Download - Designing Job Aids
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Benefits
Organizes Training Delivery Enhances Interest Enhances Retention Facilitates
Training Transfer Standardizes
Procedure
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Common Job Aid Formats
Step-by-step Forms And Worksheets Decision Tables Flow Charts Checklists Reference Sources FAQ
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1. Plan - Usage
Who are my learners? Newbies/Veterans? Subject matter knowledge? Comfort with English, numbers, etc.?
How will the job aid be used? Frequency of use? Pressure/Speed? User input required?
What might be an appropriate format? Format – Step-by-Step, etc. Medium – Word? Excel? PowerPoint? WiKey?
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Usage: Changing a Tire
Who are my learners?
How will the job aid be used?
What might be an appropriate format?
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1. Plan - Objective
Desired Results Begin With The End In Mind! What Do They Need To Know/Do?
Elements: Performance – What Will The Learner Be Doing?
Action Verb – Visible/Audible Conditions – What Conditions Will You Impose?
Context/Circumstances Criterion – How Will You Recognize Success?
Quality/Speed
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Planning A Job Aid For Composing A Lotus Notes E-mail Fill in Job Aid handout
Usage – Teams 1 & 3 Who How What
Objective – Teams 2 & 4 Performance Condition Criterion
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2. Gather
What Existing Information Is Available? Policy & Procedure
WiKey Word Docs File Drawers Sticky Notes Cocktail Napkins
Subject Matter Experts?
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3. Brainstorm
What Topics & Steps What Topics & Steps Might Be IncludedMight Be Included
Based On Planning? Based On Planning?
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4. Organize
What's Important?What's Important? What's Missing?What's Missing? ChunkingChunking SequencingSequencing
ChunksChunks Within ChunksWithin Chunks
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Organize: Changing a Tire Snow Tires vs. All Season Tires Where To Buy Tires How Tires Are Made Operating A Jack Loosening Lug Nuts Pulling Over Safely Evaluating A Tire's Condition Inflating A Tire Soliciting Roadside Assistance Raising A Car Positioning A Jack
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Organizing A Job Aid For Composing A Lotus Notes E-mail Spell Checking Addressing Subject Creating Inserting Attachments Formatting Text Launching Lotus Notes
Adding A Contact Copying Text Closing Lotus Notes Using Instant
Messaging Inserting A Signature
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5. Format
Develop Job Aid In Chosen Format Using Applicable Tool – Next Time!!!
Choice Of Words Fewer Is Generally Better Action Verbs Consistency – e.g. “Click”, “Select”, “Push”, “Hit”