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DESTINATION ORGANIZATION CORONAVIRUS INDUSTRY UPDATE WEBINAR
April 22, 2020
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Q&APlease post questions in the Q&A Box on the
bottom of your ZOOM webinar screen.
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CORONAVIRUS RESOURCE PAGE
RESOURCES AVAILABLE AT
DESTINATIONSINTERNATIONAL.ORG/ADVOCACY
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THANKS TO OUR STRATEGIC PARTNERS
PINNACLE PARTNERS:
Brand USA, Miles Partnership, and Simpleview
PREMIER PARTNERS:
Arrivalist, FiredUp Culture, IMEX Group, Longwoods International, MMGY Global, STR, Tempest, and TripAdvisor
PRINCIPLE PARTNERS:
CFO By Design, Connect, cvent, Digital Edge Marketing, Expedia Group Media Solutions, JLL, MMGY NextFactor, Northstar Meetings Group, and SearchWide Global.
CORPORATE PARTNERS:
ADARA, Barkley, Casual Astronaut, Carvertise, Civitas, CrowdRiff, Destination Analysts, Destination ENV, Fuseideas, Greenberg & Traurig LLP, HelmsBriscoe, HootBoard, Madden Media, Maritz Global Events, Mile Marker 630, Omni Experience, Pandora Media, Sojern and Tourism Economics
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UPCOMING WEBINARS
Weekly Coronavirus Industry Update Webinar
APRIL 29, 2020 at 11:30 AM ET
REGISTER FOR ALL WEBINARS AT
LEARNINGCENTER.DESTINATIONSINTERNATIONAL.ORG
Weekly Coronavirus Update Webinar
Wednesday, April 29, 11:30 AM-12:30 PM ET
United States CEO Coronavirus Update Webinar
Tuesday, April 28, 1:00 PM-2:00 PM ET
Event Impact Calculator Open Q&A Session
Friday, May 1, 11:00 AM-12:00 PM ET
Canadian CEO Coronavirus Update Webinar
Tuesday, May 5, 1:00 PM-2:00 PM ET
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ANDREAS WEISSENBORN
SENIOR DIRECTOR OF RESEARCH AND
ADVOCACY
DESTINATIONS INTERNATIONAL FOUNDATION
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COVID-19 Leisure Marketing Survey
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Survey
283 Respondents between 4/16-4/20
28% President/CEO/ED, 30% Senior, 36% Intermediate, 6% Entry Staffing
28% 0-5, 19% 6-10, 14% 11-20, 10% 21-35, 10% 36-50, 19% 50+ FTES
28% 0-1M, 27% 1.1-3M, 21% 3.1M-10M, 14% 10.1M-20M, 10% 20.1+Operating Budget
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Reductions
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Leisure Marketing Reductions
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Travel Trade Marketing Reductions
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Meetings & Convention Business Development Reductions
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Staff Reductions & Division of work
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Community & Communications
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Communications (When & Who)
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Communications Context
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Business Community Activations through your Communications
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Marketing To your Local Community
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When to market Beyond your Local Community?
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Recovery
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How do you feel your community's comfort level is with the return of travelers to your destination?
• 1 = Low, 10 = High
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Radius of Media Spend? Pre COVID-19POST?
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Media Spend after Recovery?
1 = Highest Priority
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Metrics for measuring your messaging
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Budget Priorities for the next year
1 = Highest Priority
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Thank you.
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KYLE EDMISTON
CEO
VISIT LAKE CHARLES
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COVID-19
INSIGHTS, TOOLS, ACTIONPost Crisis Planning
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3-Phase Approach
SUPPORT RECOVER ADVANCE
The time trying to
adjust and simply hold
on and maintain
against an ever-
changing negative
landscape
The time when things
are settled down and
action focuses on
recapturing loss and
developing strategic
plans for growth
The period when past
effects are overcome,
and action moves to
capturing new visitation
CREATE A PLAN
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Strategy Lenses
Review tourism
related, state and
local policies,
announcements and
status updates.
MONITOR MEASURE MESSAGE MANAGE MARKET
Aggregate and
originate research to
understand and
measure
the impact caused
by COVID-19
Develop
communications and
content strategy to
engage a wide range
of audiences
(industry, locals,
travelers)
CREATE A PLAN
Community
engagement
strategies, visitor
engagement and
destination
strategies
Promotional
marketing efforts to
activate traditional
audiences and
discover new ones
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MONITOR
visitlakecharles.org/update/
Expert Industry, Health &
Government Resources o Industry Resources
• Destinations International
• US Travel
• MPI
• Local Economic Development Offices/Chambers of Commerce
o Health & Government
• World Health Organization
• CDC
• State Department
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MEASURE
Aggregate, Analyze and Initiate
► Continuously collect, evaluate and distill leading industry
research
► Analyze sentiment and behavior within Visit Lake Charles
owned channels and utilizing broader available reporting and
tools
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MESSAGE
Empathy and Meaningful Support
► Support and promote our local businesses by becoming a
source of timely and reliable information
► Mobilize locals and keep future travelers engaged while
staying true to the Visit Lake Charles brand and values
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MANAGE
Listen, React and Evolve
► Utilize consumer sentiment data and social listening to
guide our future efforts and timing.
► Be prepared to adjust our consumer facing voice to fit the
times.
► Use analytics, and benchmarking data to track recovery.
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MARKET
Take it Slow at First
1. Focus on Visit Lake Charles owned channels in the beginning
2. Identify benchmarks to start moving into next phase
o Web traffic trends
o Travel sentiment
o Media consumption expands beyond news
3. Create a plan to support our local businesses as they prepare to re-open: special offers,
promotional emails, featured packages
4. Expand paid placements to targeted, programmatic, digital buys – ensuring brand safety
within placements
5. Modify calls to action to inspiration and focus on optimistic future
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THANK YOU!
VisitLakeCharles.org
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BARRY WHITECEO
CHATTANOOGA TOURISM COMPANY
DAVE SANTUCCI CMO
CHATTANOOGA TOURISM COMPANY
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2020 RECOVERY PLAN AT A GLANCE (MONTH BY MONTH)
Crisis Comms Restart
Brand Pillar Spots
Consumer Campaign
Recovery
*Based on latest insights and data available to date. Recommendation subject to change.
Safer Together
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Brand Pillar Spots - Community AttitudeWe Chattanoogans have a lot to be
thankful for... and proud of:
The grit and gumption of our people,
our honored place in the American tapestry,
the natural wonders, diversity of humanity,
remarkable innovation and industry that set us apart.
We’ve learned the only thing that never changes
is that things change...
and to expect the unexpected.
We are strong, resilient, We are Chattanooga.
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Q&AMODERATED BY GABRIEL SEDER
SENIOR DIRECTOR OF ADVOCACY POLICY
AND PROGRAM DEVELOPMENT
DESTINATIONS INTERNATIONAL FOUNDATION
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UPCOMING WEBINARS
REGISTER FOR ALL WEBINARS AT
LEARNINGCENTER.DESTINATIONSINTERNATIONAL.ORG
Weekly Coronavirus Industry Update Webinar
APRIL 29, 2020 at 11:30 AM ET
Weekly Coronavirus Update Webinar
Wednesday, April 29, 11:30 AM-12:30 PM ET
United States CEO Coronavirus Update Webinar
Tuesday, April 28, 1:00 PM-2:00 PM ET
Event Impact Calculator Open Q&A Session
Friday, May 1, 11:00 AM-12:00 PM ET
Canadian CEO Coronavirus Update Webinar
Tuesday, May 5, 1:00 PM-2:00 PM ET
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MORE QUESTIONS?
Join us on our Online Member Forum!
destinationsinternational.org/member-forum