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Definitions
a person’s capability to adapt to
new cultural contexts
a person’s capability to function effectively in
situations characterized by cultural diversity
Cultural intelligence is…
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Final CQ Model
Beliefs• Attitude
• Motivation
Being• Disposition• Way of life
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Yang Lan - The generation that is remaking China
Yang Lan, a journalist and entrepreneur who's been called "the Oprah of China," offers insight into the next generation of young Chinese citizens — urban, connected (via microblogs) and alert to injustice.
http://www.ted.com/talks/yang_lan
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PauseIdentify any personal beliefs that you may
have regarding cross-cultural interaction/situations
How do you think these beliefs may be manifested in your disposition/behaviour
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Mind your manners/etiquette in cross-cultural situations
During Meetings (verbal & nonverbal)
During Interactions
During Meals
During Outings
**Refer to Pg 13-14 of Handbook
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BEHAVIOUR
Can I act properly in a new culture?
Behaviour
Verbal aspects
Non-Verbal aspects
High Self-Monitor
Ability to suppress
inappropriate behaviour
Flexibility
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III. Experiential Learning Theory / Styles
DO Active
Experimentation
OBSERVE / RELFECT Reflective
Observation
THEORY/CONCEPTAbstract
Conceptualisation
FEELConcrete
Experience
TRANSFORMING / GRASPING
EXPERIENCES
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My personal insights by Ong BY
• Keep an open mind• Celebrate & Enjoy diversity
My motto in cross-cultural context:“Not right, Not wrong,
Just different”
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Cross-cultural tips by Wei BZ
• Respect• Awareness & Sensitivity
Seek to understand first before being understood.Focus on what we have in common
rather than what we don’t.
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中西文化对比的图片Generalization or Stereotype or Truth?
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生活方式
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对待愤怒
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排队
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聚会
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在餐厅
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领导
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Take the opportunity of this trip to do the following:make your personal observations and interact with the locals so that you can come to your own conclusion about what you have heard and seendiscover something about yourself & others (related to CQ)reflect and discuss the readings available on the Cross-cultural Insights on wikispace.
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ReferencesAng, S. et al. (2005). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation, andtask performance. Management and Organization Review.
Earley, P.C. and Ang, S. (2003). Cultural Intelligence: Individual Interactions Across Cultures. CA: Stanford University Press.
Earley, P.C. and Mosakowski, E. (2008). Cultural Intelligence. Harvard Business review.
Osborn, T.N. (2006). CULTURAL INTELLIGENCE: Another Aspect of Emotional Intelligence.
Thomas, D.C. and Inkson, K. (2004). Cultural Intelligence: People Skills for Global Business. Berrett-Koehler Publishers, Inc.