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Crossing boundaries
Anindya Singh
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What is culture?
• Race• Ethnicity• Gender• Class
• Religion• Language• Country of origin• Geographic region
Culture is defined by your :
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Cross Cultural Communication
Enhancing relationship with people who belong to different culture than yours.
A good cross cultural training will ensure empowers a person with: Knowledge Understanding & skills
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Avoiding Cultural Miscommunication Find a common ground Developing proper informational
context Develop a high trust level taking time Have good quality of information and
provide the same Have the humility to apologize and
explain
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Framing verbal and written communication
Use proper salutation techniques (Mr., Ms., Dr., Prof., Sir, Madam., etc.)
Know country-specific rules of shake-hands, hugs, pats and kisses
In doubt?- ASK!!! Know the local way of greeting people and giving
reply to the greetings Check your grammar Be specific
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Globally accepted practices
Greet in the local way or just say “Hello”Shake hands (Wait for a woman to
extend her hand first)Wearing formal dress in the first
business meetingSmile
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Eye Contact
In some cultures, looking people in the eye is assumed to indicate honesty and straightforwardness; in others it is seen as challenging and rude.
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In USA, the cheapest, most effective way to connect with people is to look them into the eye.
Most people in Arab culture share a great deal of eye contact and may regard too little as disrespectful.
In English culture, a certain amount of eye contact is required, but too much makes many people uncomfortable.
In South Asian and many other cultures direct eye contact is generally regarded as aggressive and rude.
Continued.
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Gestures•A motion of the hands, head or body to emphasize an idea or emotion.
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How can the same Gestures be treated differently in different cultures.
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Skills To Overcome DifferencesRespecting Differences and Working Together
Building Trust Across Cultural Boundaries
Understanding Body Language
Connecting with people
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Thank You