify on-board fare collection, the increases were rounded to the nearest quarter ($.25), a practice common with other commuter rail operations in the United States. To encourage riders to buy tickets at stations with ticket agents and over the Internet, the penalty for on-board purchases was increased to $3 from $2. Weekend fares were also increased to $7 from $5. This was the first increase in the existence of the weekend fare program, which started in May 1991. Given the fare adjustments to several ticket types, it is difficult to assess the impact of the fare adjustment on one particular fare type. Instead, we must look at the impact of the fare adjustments as one complete package. Based on our analysis, it appears that riders are choosing to purchase one-way and ten-ride tickets for weekend travel more frequently. Since the fare adjustment, trips between a greater number of fare-zone pairs are less expensive for riders using one-way or ten-ride tickets than weekend tickets. As weekend ticket sales fell at a far greater rate than observed weekend passenger loads, it is clear that many weekend riders have switched from weekend tickets to one-way and ten-ride tickets. There are a number of factors that could have impacted weekend ticket sales in 2010:

• Weekend workers could have shifted from weekend tickets to ten-rides because they may be less expensive.

• Recreational rides likely decreased because people have less money to spend on shopping or other types of activities.

• People who vacationed “at home” in 2010, instead of out-of-region travel, likely made more Metra trips in 2010. However, overall recreational rides decreased.

• Museum attendance was down three percent at Chicago’s 14 major museums and zoos. In fact, three percent probably understates the weekend loss, because attendance rose on free days (usually not weekend) and by school groups.

• A number of special events were cancelled or scaled back in 2010 (e.g. Independence Eve Fireworks on July 3rd and Venetian Night were both cancelled), which contributed to a loss in weekend ridership.

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Despite the 1.7% decrease in paid ridership in 2010 compared to 2009, systemwide revenue was up 1.4% due to the fare adjustments, and the average fare paid increased 3.4% between 2009 and 2010. Credit Card Sales – On September 9, 2009, Metra launched its new website that offered new features and enhancements to bring added convenience to customers. Monthly and ten-ride tickets can be purchased on Metra’s website with a credit card, and the tickets are mailed to the customers’ homes within three business days. Monthly tickets need to be ordered by the 24th of each month in order to guarantee delivery by the 1st of the next month. Up to two monthly tickets and three ten-ride tickets can be purchased per transaction. Customers with RTA Special User Permits can also order their reduced fare tickets, and Link-Up and PlusBus tickets can also be purchased on-line. Metra began accepting credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (with Visa or MasterCard logos) at the LaSalle Street, Millennium, and Van Buren Street Stations on January 11, 2010 and at Chicago Union Station and Ogilvie Transportation Center on January 18, 2010. Seventy-six outlying stations where an agent is on duty and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010. The table below shows credit card sales by ticket type. Please note that monthly ticket sales are reported based on the month the ticket was valid, not the date the ticket was purchased (e.g. a March monthly ticket purchased on February 22 will be reported as a March sale).

Credit Card Sales -- Number of Tickets Sold

2010Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecInternet Sales 1

Monthly2 2,771 2,942 2,973 3,259 3,332 3,649 3,210 3,694 4,079 4,098 3,937 3,628Ten-Ride 6,122 4,730 5,135 5,145 4,486 5,069 4,306 4,819 4,921 4,838 4,639 4,024

Station Sales 3

Monthly2 36 5,302 10,425 12,624 13,580 14,201 14,864 15,822 17,600 19,690 19,404 16,037Ten-Ride 8,384 26,456 37,645 43,359 43,983 56,256 50,522 57,198 54,653 54,597 56,577 52,335

One-Way/Weekend 553 11,749 18,812 21,653 23,631 32,307 32,718 34,017 27,789 28,645 28,260 27,121Ticket Vending Machines 4

Monthly2 n/a n/a 238 259 301 329 317 249 326 435 496 274Ten-Ride n/a 811 1,443 1,718 1,958 2,258 2,315 2,447 2,821 3,146 3,211 2,902One-Way n/a 1,583 3,006 3,667 4,209 7,097 7,125 6,934 6,169 7,382 7,486 7,970Weekend n/a 454 464 683 1,155 1,262 1,934 1,377 1,229 1,322 1,610 1,021

Total 17,866 54,027 80,141 92,367 96,635 122,428 117,311 126,557 119,587 124,153 125,620 115,3122011

Ticket Type Jan Feb Mar Apr5 May Jun Jul Aug Sep Oct Nov DecInternet Sales 1

Monthly2 3,941 4,128 4,143 4,184 3,973Ten-Ride 4,588 3,923 5,296 4,396 4,720

Station Sales 3

Monthly2 18,833 19,303 21,272 23,093 22,784Ten-Ride 59,103 52,436 47,807 62,390 68,079

One-Way/Weekend 24,154 25,551 32,302 54,321 67,268Ticket Vending Machines 4

Monthly2 517 458 623 608 661Ten-Ride 3,565 3,519 3,982 3,830 4,322One-Way 6,696 7,220 8,901 9,363 10,209Weekend 1,006 1,345 982 1,181 1,080

Total 122,403 117,883 125,308 163,366 183,096 0 0 0 0 0 0 0

1Ticket-by-Internet Sales via credit card and debit began on September 9, 2009.2Monthly ticket sales are reported based on the month the ticket is valid, not the date the ticket was sold. 3On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station, and January 18, 2010, Chicago Union Station and Ogilvie Transportation Center, and February 8, 2010, all 76 outlying stations where an agent is on duty began accepting credit and debit cards.4 New ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010.5 Tickets sold by credit card at the stations beginning in April 2011 may be affected by the implementation of a new revenue accounting system, which provides more precise breakdowns than our previous systems were able to provide.

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Link-Up and PlusBus - For a number of years, Metra has participated in joint ticket programs with CTA and Pace. Monthly pass holders can purchase a Link-Up sticker or transit card for unlimited connecting travel on CTA and Pace buses. The Link-Up pass is priced at $39 and is accepted on peak-period CTA services (6:00 a.m.-9:30 a.m. and 3:30 p.m.-7:00 p.m.) and most Pace services. In addition, monthly pass holders can purchase an unlimited PlusBus ride sticker to be used in conjunction with their monthly ticket good for travel on all Pace suburban buses. The cost of PlusBus is $30 and allows unlimited use on most Pace routes. Metra supplements the fare paid by riders (i.e., Link-Up: $6.00, PlusBus: $8.54), which represent subsidies to CTA and Pace. The table below presents Link-Up and PlusBus sales for 2010 and 2011 (year-to-date).

2010 2011 Change 2010 2011 ChangeBNSF 5,657 6,739 1,082 2,134 3,151 1,017Other CUS Lines 11,948 8,970 -2,978 2,269 1,423 -846Electric 4,766 4,822 56 239 209 -30Rock Island 2,722 3,032 310 113 142 29Union Pacific 5,926 6,829 903 748 880 132Total 31,019 30,392 -627 5,503 5,805 302

Line estimates beginning in March 2011 may be affected by the implementation of a newrevenue accounting system, which provides more precise line breakdowns than our previoussystems were able to provide.

Link-Up PlusBus

Link-Up and PlusBus SalesJanuary-April

-17-

Table 7Ticket Sales by Type and Line*

May 2010 vs. May 2011

2010 2011 Change %Chng 2010 2011 Change %Chng

MONTHLY STATION ONE-WAY

BNSF 19,790 20,423 633 3.2% BNSF 77,136 69,755 -7,381 -9.6%

Electric Lines 11,496 11,134 -362 -3.1% Electric Lines 83,227 89,562 6,335 7.6%

Heritage 1,075 1,080 5 0.5% Heritage 781 897 116 14.9%

Milw-N 6,654 7,205 551 8.3% Milw-N 32,598 31,953 -645 -2.0%

Milw-W 7,184 7,889 705 9.8% Milw-W 39,081 35,032 -4,049 -10.4%

North Central 1,919 2,015 96 5.0% North Central 4,085 4,346 261 6.4%

Rock Island 10,924 10,914 -10 -0.1% Rock Island 37,206 37,021 -185 -0.5%

SouthWest 3,330 3,539 209 6.3% SouthWest 5,615 5,485 -130 -2.3%

UP-N 9,374 7,904 -1,470 -15.7% UP-N 46,565 39,599 -6,966 -15.0%

UP-NW 10,044 12,089 2,045 20.4% UP-NW 60,775 53,547 -7,228 -11.9%

UP-W 8,294 8,618 324 3.9% UP-W 42,740 44,752 2,012 4.7%

SYSTEM 90,084 92,810 2,726 3.0% SYSTEM 429,809 411,949 -17,860 -4.2%

TEN-RIDE CONDUCTOR ONE-WAY

BNSF 28,918 29,347 429 1.5% BNSF 42,257 42,749 492 1.2%

Electric Lines 15,435 17,263 1,828 11.8% Electric Lines 23,894 27,649 3,755 15.7%

Heritage 823 1,059 236 28.7% Heritage 924 1,259 335 36.3%

Milw-N 13,608 15,525 1,917 14.1% Milw-N 32,725 34,355 1,630 5.0%

Milw-W 9,903 10,058 155 1.6% Milw-W 37,573 39,035 1,462 3.9%

North Central 2,517 2,733 216 8.6% North Central 11,118 11,624 506 4.6%

Rock Island 12,645 13,999 1,354 10.7% Rock Island 23,347 28,449 5,102 21.9%

SouthWest 3,584 3,809 225 6.3% SouthWest 7,645 8,717 1,072 14.0%

UP-N 22,589 21,370 -1,219 -5.4% UP-N 56,988 62,363 5,375 9.4%

UP-NW 17,747 19,950 2,203 12.4% UP-NW 61,609 48,929 -12,680 -20.6%

UP-W 13,872 14,956 1,084 7.8% UP-W 35,425 35,257 -168 -0.5%

SYSTEM 141,641 150,069 8,428 6.0% SYSTEM 333,504 340,386 6,881 2.1%

WEEKEND TICKET SALES

BNSF 19,053 16,297 -2,756 -14.5%

Electric Lines 7,565 7,270 -295 -3.9%

Milw-N 12,528 10,687 -1,841 -14.7%

Milw-W 14,197 12,273 -1,924 -13.6%

Rock Island 6,360 4,341 -2,019 -31.7%

SouthWest 256 504 248 96.9%

UP-N 21,271 12,103 -9,168 -43.1%

UP-NW 18,883 17,499 -1,384 -7.3%

UP-W 16,923 11,412 -5,511 -32.6%SYSTEM 117,036 92,386 -24,650 -21.1%

*Free trips are not included P:\RIDE\Rprt_xls\[TIKSALES.xls]by_line

NOTE: The implementation of a new revenue accounting system beginning in August 2010 provides more precise data at the line level which may result in some inconsistencies with data reported in prior periods at the line level.

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Percent Share of Total2010 2011 Change Change 2010 2011

11,881,846 12,071,132 189,286 1.6% 62.0% 62.5%4,359,590 4,449,360 89,770 2.1% 22.7% 23.1%1,279,227 1,211,832 -67,395 -5.3% 6.7% 6.3%

962,030 956,895 -5,136 -0.5% 5.0% 5.0%153,190 138,930 -14,260 -9.3% 0.8% 0.7%535,382 471,523 -63,859 -11.9% 2.8% 2.4%

19,171,265 19,299,672 128,407 0.7% 100.0% 100.0%

$31,355,698 $31,927,507 $571,809 1.8% 54.1% 54.8%15,032,294 15,357,043 324,750 2.2% 25.9% 26.3%

5,628,986 5,322,630 -306,356 -5.4% 9.7% 9.1%4,048,231 3,988,510 -59,721 -1.5% 7.0% 6.8%

428,964 388,990 -39,974 -9.3% 0.7% 0.7%1,498,455 1,326,532 -171,923 -11.5% 2.6% 2.3%

$57,992,628 $58,311,212 $318,584 0.5% 100.0% 100.0%*Does not include free trips P:\RIDE\Rprt_xls\[TIKSALES.xls]system

**Not adjusted for ticket refunds.

Table 9: System Ticket Sales by Method of PurchaseMarch-May

Monthly Ten-RideTICKET SALES 2010 2011 % Change 2010 2011 % Change

37,427 69,041 84.5% 130,106 190,410 46.3%104,923 78,654 -25.0% 258,390 204,730 -20.8%142,350 147,695 3.8% 388,496 395,140 1.7%

38,947 32,107 -17.6% 251 244 -2.8%9,564 12,300 28.6% 14,766 14,412 -2.4%

85,461 88,622 3.7% 32,446 35,140 8.3%276,322 280,724 1.6% 435,959 444,936 2.1%

TICKET SALES 2010 2011 % Change77,280 185,607 140.2%

1,263,223 1,081,797 -14.4%1,340,503 1,267,404 -5.5%

1,176,183 1,145,504 -2.6%2,516,686 2,412,908 -4.1%

1On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station and on January 18, 2010 Chicago Union Station and

Ogilvie Transportation Center began accepting credit and debit cards. On February 8, 2010, all 76 outlying stations where an agent is on duty

and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards.2 On September 9, 2009, Ticket-by-Internet began accepting credit and debit cards.3 Does not include free trips

One-Way and Weekend

By Internet2

Commuter BenefitsTotal3

Total3

Total Station

On-Train

Station (Credit)1

Station (Cash/Check)Total Station

By Mail

Station (Credit)1

Station (Cash/Check)

TOTAL**

Table 8Systemwide* Ridership and Revenue by Ticket Type

March-May

ONE-WAY - Station

ONE-WAY - StationONE-WAY - ConductorWEEKEND - StationWEEKEND - Conductor

PASSENGER TRIPS

WEEKEND - Conductor

TOTAL**

MONTHLY10-RIDE

PASSENGER REVENUE

MONTHLY10-RIDE

ONE-WAY - ConductorWEEKEND - Station

-19-

V. PASSENGER REVENUES The table below reveals that system revenues increased 1.9% in May 2011 when compared to the same month of 2010.

May2009 2010 2011 09 vs 11 10 vs 11

May $18,732 $19,243 $19,617 4.7% 1.9%January-May $94,723 $94,298 $94,669 -0.1% 0.4%Last 12 Months $242,610 $232,022 $236,113 -2.7% 1.8%

Percent ChangeSystem Passenger Revenues

P:\RIDE\Rprt_xls\[REVTAB.xls]A

(in 000s)

Table 10 (pg. 21) breaks out passenger revenues by rail line for the last two years. Figure 5 (pg. 22) illustrates system average fare (i.e., revenue per passenger trip). Table 11 (pg. 22) presents average fare and revenue levels by rail line.

-20-

May 2010 vs 20112010 2011 %Change

BNSF $4,003,549 $4,077,481 1.8%Electric Lines 2,154,910 2,158,423 0.2%Heritage 178,683 188,358 5.4%Milw-N 1,653,072 1,785,774 8.0%Milw-W 1,666,924 1,724,861 3.5%North Central 450,676 476,569 5.7%Rock Island 1,928,075 1,979,373 2.7%SouthWest 533,085 565,054 6.0%UP-N 2,299,624 1,935,246 -15.8%UP-NW 2,525,589 2,794,427 10.6%UP-W 1,849,175 1,931,367 4.4%SYSTEM $19,243,362 $19,616,934 1.9%

January-May 2010 vs 20112010 2011 %Change

BNSF $19,505,025 $19,751,544 1.3%Electric Lines 10,701,426 10,516,000 -1.7%Heritage 913,598 902,702 -1.2%Milw-N 8,276,176 8,360,862 1.0%Milw-W 8,020,403 8,307,987 3.6%North Central 2,265,934 2,291,555 1.1%Rock Island 9,761,551 9,690,375 -0.7%SouthWest 2,692,673 2,811,315 4.4%UP-N 11,234,270 10,207,007 -9.1%UP-NW 12,234,481 12,854,353 5.1%UP-W 8,692,669 8,975,190 3.3%SYSTEM $94,298,207 $94,668,892 0.4%

Last 12 09-10 vs 10-11Months 2009-2010 2010-2011 %ChangeBNSF $47,582,745 $48,885,444 2.7%Electric Lines 26,486,622 26,187,801 -1.1%Heritage 2,219,912 2,160,557 -2.7%Milw-N 20,798,290 20,899,426 0.5%Milw-W 19,732,804 20,698,635 4.9%North Central 5,609,499 5,625,523 0.3%Rock Island 24,139,082 23,952,366 -0.8%SouthWest 6,578,878 6,713,900 2.1%UP-N 27,703,063 26,458,104 -4.5%UP-NW 29,855,435 31,923,031 6.9%UP-W 21,315,501 22,608,587 6.1%SYSTEM $232,021,832 $236,113,374 1.8%*Includes Capital Farebox Financing revenues.

Table 10: Passenger Revenues* by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new

revenue accounting system which provides more precise line breakdowns then our previous systems were able to provide.

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Table 11

Passenger Revenues* & Average Fare by Rail LineJanuary-May

Line Passenger Revenue (in 000's) % Change Average Fare2010 2011 Change % Chng in Trips 2010 2011 % Chng

BNSF $19,505 $19,752 $247 1.3% 0.5% $3.05 $3.07 0.8% Electric Lines 10,701 10,516 -185 -1.7% -1.5% $2.72 $2.71 -0.2% Heritage 914 903 -11 -1.2% -0.9% $3.18 $3.17 -0.3% Milw-N 8,276 8,361 85 1.0% 0.6% $3.16 $3.17 0.4% Milw-W 8,020 8,308 288 3.6% 3.9% $3.17 $3.16 -0.3% North Central 2,266 2,292 26 1.1% 1.4% $3.65 $3.64 -0.2% Rock Island 9,762 9,690 -71 -0.7% -1.4% $2.86 $2.88 0.7% SouthWest 2,693 2,811 119 4.4% 4.1% $2.74 $2.75 0.3% UP-N 11,234 10,207 -1,027 -9.1% -7.8% $2.89 $2.85 -1.5% UP-NW 12,234 12,854 620 5.1% 4.9% $3.21 $3.21 0.1% UP-W 8,693 8,975 283 3.3% 1.9% $2.96 $3.00 1.4%System** $94,298 $94,669 $371 0.4% 0.1% $3.00 $3.01 0.3%*Includes Capital Farebox Financing revenues. P:\RIDE\Rprt_xls\[AVGFARE.XLS]A

**Does not include free trips

Figure 5

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Passenger Fare(rolling three-month average)

$2.20

$2.30

$2.40

$2.50

$2.60

$2.70

$2.80

$2.90

$3.00

$3.10

$3.20

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Fare Increase

Fare Increase

Fare Increase

Fare Increase

*Does not include free trips

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