CRC Interactive Voice Response System
Interactive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource
(Carlos Orozco, BS - Clinical Research Center Informatics)
April 29, 2011
CRC Interactive Voice Response System
Why?
• Facilitate traditional telephone data collectionLeverage labor intensive tasks with the use of IVRs
CRC Interactive Voice Response System
Background
• NIH & NIMH Awarded over 1 Million in grants to TeleSage to develop IVR based on IRT
CRC Interactive Voice Response System
TeleSage has developed its survey software products with the help of National Institutes of Health innovative technology grants as well as capital investment from other parties.
CRC Interactive Voice Response System
Advantages
• Fully automated surveys• From simple to complex branching logic• Simple design & implementation• 4 Week average project cycle from design to implementation• Inbound & Outbound call support• Live call forwarding/transfer• Custom voice prompts• MySQL database backend • Data retrieval using REDCap• Over two years of IVR programming & design experience
CRC Interactive Voice Response System
Sample IVR Applications
• Longitudinal studies• Satisfaction or follow-up surveys• Applicant screening• Study hotline
CRC Interactive Voice Response SystemDesign Template
CRC Interactive Voice Response SystemCall Schedule
CRC Interactive Voice Response System
Workflow
Complete design template*
Review with CRC Informatics*
Implement modifications/corrections*
Test project is built & tested*
Implement modification/corrections*
Test new modification*
Project is moved to production status
CRC Interactive Voice Response System
How do I request access to the resource?
• Contact Carlos Orozco @ 3-2144 ([email protected]) http://www.mc.vanderbilt.edu/crc/informatics
CRC Interactive Voice Response System
LIVE DEMO
