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Developing Business/Professional Relationships
PROFITT Soft Skills Curriculum Module 13Lesson B
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What do you pack to pursue a professional relationship and what
do you leave behind?
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What does it take to create productive professional working
relationships?
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What does it mean to understand the culture of the customer you
are serving?
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What are the critical features of a well-developed relationship?
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How do you find out about the business customer?
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What are your best attributes that you can use to create solid relationships?
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What Core Principles do you want to establish as anchors to building your relationships and customer
service strategy?
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Strategy for Building Professional Relationships
• Assess
• Plan
• Implement
• Evaluate
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Relationship Mind Mapping
RelationshipsCustomer Service
Way of Knowin
g
Way of Relating
Way of Being
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Thinking & Development Time• Create a relationship networking mind map
City
Public Services
Private Services
Personal Services
School
Los Angeles
East side
Services for the Blind
Human Services
Voc Rehab
Restaurant
Working Person
Family
High school
CollegeC Tec School
B University
A College
Relationships
Student
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Handouts 13.B.1 - 13.B.6 12
Personal Development & Practice Time
• Practice introductions • Practice small talk