Download - DOM-MODERN APPROACH TO SERVICE DELIVERY
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SERVICE DELIVERY.
GOVERNMENT OF KERALA.
DISTRICT OFFICE MANUAL.
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DOM.
PROCEDURES,
COMMUNICATION..
DUTIES.
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BE S.M.A.R.T.
SPECIFIC. MEASURABLE. ACHIEVABLE.
REWARDING.. TIME
BOUNDED.
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THE POWER OF THE PEOPLE IS STRONGER THAN PEOPLE IN POWER.
RIGHT TO
INFORMATIONRIGHT TO
FOOD
RIGHT TO
HEALTHRIGHT TO
EDUCATION.
RIGHT TO
HEARING..
RIGHT TO
SERVICE.
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CUSTOMER IS THE EMPEROR.
QUALITYSPEED.
INFORMATION.
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CITIZEN CENTRIC ADMINISTRATION.
ACCOUNTABILITY
TRANPARANCY.
RESPONSIVENESS.
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.
EFFICIENCY.
EFFECTIVENES.
EXCELLENCE
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.
SHARPEN YOUR AXE ,,,,,,
HARD WORK
VS
SMART WORK,
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YOU CAN BE A VICTOR OR VICTIM…….IT IS YOUR
CHOICE.
LEARN
TO SATISFY
CUSTOMERS
CREATE
TRUST.
LEARN TO
LOVE THE
CROWD
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YOU CAN BE A VICTOR OR VICTIM…….IT IS YOUR
CHOICE.
LEARN
TO SATISFY
CUSTOMERS
CREATE
TRUST.
LEARN TO
LOVE THE
CROWD
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WHY A CUSOMER BECOME ANGRY.
A CUSTOMER BECOME ANGRY
WHEN
HIS DISSATISFACTION IS POORLY MANAGED.
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ENJOY THE RIDE……BE THE CHANGE
YOU WANT TO SEE…………YOUR ASSETS.
YOUR
ATTITUDE
YOUR
SKILLS.
YOUR
HEALTH.
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YOU CANNOT WIN WITHOUT HELPING OTHERS TO WIN….
INTEREST.
COMMITMENT.PASSION.
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REMEMBER……DOM IS A GOOD SERVANT…BUT A BAD
MASTER..
FAMILY.
FINANCIAL.
PHYSICAL.
MENTAL
SOCIAL.
SPIRITUAL
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BALANCED LIFE..
FAMILY.
FINANCIAL.
PHYSICAL.
MENTAL
SOCIAL.
SPIRITUAL
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,
EFFICIENCY EFFECTIVENES.EXCELLENCE.
DOMRIGHTS
&
SERVICE
QUALITY
IN
SERVICE
DELIVERY.
WHAT CAN WE DO
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WHAT CAN WE DO….
OBTAIN THE
REPORTS IN FILES
WITHOUT ISSUING
REMINDERS…….
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Why this barricade….?
DO THINGS DIFFERENTLY.
BREAK THE BOUNDARIES…..
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WHAT CAN WE DO….
Informal file workshops.
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WHAT CAN WE DO….
Inter personal
relationship..
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DIGITAL DIVIDE…...
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WHAT CAN WE DO….
INSIST TELEPHONE
NUMBER
OF THE APPLICANT
IN EVERY
APPLICATIONS.…….
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WHAT CAN WE DO….
INCLUDE
TELEPHONE NUMBER
FAX NUMBER
MAIL ADDRESS
OF THE OFFICE
IN EVERY
COMMUNICATION.
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WHAT CAN WE DO….
SPENT
A SMALL PART OF
INCOME FOR YOUR
BETTERMENT.
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WHAT CAN WE DO….
SMART
COMMUNICATION.
SPECIFIC,
MEASURABLE,
ACHIEVABLE
RESULT ORIENTED &
TIME BOUNDED.
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WHAT CAN WE DO….
SMART
COMMUNICATION.
SPECIFIC,
MEASURABLE,
ACHIEVABLE
RESULT ORIENTED &
TIME BOUNDED.
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WHAT CAN WE DO….
GO EXTRAMILE…..
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TIME MANAGEMENT IS LIFE MANAGEMENT.
MANAGE
YOUR TIME.
.
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WHAT CAN WE DO….
Grouping.
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WHAT CAN WE DO….
Grouping.
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WHAT CAN WE DO….
Consolidation
Of information.
Keep it in clouds.
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IF YOU WANT TO BE SMARTREMEMBER…..
PERSONAL
REGISTER
IS
A
GOOD SERVANT.
BUT
A
BAD MASTER..
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RECEIPT OF TAPAL.
STAMP
CANCELLED
INITIALS
OF
HODDATE SEAL
CURRENT
NUMBER.CATEGORY. TIME LIMIT.
RECEIPT OF TAPAL.
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PERSONAL REGISTER IS NOT PERSONAL……...
1.SERIAL NUMBER
2.CURRENTNUMBER.
3.DATE.
4.SUBJECT.
5.DATE OFSUBMISSION.
6. DATE OF RETURN
REFERENCEISSUED TO WHOM.
8. COMMN RECEIVED
9.DATE.
10.NATUREOF DISPOSAL..
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PERSONAL REGISTER IS NOT PERSONAL……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14(0471-2357889)
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PERSONAL REGISTERCROSS REFERNCING……..
COL.2 COL.3
26-10-14
2387 4375/13 2354 2231/10 2355 2267/11 2357 9854/11
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SUBMISSION OF FILESMATERIALS NEEDED..
PENDING
BACK FILENEW FILE. DISPOSAL.
STOCK
FILE
.
SIMILAR
BACK FILE.TIME LIMIT.
.
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NOTE FILE……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
NOTE.
SUB-LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS.-POSSIBILITY OF ASSIGNMENT UNDER ZERO LAND LESS SCHEME. REF-FAX MESSAGE NO B1- 543566/14 DT 14/09/14 from SECY REVENUE (S) Dept. C1-5476/14 )
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drafting….
C1-9756/14
District Collector, kottayam
sub-
ref.
I invite kind attention to the ref cited …….........................................................................................
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Sending e mail messeges….
C1-9756/14
District Collector, kottayam
sub-
ref.
I invite kind attention to the ref cited …….........................................................................................
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SUBMISSION OF FILESMATERIALS NEEDED..
PENDING
BACK FILENEW FILE. DISPOSAL.
STOCK
FILE
.
SIMILAR
BACK FILE.TIME LIMIT.
.
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DOM….
FLAGGING…….
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DOM….
LINKING
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DOM….
LABELLING…….
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DOM….
TAGGING…….
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DOM….
FLAP COVER…….
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Files having no action in the immediate future….
CALL BOOK…….
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Files having no action in the immediate future….
Special register,…….
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Files having no action in the immediate future….
Asset register.…….
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DISPOSALS.
CALL BOOK…….
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DISPOSALS.
L:Dis. K:Dis. R:Dis.
N:Dis.. XN: Dis.
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DISPOSAL jackets.
L:Dis. K:Dis. R:Dis.
N:Dis.. XN: Dis.
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SMART despatch…..
Tapal. Messenger
Phone..
E mail Fax.
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.
Thank You…………………………
T. James Joseph, Adhikarathil,
Kottayam,Kerala.