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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.

Are we falling off the edge?

… maybe, maybe not

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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.

• Global fix

• Increased regulation

• Standardisation

What next?

Global vs. local?

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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.

The dark cloud…

… and the silver lining

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© Xchanging 2009, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.

Booming BPO…

• Fading boundaries

• Global scale

• Processing precision

• World class technology

…in a busted economy