Download - Digital Transformation for Travel Providers
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Digital Transformation for Travel Providers
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DIGITAL REVOLUTION IS DRIVING FUNDAMENTAL CHANGE
62%of passengers are active
on Social Media
97%of passengers carry at
least one electronic device with them when flying
89%of travelers switch between
devices to conduct the same travel-related planning or
booking activity
34XTimes the average
business traveler checksis/her phone per day.
SOCIALLY ACTIVEDIGITALLY
CONNECTED OMNICHANNEL ALWAYS ON
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COMPETITION HAS HIGH DEGREE OF DIGITAL SOPHISTICATION
NEW BUSINESS MODELS ARE EMERGING TO CHALLENGE TRADITIONAL WAYS OF WORKING
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THE CHALLENGE FOR TRAVEL PROVIDERS
TRADITIONAL RESERVATION SYSTEMS WERE NOT DESIGNED FOR A DIGITAL WORLD
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THE CHALLENGE FOR TRAVEL PROVIDERS
DISPARATE SYSTEMS HAVE EVOLVED….DATA IS SILOED &
PROCESSES ARE NOT CONSISTENT
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TICKET CENTRIC TO CUSTOMER CENTRIC
SO, HOW DO YOU TRANSFORM TO CUSTOMER CENTRIC?
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CONTEXTUAL & RELEVANT CUSTOMER ENGAGEMENT
YOU NEED LIVE DATA & COMMON PROCESSES ACROSS ALL CUSTOMER TOUCH POINTS
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CONTEXTUAL & RELEVANT CUSTOMER ENGAGEMENT
OMNICHANNEL SYSTEMS PROVIDE A SINGLE POINT
OF INTEGRATION
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SAP HYBRIS IS OMNICHANNEL AT ITS CORE
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SAP HYBRIS COMMERCE ENABLED FOR THE TRAVEL INDUSTRY
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SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
PROVIDES THE INDUSTRY FUNCTIONALITY
TRAVEL SEARCHBUNDLING
FARE SHOPPINGINVENTORY & PRICE
ANCILLARIESPASSENGER PROFILE
BOOKING MANAGEMENTAMEND & CANCEL
B2C CUSTOMER ACCOUNT
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SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
FULLY RESPONSIVE STOREFRONT TO
PROVIDE A SEAMLESS
EXPERIENCE ACROSS DEVICES
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SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
BOOKING FUNNEL WITH
FARE OPTIONS & ANCILLARY
UPSELL
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SAP HYBRIS COMMERCE, TRAVEL ACCELERATOR
TRIP FINDER TO INSPIRE CUSTOMERS
& PROFILE TO PERSONALISE THEIR
JOURNEY
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THE BENEFITS OF SAP HYBRIS COMMERCE
Scale up
Go where your customers are
Be a leader
RATED A LEADER IN COMMERCE BY INDUSTRY ANALYSTS
OMNICHANNEL ENABLES CONSISENT CUSTOMER ENGAGEMENT
OPEN ARCHITECTURE DESIGNED FOR EASE OF INTEGRATION
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