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IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCILCONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADA

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DISCIPLINECOMMITTEEOFTHEIMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL

Panel: GeorgesBoissé,PublicRepresentative,Chairperson DeborahSong,Member JohnLironi,Member Between:ImmigrationConsultantsofCanadaRegulatoryCouncil RossMorrisonfor ImmigrationConsultantsofCanada RegulatoryCouncilAnd JamesWebb,R421287 YogaChahal,CounselforICCRCFileNo.CD.2014.487 theMember AndrewRomanforthePanel oftheDisciplineCommitteeDateofHearing:Thursday,April28,2016DateoftheReasonsfortheDecision:May10,2016

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ReasonsforDecisionIntroduction

ThecomplaintwasheardbyconferencecallofapaneloftheDisciplineCommitteeofthethreememberslistedabove,onApril28,2016.Thepanelreviewedanddiscussedthewrittensubmissionsofthepartiesprovidedtothepanelbeforethehearing.AlsoattendingtheconferencecallwereCarlaGelbloom,whorecordedtheminutesandthepanel’sdecisionandindependentlegalcounsel,AndrewRoman.Mr.Morrisonwasavailableduringthecalltoansweranyquestionsthepanelhad.

DisciplineCommitteeDecisionandReasons ICCRCFileNo.#CD.2014.487


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NoticeofReferral

ThePanelreceivedacopyoftheNoticeofReferral.Thepartiesacknowledgeandagreethattheallegationsassetoutbelowaresubstantiallycorrect.

1. TheMemberbreachedhisobligationswithrespecttomaintainingqualityservice.

(a) ApplicableArticle(s)oftheCodeofProfessionalEthics:

(i) Article6.1–MaintenanceofQualityService;

(ii) 6.1.1–Meetallapplicabledeadlines;

(iii) 6.1.2–ConductClientaffairsinanefficient,cost-effectivemanner;

(iv) 6.1.3–CommunicatewiththeClientatallstagesofamatterinatimelyandeffectiveway;

(v) 6.1.5–AnswerreasonableClientrequestsinatimelyandeffectivemanner;

(vi) 6.1.9–ComplyinletterandinspiritwiththisCode.

(b) ParticularsoftheAllegation(s):

(i) TheComplainantretainedJamesWebb(the“Member”)tomakeApplicationforPermanentResidenceinCanada.

(ii) TheComplainantsignedaContractofEngagementwiththeMemberinApril,2009andpaidtotheMembertherequiredupfrontfeeof$3,000CDN.onoraboutApril21,2009.

(iii) TheMemberpromisedtoarrangeajobofferfortheComplainant,approvedbyHumanResourcesSkillsDevelopmentCanada(“HRSDC”).TheMemberwouldthenfiletheComplainant’sApplicationforPermanentResidenceinCanadaonthepointsystem.

(iv) InoraboutJanuary,2010theMemberinformedtheComplainantthattheMemberhadsuccessfullyarrangedajobofferfortheComplainant.Theoffer,however,wasforthedesignationelectrician.

(v) TheComplainantinformedtheMemberthathewasnotqualifiedforthisjob.

(vi) Immediatelythereafter,onthesamedaytheMembersenttheComplainantanotherjobofferfromanothercompany.Allthematerialinthisjobofferwasthesameasthematerialinthepreviousjobofferexceptforthecompany’snameandthedesignation.

(vii) UponreceiptofthesecondjoboffertheComplainantsuspectedthatthiswasnotarealjobofferandhadnotbeenHRSDCapproved.TheComplainantrepeatedlyaskedtheMembertoprovideproofthatthesecondjobofferhadbeenapprovedbyHRSDC.TheMemberfailedtodosoandtoprovidetheComplainantwithasatisfactoryanswer.



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(viii) ThereaftertheComplainantrepeatedlyaskedtheMemberabouttheprogressofhiscase.However,theMemberavoidedtheComplainant’semailsandfailedtorespondtotheComplainant’srequestsforinformation.

(ix) TheComplainantaskedtheMembertorefundhismoneybuttheMemberfailedorrefusedtodoso.

(x) TheCompliantfiledacomplaintagainsttheMemberwithICCRCinoraboutNovember,2014.

MinutesofSettlement

IntheMinutesofSettlementthepartiesjointlyagreeandsubmitthatthepenaltytobeimposedbythepaneloftheDisciplineCommittee:

(a) Areprimand,thetextofwhichissetoutinSchedule“A”attachedhereto;

(b) TheMemberwillbesuspendedfrompracticeforaperiodoftwomonths,commencingMay1, 2016;

(c) OnemonthofthesuspensionwillbewaivedonconditionthattheMembertakestheICCRC PracticeManagementEducation(“PME”)courseonEthicalPractice,suchcoursetobe completedbyJune1,2016;

(d) NolaterthanJune15,2016theMemberwillfilewiththeICCRCRegistrarasworndeclaration thathehascompletedthePMEcourseassetoutinsubparagraph(c)above;

(e) IftheMemberdoesnotcomplywiththerequirementssetoutinsubparagraphs(c)and(d) above,thenhewillbesuspendedforafurtherperiodofonemonth,suchsuspensiontotake effectuponnon-compliance.

THEDISCIPLINECOMMITTEEORDERSthatthisOrdershallbepublishedontheICCRCWebsite.

Decision

Aftercarefullyreviewingthewrittensubmissionsoftheparties,thepanelunanimouslyapprovedtheJointSubmissiononPenalty.Inaddition,thepanelrecognizesthattheMemberhasarrangedtorefundtotheComplainanttheupfrontfeeof$3,000CDNbytwochequesdatedFebruary27,2016andMarch22,2016.Thepanelfoundthattheproposedpenaltyadequatelyaddressedtheneedforageneraldeterrencetotheentiremembership,aswellasaspecificdeterrencetotheMember.Thepaneldecidedthattheproposedpenaltyisreasonableandinthepublicinterest.

Thepanelcommendedthepartiesforreachinganagreementonboththefactsandtheproposedpenalty.



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ThepaneldirectsICCRC’sComplaintsandProfessionalStandardsAdministratortoinserteachofourelectronicsignaturesinthesignaturelinesattheendoftheseReasonsforDecision.

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GeorgesBoissé,PublicRepresentative,Chairperson

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DeborahSong,Member

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JohnLironi,Member

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