Pontiater BV [email protected] + 31 - 6 - 51843231 November 2016
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Curriculum Vitae
Franc van Trigt
Personal
Name Franc van Trigt MSc Day of birth 19 January 1966 Gender Male Civil state Married Children 2 Nationality Dutch Working in IT since 1990 Driver’s license A, B Education Computational Physics MSc- Technical University Delft
Software Engineering BSc (expected Autumn 2016) - NCOI Languages Dutch (native, ILR5), English (fluent, ILR4), German
(professional, ILR3), French (ILR2), Portuguese (ILR2) Address Amstelveenseweg 69/3 – 1075 VV Amsterdam Mobile M: +31(0)6-51843231 E-mail [email protected] Website www.pontiater.nl.
Pontiater BV [email protected] + 31 - 6 - 51843231 November 2016
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Summary
Summary
18 year experience as project manager - process and content based execution - both acting as project manager and solution architect (3 years) - structural and solid way of working - looking for cooperation and timely decision making - keeping the overview when under pressure and in political environments – result driven
Skills & Expertise
Senior Project manager, Solution Architect, Product Owner, Scrum Master, SOA System Delivery, System Integration, ICT management
Industries
Automotive, telecommunication, government, banking and food, beverages and tobacco
Clients: ITG, ING, KPN, ECT, Heineken, Wolters Kluwer, COA, Fontys Hogescholen, Ministerie Sociale Zaken & Werkgelegenheid
Trainings & Certifications
Scrum Project Owner (2012), Unified Process (2009), SOA Enterprise Integration (2007), SAP NetWeaver (2004), ICT Management (2001), Prince II (2000), ITIL Service Support & Delivery (1999)
Education
1992 - Technical University Delft - Computational Physics (Diploma MSc)
1995 - University of Amsterdam - First grade education for teacher in Physics (Diploma)
2017 - NCOI - Software Engineering (BSc, diploma expected Q1 2017)
Languages
Dutch (native, ILR5), English (fluent, ILR4), German (professional, ILR3), French (ILR2), Portuguese (ILR2)
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ITG – Scrum master system integration / project manager
Contractor: Pontiater BV December 2013 – Today Scrum master / project manager System integration Implementation Enterprise Service Bus Software AG: WebMethods, UMS SOA Web services Event Drive Architecture Jenkins Gemini Aras Scrum
Imperial Tobacco Group The Imperial Tobacco Group (ITG) is a British multinational in the tobacco industry with its headquarters in Bristol (UK). It is the fourth largest company based on its market share. In 2013, the Manufacturing department has started the implementation of the middleware platform Enterprise Service Bus (ESB), based on Software AG’s Webmethods. Below are the main projects I have been responsible for as project manager. The aim for ITG’s business project Coding and Tracking is is the delivery of a system for tracking and tracing of tobacco related materials during all production process in order to meet the requirements of the European Commission to fight illegal trade. In this project, the ESB provides connectivity, validation, routing and monitoring of messages related to tracking and tracing. It’s built on event driven architecture. Another project in ITG is the replacement of point to point connections between ERP systems QAD supporting manufacturing processes and SAP, supporting ITG’s financial processes. The project ‘Project Lifecycle Management’ (PLM) delivers a system for the control of the full product life cycle of ITG’s products and its materials from initial product idea, via development, testing to product introduction and phasing out of the product. ESB provides the connectivity between PLM and surrounding systems. Where possible, file based communication is replaced by online, message based interfaces. Activities and results:
Cooperating with various ITG departments to assure the organization for delivery of projects.
Introducing of scrum ‘way of working’, including tooling (Gemini) and JIRA.
Defining user stories with the business / product owners for execution by the scrum team
Orchestrating feature delivery across different scrum teams
Executing project management activities and fulfilling role of scrum master for delivery of event handlers and services based on WebMethods and system integration with back-end systems like QAD, SAP and PLM.
Defining application integration architecture, patterns and the realization for the PLM project
Defining and implementing the middleware IT organization for delivery of middleware solutions for ITG’s business
Delivering analysis and design documentation (high level architecture, impact analyses, solution designs)
Facilitate implementation of continuous integration, automated deployment, automated testing and continuous delivery.
Select requirements, design and deliver monitoring system for message delivery and notification of errors.
Handover of project results to the operational organization, including training and documentation.
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ING – Scrum master system integration
Contractor: Pontiater BV March 2013 – September 2013 Scrum master System integration Platform migration CoreBanking Scrum JIRA SOA TIBCO Business Works, AMX, EMS
Delivery Unit Savings & Loans The delivery unit Savings & Loans is part of domain Consumers & Products of ING’s retail-organization in the Netherlands (Domestic Banking). To meet the challenges of the future, maintainability and TCO, ING Domestic Banking is migrating to Core Banking target architecture. TIBCO services are a strategic part of this architecture for implementing business logic, providing connectivity to back end systems, replacement of existing point to point services (IFSA, MQSeries) and facility to support platform migration.
Activities and results:
Executing role of scrum master for realization of services based on TIBCO and system integration with backend system Profile (Service Oriented Architecture) and channel applications ‘MijnING’, ING Mobile, Call centers and ING offices.
Implementing governance for providing and consuming services between different ING departments.
Encourage scrum ‘way of working’.
Facilitate the implementation of continuous integration and continuous delivery.
Controlling internal and external suppliers of the TIBCO IT platform.
ING – Senior project manager system integration ‘Oranje Sparen’
Contractor: Pontiater BV October 2012 – May 2013 System integration in all channel TIBCO Business Works, AMX, EMS XFB, Profile
Delivery Unit Savings & Loans
The delivery unit Savings & Loans is part of domain Consumers & Products of ING’s retail-organization in the Netherlands (Domestic Banking). In this role I’ve been responsible for the delivery of services an complete system integration with channel application ‘MijnING’, ING Mobile and backend system Profile for ING’s proposition ‘Oranje Sparen’ (‘Doelsparen met nick names’). Activities and results:
Tune requirements between business and IT
Assure agreement on architecture
Assure delivery of overall design
System integration
Perform risk management related to technical architecture based on rating for Confidentiality, Integrity and Availability (CIA) rating) and define and execute mitigations
Organize execution of functional tests
Organize execution of performance tests
Control internal and external suppliers of the TIBCO IT platform (change en problem management)
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ING – Senior project manager system integration
Contractor: Pontiater BV May 2012 – October 2012 System integration TIBCO Business Works, AMX, EMS
Delivery Unit Interfaces
Delivery unit Interfaces is part of ING’s Channels department within ING’s retail organization in the Netherlands (Domestic Banking). For this department TIBCO services have been realized and maintained in several project teams. The services disclose backend systems of various domains for channels like ‘Mijn ING’and ING offices. Activities and results:
Migration of existing TIBCO services (~30) from platform AMX version 2.2 to target version 2.3.
Realization of services (Development, Test, Acceptance, Production) for business domains of Payments, Mortgages, Savings and Loans.
Risk management related to technical architecture based on rating for Confidentiality, Integrity and Availability (CIA) rating) and define and execute mitigations
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ING – Senior project manager System integration
Contractor: Pontiater BV May 2010 – April 2012 System integration Prince II AMS (ING method) TIBCO Business Works, AMX, EMS
Business Integration Services Business Integration Services is part of ING IT organization (OIB) and is responsible for the integrated delivery of IT solutions for ING business segments of retail, commercial banking and insurance. This is achieved is via system integration projects, using the TIBCO platform while design, build and system testing is outsourced. System integration for ING business projects Activities and results:
Execute project management for system integration projects
Agree requirements between business and IT suppliers
Organize full project delivery from intake, analysis, design (external), build (external), integration and system testing (external), chain testing, deployment and hand over to the operational department.
Intake
Execute intakes with business for defining requirements
Deliver quotes
Negotiate with business and get to an agreement for realization.
Realization
Deliver technical architecture for business projects
Deliver infrastructure
Facilitate realization of services Other projects and activities in line organization
Migration of TIBCO environments from AMX2.2 to AMX2.3 and delivery of related appliances providing integration functionality to business projects.
Realization of XFB file transfer solution using TIBCO services
Implementation of problem management in team of on-site TIBCO engineers
Maintain contact with supplier TIBCO as part of problem management
Controlling TIBCO specialists (3thd line support) on site and off site (India)
Negotiate with TIBCO supplier on delivery of releases and bug fixes, including priority setting on behalf of ING.
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KPN – Senior project manager System integration
Contractor: Pontiater BV June 2007 – April 2010 System integration Prince II Business Project Engagement & Delivery process (‘BPED’, KPN method) TIBCO Web services Service Oriented Architecture Unified Process (KPN method, based on Rational Unified Process)
Enterprise Application Integration KPN EAI is part of Enterprise Management within KPN’s IT organization (ITNL). KPN EAI is responsible for the realization and delivery of services to fixed and mobile network businesses using service oriented architecture (SOA). KPN EAI has about 50 employees consisting of business analysts, architects, designers, testers and functional administrators and project managers. System integration projects are executed using the TIBCO software platform based on assignments from KPN business segments consumer, business and wholesale market. Building and system testing is outsourced to an external supplier in India. Activities and results:
Execute project management for the realization of complete system integration projects (more projects in parallel)
Direct team varying size (5-30 employees)
System integration consists of: agreeing requirements between business and suppliers, analysis, design, build (external), integration and system testing (external), chain testing and deployment.
From 2008 until 2010 I was responsible for the realization of middleware for KPN’s Fiber delivery street for customers of consumer, business and wholesale markets. The Fiber delivery street consists of a chain of applications and network components for providing services like VOIP, Internet and TV.
Activities:
Maintain contact with clients Per project, setup and lead project organization Agree, maintain and report on project planning, scope,
quality and budget Investigate services for re-use Assure realization of architecture in line with KPN EAI Iterative delivery of results based on Unified Process (see in
left margin) Assure realization (analysis, design, development,
integration tests and system tests) Expose acceptance criteria and assure compliance for
application owners using middleware prepare and manage performance- and capacity tests periodic reporting to clients and KPN-EAI senior
management on progress, issues and risks Results:
- Project plans and planning - Integrated software (by team, for various releases) - Documentation according KPN BPED and Unified Process
method. - Connectivity- and deployment plans - Implemented software on all DTAP stages
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Frog Navigation Systems B.V. - Senior project manager
Contractor: Pontiater BV March 2006 – May 2007 Logistics / technical automation Prince II Rational Unified Processes Rational Requisite Pro and Rational ClearQuest
Euromax Automated terminal Frog Navigation Systems B.V. is an internationally operating Dutch company, delivering automated transport systems based on the concept of Free Ranging On Grid (FROG). These systems are being used in production processes in high tech industry, automated transshipments of sea containers and unmanned human transportation. ECT (Europe Container Terminals) runs the Euromax project and FROG is part of a consortium which also consists of Embarcadero System Corporation (United States) and Total Software Bank LTD (South Korea). In the Euromax project, the consortium is responsible to deliver an automated container terminal management system. FROG’s assignment consists of the realization of a terminal operating system that controls automated transport vehicles and container cranes. It’s a fixed price project and payment to consortium members is done per successfully delivered release. Activities and results:
- Execute of project management for the realization of
terminal operating system Equipment Control System (ECS)
- Maintain internal and external communication within and between Frog, consortium and client (ECT)
- Setup and lead project organization of FROG consisting of 20 employees for the complete delivery process consisting of requirements gathering and agreement, analysis, design, build, integration, testing and deployment
- Setup and maintain integrated planning, tuned with consortium, to deliver releases
- Deliver executable software (by FROG team, for various releases)
- Provide installation and configuration manuals (by FROG team, for various releases)
- Assure quality control - Monitor budget - Periodic reporting on progress, risks and issues to FROG
senior management, consortium and ECT
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Assignments via Atos Origin (July 2000 – February 2006)
Period Client Environment Role and method / tools used Activities and results
Sep 2005 – Feb 2006 KPN Internet Migration Tiscali and Freeler
KPN Internet acquired Freeler and part of Ticali.
Freeler customers are migrating to KPN brands ‘Het Net’ and Tiscali customers to Planet Internet
Sr project manager migration
Internet Service Providing
Prince II
Technical realization and implementation of the migration
Control supplier for execution of data migration, delivery of migration software,
addresses for communication and migration progress reports
Control process requirements / impact analysis / functional design / technical
design / realization / testing / implementation
Report to KPN management on progress and finances
Planning, reports, tested software, migrated customers
Jul 2005 – Aug 2005 KPN Internet KPN VOIP Planet Media Group
KPN Internet’s service Voice over IP (VOIP) is implementing the new KPN service
‘InternetPlusBellen’ (‘DualPlay’) for its target
group
Sr project manager VOIP
Internet Service Providing
Prince II, DSDM
Project management
Control KPN design office (chain design, architecture, service integration)
Control suppliers in CRM chain to realize impact analyses, functional and technical
design, tested software for areas of service delivery, invoicing and service assurance
Planning, reports, tested software, migrated customers
Nov 2004 – Dec 2005 KPN KPN Order Manager
KPN delivers services like ADSL, KPN-TV, VOIP
and IP-TV via its portal Order Manager. This portal is the centralized access to delivery streets for these
services. Hardware and software are provided by
supplier Atos Origin.
Program manager
Telecommunication, Customer
Service Provisioning
Prince II
Single point of contact Atos Origin Managed Operations (AO MO) for KPN Order
Manager Program
Communication with client on tactical and strategical level for positioning and direction of AO MO projects
Maintain relations between projects initiated by KPN Order Manager’s Project Office and projects executed by AO MO
Create conditions at customer side and AO MO side for executing projects by AO MO
Escalation level for AO and KPN project managers during project implementations
Providing support to the overall ‘Consult, Build and Run’ process for Order Manager
Part of steering group at AO MO side, together with Service Delivery Manager and Customer Operations Manager, to assure contract delivery for the Order Manager
and its related programs and releases
Planning of projects, project results, periodic reporting on progress, risks, issues
and finances per project to KPN Order Manager program and Atos Origin senior
management
Nov 2004 – Jun 2005 KPN KPN MALT Infrastructure
Driven by cost reduction, KPN migrates its delivery street for its fixed telephony network to a new
platform. Hardware and software are provided by
supplier Atos Origin.
Program manager
Telecommunication, Customer Service Provisioning
Prince II
TIBCO, Staffware
Implement new platform infrastructure (consisting of hardware, operation system,
database, middleware and application (Staffware) infrastructure)
Migration to new platform infrastructure
Control integral planning for hardware migration activities and implementation of software releases provided by software delivery team
Manage customer expectations (customer experiences on performance, critical planning and project deliveries)
Planning, implementation, delivered platform infrastructure and hand over to
operational organization
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Period Client Environment Role and method / tools used Activities and results
Periodic reports on progress, risks, issues and finances to KPN MALT Program and Atos Origin Senior Management
Report on performance issues and proposal for improvements
Implementation of performance improvements
Nov 2004 – Dec 2004 Heineken Heineken SAP Portal
Heineken introduces a new application for
streamlining access to its (SAP) backend systems.
Project manager
Food and beverages industry
Prince II
SAP Portal
Implement SAP Portal infrastructure and Portal application
Planning, implemented hardware infrastructure and Portal application
infrastructure, handover of hardware and application infrastructure to operational organization
Aug 2003 – Oct 2004 Heineken Heineken SAP
Heineken International provides services to its
operational companies in the Netherlands and abroad. Atos Origin executes the contract to deliver
SAP services to Heineken International.
Program manager
Food and beverages industry
Prince II
SAP R/3, SAP New Dimension
Products (NDP), including
Business Intelligence, CRM and Portal SAP NetWeaver
platform: XI, Enterprise Portal,
MDM, Business Intelligence
Managing team of 5 project managers
Intake customer requests for new projects
Handle request for proposals from customers
Provide and manage proposal by supplier, in co-operation with project managers
Negotiate with customer on budget, scope and timelines to deliver projects
Periodic overview of sales funnel
Overall planning of all projects
Delivered project results, including handover to Atos Origin Managed Operations for SAP
Provide periodic reports on progress, risks, issues and finances to Heineken and Atos Origin Senior Management
Nov 2002 – Aug 2003 Wolters Kluwer
Wolters Kluwer
Wolters Kluwer provides legal, business, tax,
accounting, finance, audit, risk, compliance, and healthcare professionals the essential information,
software, and services they need to make decisions
with confidence. Wolters Kluwer has done various
acquisitions and focuses to make its operational
business cost efficient by standardization via SAP.
Atos Origin is on the shortlist and invited to provide a bid.
Bid manager
Media - Publishers
Co-operate in bid team consisting of consultants with business, functional and technical expertise in order to provide an integral bid
Deliver part of bid for the delivery of technical infrastructure, SAP applications and operations during the SLA period
Provide implementation plan for technical and application infrastructure
Negotiate with customer on infrastructures and operations
Bid for realization of technical infrastructure and SAP applications
Implementation plan for technical infrastructure and SAP applications
Feb 2003 – Aug 2003 KPN Revenue Assurance
Realization of a system for guaranteeing earnings
for delivered telecom services by KPN.
The realization has been executed by Connxn Technologies (US company) together with Atos
Origin Managed Operations and Atos Origin
Enterprise Services
Project manager
Telecommunications
Prince II
Control implementation of hardware and software
Control delivery of functional and technical design (supporting Connxn
Technologies)
Handover to operational departments for operations and technical application management
Planning, delivered functional and technical designs, system and application production manuals, executable software, implemented hardware platform,
implemented applications
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Period Client Environment Role and method / tools used Activities and results
Periodic reports on progress, risks, issues and finances to KPN and Atos Origin management
Feb 2001 – Feb 2003 KPN Epacity – platform implementation and delivery of
software releases
Epacity is a new service for delivery of DSL to the
business market and operational since 2001.
Customers are XS4All, Travelnet and Rabobank.
Since 2002, the service has been extended with new
functionality (new type of network, effective provisioning) implemented in 2-3 new releases per
year. Releases are based on gather customer
requirements, development guidelines and criteria from operations and technical application
management.
Project manager
Telecommunications
Prince II
Siebel E-Commerce, Business
Objects, Cramer, AS Remedy, Infranet, Partner Express, and
Calico.
Communication via TIBCO middleware
Implement and handover of IT systems for the automated delivery of KPN’s
business processes
Detailed activities: select and purchase hardware, implement software (operating
systems, databases, TIBCO middleware, Oracle databases and applications) apply software configurations, including configuration of TIBCO messaging services,
execute security audits prepare handover (implement technical, application and
functional management and ITIL), execute handover to IT management organization Atos Origin Managed Operations ‘Epacity IT Services’
Control project team (25-30 persons) of Atos Origin and other suppliers
Planning, system and application production manuals
Implemented hardware platform, operating systems, Oracle database and TIBCO middleware infrastructure
Implemented applications communicating via TIBCO middleware
Periodic reports on progress, risks, issues and finances to KPN and Atos Origin
management
Feb 2002 – Jul 2002 KPN Epacity – data migration
The starting point for every extension of
functionality via a new release is that existing functionality used by the installed customer base
remains operational
Project manager Facilitate data migration, starting point for every new Epacity release
Deliver resources to project team
Judge, together with project team, the migration runbook on technical feasibility
Plan and execute migration
Successfully executed migrations
Jul 2000 – Jan 2001 KPN KPN CyberCenter
KPN CyberCenters deliver hosting services,
including internet access, to customers in a
conditioned and secured environment.
Manager Perform daily control of IT maintenance team of 15 persons in KPN’s CyberCenter in Amsterdam
Deliver housing services including preparation of the datacenter, placing and making operational of computer racks, cabling, connecting servers and server
administration
Maintain contact with client KPN, customers and suppliers
Provide presentations and guide tours for potential customers
Assurance correct application of KPN’s access policy
Provide periodic reports to client KPN on finances, occupancy ratio datacenter,
ITIL processes (mainly incident, change and capacity management)
Execute resource planning for maintenance and project activities
Manage escalations
Execute performance interviews with team members
Implement and encourage project based way of working
Periodic management reports on finances, occupancy ratio data center, ITIL processes
Operational CyberCenter
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Assignments via Pink Elephant (May 1995 – May 2000)
Period Client Environment Role and method / tools used Activities and results
Feb 1999 – May 2000 COA ‘Centraal Orgaan opvang asielzoekers’ (COA). COA is
responsible for the reception, supervision and departure
(from the reception location) of asylum seekers coming
to the Netherlands. ICT facilitates the primary processes
both centrally in Rijswijk as locally in all centers across
the Netherlands. ICT requires maintenance and continuous improvement.
Project manager
Government
MS Project
Manage IT maintenance team (10 persons)
Assure execution of maintenance tasks (ITIL – incident, change management)
Take into maintenance of developed systems
Setup project office for execution of infrastructure projects
Execute infrastructure projects (LAN implementations, server delivery, standardization, implementation of maintenance software, intranet and
maintenance documentation) – per project are about 5 resources involved
Handover project results to maintenance organization
Control time, budget, quality and scope
Maintain contact with client and suppliers
Report to COA management and management Pink Elephant on progress, risks,
issues and finances
Plans, planning, periodic reports, maintenance documentation, implemented
hardware and application infrastructure, implemented and running applications
Mar 1998 – Feb 1999 Fontys Fontys Hogeschool (Graduate school) has introduced
ERP system PeopleSoft for improving its operational
business (modules HR, Finance and Student). The implementation is also facilitating the integration of
originally different educational organizations.
Project lead
Education
MS Project
Manage project team (5 persons)
Setup project planning
Tune project activities between different organizations with different cultures
(client Fontys, Cap Gemini, Pink Elephant)
Implementation of technical infrastructure (PC’s, servers) and maintenance for
ERP PeopleSoft modules
Implementation of ERP PeopleSoft applications
Assure technical preconditions for data migration
Manage delivery within time, budget, quality and scope
Handover to maintenance
Maintain contact with client
Plans and planning, periodic reports to management, implemented and running technical / database / application infrastructure, maintenance documentation
Ma 1998 – Aug 1998 Ministry of
Social Affairs and
Employment
For the client an intranet based system called ‘Client
Volg Communicatie Stelsel’ (CVCS) has been built for usage by ‘Centra voor Werk en Inkomen (CWI), spread
across the Netherlands. The system provides means to
exchange information between different pillars in the scope of the client (‘Arbeidsvoorziening, Gemeentelijk
Sociale Diensten, Uitvoeringsinstellingen Sociale
Verzekeringen’). Roccade Public is main supplier and Pink Elephant has been subcontractor for the delivery of
the desktop environment.
Project lead
Government
MS Project, Oracle, Intranet, Web based application
Implement and roll out of clients for the CVCS intranet
Manage delivery of project results within time, budget, quality and scope
Introduce helpdesk for support of CVCS intranet
Control team of 3 resources
Tune activities with network implementation team
Tune activities with database development team
Plans, planning, implemented and running desktop infrastructure, deliverables handed over to the CVCS helpdesk
Jan 1998 – Mei 1998 Pink Elephant Webmaster for intranet Pink Elephnat Webmaster
Communication and information exchange of Pink Elephant consultancy group
via intranet Pink Elephant
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Period Client Environment Role and method / tools used Activities and results
HTML Improve intranet
Process content supplied by consultants
Intranet for consultancy group
Jan 1998 – Feb 1998 Vecai Vecai (now NLKabel) is an organization that manages the interest of Dutch cable companies
Consultant
Cable, telecommunication
ITIL, MS Project
Investigate business internal and external information flows for Vecai
Investigate issues in Vecai’s operational IT service
Advice report with recommendations to meet an effective information supply
within Vecai and with its members
Feb 1998 – Mar 1998 Gemeente
Den Haag
Municipality of The Hague (‘Gemeente Den Haag’) Consultant
Local government
ITIL, MS Project
Investigate issues in IT infrastructure of client
Advice report with recommendations for structural improvements for the technical infrastructure
Aug 1997 – Dec 1997 Unisource Unisource is a joint venture of KPN Telecom, Swisscom Switzerland, Telia Sweden, Teléfonica Spain and
AT&T Unisource and was established to develop a Pan-
European telecom company to assure and extend market
share across Europe.
Service manager
Telecommunication
ITIL, MS Project
Assure delivery of intranet services (mail, internet access, document management, file up- and download facilities) to Unisource partners.
Execute project co-ordination for the development of a web based trouble ticket system
Organize monthly meetings with representatives of Unisource partners
Gather information for creating and supplying monthly service management
reports
Assure timely closure of incidents and implementation of changes to meet SLA
Periodic reports, implemented trouble ticket system
May 1997 – Jul 1997 Unisource Unisource is a joint venture of 5 European
telecommunication companies. See also above.
Third line support employee
Telecommunication
ITIL
Implementation of intranet functionality
Deliver support to intranet end users
Setup proposal (including technical approach) for remote access to the intranet
Dec 1996 – Apr 1997 Unisource Unisource is a joint venture of 5 European
telecommunication companies. See also above.
Co-ordinator helpdesk
Telecommunication
ITIL
Setup structure for delivery of support to intranet end users
Setup helpdesk
Develop and implement helpdesk procedures
Execute and deliver project co-ordination for implementation of configuration management and configuration management database
Advice on and encourage usage of intranet
Implemented ITIL support processes
Implemented configuration management, including tools and procedures
Nov 1996 – Dec 1996 Gemeente
Beilen
Municipality of Beilen (‘Gemeente Beilen’) Consultant, project lead Investigate PC-LAN environment of 3 municipalities that are planned to integrate (Beilen, Smilde and Westerbork)
Setup advice for purchasing of hardware and software
Setup project plan for integration and migration
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Period Client Environment Role and method / tools used Activities and results
Aug 1996 – Oct 1996 PTT Telecom PTT Telecom is the predecessor of KPN Network administrator
Network constancy
Setup technical and functional setup of the network
Prepare and execute migration of network administration to assigned
department for administration
Execute installation of network fileserver (Novell Netware), software
installation and data migration
Jul 1995 – Jul 1996 Logica BV Logica BV is a system integrator (currently via CMG
part of CGI)
Helpdesk employee / network
administrator
Helpdesk activities
Maintenance of servers and network
Execute standardization and documentation for maintenance
Maintain contacts with suppliers
Execute installation of PC’s (hardware and operating system)
Execute installation and implementation of archiving system based on CD recording
Execute helpdesk activities for end user support
May 1995 – Jun 1995 WNF ‘Wereld Natuur Fonds’ (WNF) is the Dutch part of the
World Wildlife Fund
Application and network
administrator
Non profit
Helpdesk activities, Apple
Macintosh
Execute helpdesk activities for end user support
Execute investigation of software packages (FileWave, GraceLan) for
application, license and system management
Advice reports for software packages FileWave and GraceLan
Installation of GraceLan, including implementation of usage in the organization
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Education, training and courses, methods, applications and tools
Education
Period Institute Education Diploma 2010-Today Nederlands
Commercieel Opleidingsinstituut (NCOI)
Software engineering (BSc) Java programming, database design and realization, SOA, application architecture, user experience design, web design, TMAP, on line marketing, data analytics with Elasticsearch, Logstash and Kibana (ELK stack)
End 2016 (BSc) (expected end date)
1994-1995 University of Amsterdam First grade education for teacher physics Yes
1985-1991 Technical University Delft
Computational physics Computer vision, electronics, optics, C programming
Yes (MSc)
1984-1985 Technical University Delft
Civil engineering (foundation course) Yes (foundation course)
Training and courses
Period Institute Training / course Certificate October 2016 Mulesoft Mulesoft webinar Anypoint Runtime manager Not applicable
May 2016 Mulesoft Mulesoft API workshop Not applicable
November 2012 Zilverline Scrum Product Owner Yes (certificate)
May 2009 Ivar Jacobson Unified Process – method for iterative software-development
Yes (certificate)
Autumn 2007 CIBIT / DNV Masterclasse SOA Enterprise Integration Service Orientation – Paul Allen Enterprise Integration Patterns – Gregor Hope, Bobby Woolf
Yes (certificate)
October 2006 Book: Beth Gold-Bernstein e.o.
Enterprise Integration Book – self study
Not applicable
March 2006 Book: Wiel Pollaert e.o. Database design Book – self study
Not applicable
November 2005 Books: Jan Beurghs Object oriented programming Book – self study
Not applicable
September 2005 Book: RUP an introduction
Rational Unified Processes Book – self study
Not applicable
July 2004 Sap Education SAP Netweaver: fundamentals of the application platform
Yes (certificate)
April 2004 Jennifer Stapleton Dynamic Systems Design Method Book – self study
Not applicable
July 2003 Rational Rational Unified Processes Not applicable
May 2003 Atos Origin Bidding Workshop Yes
November 2001 NOVI Masterclass Management ICT Yes
April 2001 De Baak Financial Management for non-financial manager
Yes (certificate)
January 2001 Boertien en Partners Influence effectively Yes (certificate)
October 2000 Boertien en Partners Negotation Yes (certificate)
March 2000 Exin Prince II Expert Yes
November 1999 De Baak Leadership for managers Yes (certificate)
November 1999 Exin ITIL Service Support and Service Delivery Yes (certificate for SS)
May 1997 Exin AMBI Computer, data communication and networks
Yes
January 1996 Exin ITIL Essentials Yes
Pontiater BV [email protected] + 31 - 6 - 51843231 November 2016
16
Methods, tools and applications
Category Description Knowledge level
Applications ERP: SAP (various), QAD (Progress) Conceptual knowledge for project management activities
Middleware: TIBCO, JMS, WebMethods, Mahzone SAP XI, MuleSoft
Experienced for project management and design activities
Other: Siebel, Business Objects, Cramer Conceptual knowledge for project management activities
Programming languages / Scripting / Tooling
Pascal, C, Fortran, Java, Visio Experienced
MySQL, JUnit Jenkins, MSAccess
Reasonable experienced
Web services XML, XSLT, XSD, WSDL Conceptual knowledge for project management activities
Methods and tools UML (Unified Modelling Language) Knowledge on content level (activity diagrams, class diagrams and sequence diagrams)
RUP
Knowledge and practical experience. Detailed knowledge on applications ClearQuest and Requisite Pro
SCRUM Knowledge and practical experience as Scrum Master. Certified Product Owner
JIRA, Gemini Used to define user stories and progress on tickets. Knowledge and practical experience as Scrum Master
DSDM Knowledge and practical experience.
Business Project Engagement & Delivery process (KPN method)
Knowledge on content level. Method for managing all phases of system development based on the waterfall approach.
Prince II, ITIL Experienced (both as project manager and consultant)
TMAP Knowledge and practical experience.