Download - Driving Academy Communty Transport Workbook V2

Road PassengerRoad PassengerVehicle DrivingVehicle Driving

Community TransportCommunity Transport

© Accrington & Rossendale College MMXIII - HB v2

Workbook ActivitiesWorkbook Activities

2


YOUR NAME:

……………………………………………………………………………………..ASSESSOR NAME:

……………………………………………………………………………………..START DATE:

......................................................................................................................

3

Learner&Assessor

Declaration

Learner&Assessor

Declaration

Community TransportCommunity TransportTo confirm the evidence sumitted to claim competence is authentic, tick (a ) the appropriatebox to indicate the assessment methods used to show competence for each unit Then,complete a statement showing how you have achieved these units. This statement shouldinclude;

» how you completed the units and what you have learnt from the experience.» how long you have been working towards these units.» how this has affected the way you approach driving community transport vehicles.

Once you have done this, your assessor will write a statement providing support for yourstatement and describing how you have achieved these units.

UNITS ACHIEVED OB KU PD WT PE OTUNIT CU2787: Drive Community Transport or Chauffeured

Vehicles Safely and Efficiently

UNIT CU2788: Provide Professional Customer Service in theRoad Passenger Transport Industries

UNIT CU2789: Deal with Emergencies and Incidents Duringa Journey Transporting Passengers

UNIT CU2790: Provide a Transport Service for PassengersWho Require Assistance

UNIT CU2798: Plan Routes in the Road Passenger TransportIndustries

OB: Observation KU: Knowledge / Workbook PD: Professional DiscussionPE: Product Evidence WT:Witness Testimony OT: Other

Learner Statement:

Assessor Statement:

4

Com

plaintsan

dApp

eals

Procedu

res

Com

plaintsan

dApp

eals

Procedu

res


If a candidate is dissatisfied with an assessment outcome, they have the right to appeal. There are3 stages in the appeals procedure and each stage must be exhausted before proceeding to the nextone. Candidates are advised to keep their own copies of all the documents used in the appealsprocedure. The main reasons for an appeal are likely to be :

» The candidate does not understand why they are not yet regarded as competent,due to unsatisfactory feedback from the assessor.

» The candidate believes they are competent and that the assessor has misjudgedthem, or has failed to utilise some vital evidence.

Stage 1If a candidate has received a decision as to their competence with which they are unsatisfied, theyhave the right to appeal directly to the assessor who carried out the assessment. This appeal mustbe in writing and clearly indicate:

» Points of disagreement

» The evidence in the portfolio that the candidate believes meets the requirementsof the standards for claiming competence

Stage 2Candidates who are not satisfied with the outcome of their stage 1 appeal can next appeal to theCentre's Internal Verifier. This appeal must be in writing, but need not repeat the detail provided atStage 1 as all the documentation used at stage 1 will be passed onto the Internal Verifier. Theverifier will forward a decision to the candidate & assessor within two weeks.

Stage 3Candidates who are not satisfied with the outcomes of stage 2 of the appeals procedure and whohave exhausted all the Centre's internal appeals procedures, may proceed to Stage 3. This appealmust be in writing to the EDI General Manager Operations, and must be accompanied by copiesof all documentation from Stages 1 & 2. There must also be evidence that the candidate hasexhausted all the Centre's internal appeals procedures.

An investigation will be undertaken on behalf of EDI and a report will be compiled forconsideration by the EDI Appeals Panel. This consideration will lead to one of 2 decisionsEITHER the Appeals Panel will support the recommendation of the report for the appeal to beupheld or rejected.

OR the Appeals Panel will appoint an independent assessor and require the candidate tore-submit their portfolio and be available for an interview on an agreed date. The independentAssessor will then report to the Appeals Panel. The appeal will either be rejected or upheld.THE DECISION OF THE APPEALS PANEL WILL BE FINAL.

A fee will be charged to the candidate at Stage 3. This fee will be refunded if the appeal isupheld.

5

Com

plaintsand

Appeals

Procedures

Com

plaintsand

Appeals

Procedures


The appeals procedure aims to ensure the following:

» The operation of the appeals procedure, and results arising from it, are monitoredto determine future policy

» All candidates' complaints are acknowledged and investigated to establish thefacts and evidence supporting the appeal. If a complaint is considered justified,remedial action will be taken

» All candidates who register an appeal receive a formal reply within 8 weeks. It isintended that the response will be to the mutual satisfaction of the candidate and EDI

The appeals procedure and how it may be utilised must be communicated and available in writingto all candidates.

Composition of the Appeals Panel

The Appeals Panel will comprise the chair and one other independent member of the AdvisoryCouncil for Education and Training, the General Manager Operations and the Director ofTechnical Development. The Land Transport Team Co-Ordinator contact details are:

Graham RoweAccrington & Rossendale College,Broad Oak Campus,Broad Oak Road,Accrington,Lancashire.BB5 2AW.

Telephone: 01254 389933. Fax: 01254 354001.e-mail : [email protected]

Accrington & Rossendale College Complaints Procedure

If you wish to make a complaint about any aspect of the college or your assessor, forms areavailable from Information+ and guidance centres.

Completed forms are sent to the responsible college manager who will respond within 15 workingdays. If you are dissatisfied with the manager's handling of the complaint, you can appeal to theCollege Principal, who will investigate the matter again and give you a response within 10 workingdays.

If you are still dissatisfied your final recourse is to the Chief Executive of the Further EducationFunding Council or the Secretary of State for Education and Employment.

Telephone: 01254 389933. Fax: 01254 354001. email - [email protected]

6

Skills

ofaCom

mun

ityTran

sportDriver

Skills

ofaCom

mun

ityTran

sportDriver


Skills Activity

Complete the boxes below with the skills that are required to be a competent CommunityTransport Driver. When these have been completed, you will have identified the criteriaby which your performance and knowledge will be assessed for your Qualification

BASIC SKILLS CUSTOMER SERVICESKILLS

OTHER SKILLSDRIVING SKILLS

7

Activities

Unit

CU2787

Activities

Unit

CU2787


Unit CU 2787Unit CU 2787Drive Community Transport or Chauffeured

Vehicles Safely and Efficiently

The purpose of this unit is for learners to demonstrate occupational competence in drivingcommunity transport or chauffeured vehicles safely and efficiently.

This unit is particularly suitable for learners working as a driver in the community transportor chauffeur industries

8

Daily

VehicleChe

cks

Daily

VehicleChe

cks


For this activity, identify in the word search grid below some of the things you need to checkbefore taking your vehicle out for the first time.Circle them with a pen and cross them off thelist below.

Activity 1.1

WASHERS WIPERS LIGHTS TYRES WHEELNUTSOIL WATER EXITS SEATS SEATBELTSBODYWORK HORN DEMISTERS LIFT EQUIPMENTEXTINGUISHER MIRRORS HANDBRAKE

9

Legislation,Regulatory

Authorities

&Fitness

toDrive

Legislation,Regulatory

Authorities

&Fitness

toDrive


Activity 1.2

Outline the current legislation about medical fitness requirements to drive passengercarrying vehicles.

Describe how alcohol, drugs or any other substances are likely to affect behaviour.

Describe the effects of tiredness and stress and the importance of rest periods.

Outline the relevant regulations for carrying passengers.

Describe who the regulatory authorities are and outline their powers.

Describe how you would get a replacement vehicle if yours is found to be defective.

If you find any defects during the above procedure, how and to whom are they reported?

Describe your company’s first user defect check procedure.

10

Forces

inMotion

Forces

inMotion


Care must be takenwhen travelling overspeed humps or tablesas well as slowingdown and stopping thebus. How you performthese activities duringa journey can affectthe safety and comfortof your passengers.

Activity 1.3

Listed below are both scenarios. Firstly, describe the effect of scenario ‘A’ on the passengersand vehicle then determine what could happen if travelling over speed humps is conducted inthis manner. Then, describe how scenario ‘B’ affects your passengers, vehicle and what couldhappen if you use your brakes in this manner.

A - Travelling too fast over speed humps or tables.

B - Sharp, hard, harsh braking.

Effect on thepassengers

What could happenas a result?

What would you do to ensurepassenger safety and comfort

A

B

Describe how your personal driving style affects other road users.

Identify the relevant laws and codes of practice related to eco-safe driving.

11

FuelEfficient

Driving

FuelEfficient

Driving


Eco-safe driving is a recognised and proven styleof driving that contributes to road safety, whilstreducing fuel consumption and emissions.For this activity, describe how the fuel efficiency

of your vehicle can be maximised by the correct use of the gearbox and brakes. Include inyour statement how to adapt your driving style to be more fuel efficient in various trafficconditions.

Activity 1.4

If your vehicle will achieve 25 miles(40 km) per gallon (4.54ltrs) of diesel, howmany gallons or litres of diesel would ittake to travel 300 miles (483 km)?SHOW HOW YOU HAVE WORKED OUTTHE ANSWER

The fuel tank on your vehicle holds 20gallons (91 litres) of diesel, based on thefuel consumption figures above, how farcould you travel before the tank wasempty? SHOW HOW YOU HAVEWORKED OUT THE ANSWER

1 gallon = 4.54 litres.. Based on the fuelconsumption figures above, how manylitres of fuel would you need for a journeyof 225 miles (362 km)SHOW HOW YOU HAVE WORKED OUTTHE ANSWER

On a journey, your average speed is35mph (56km/h). How far will you havetravelled after three and a half hours?SHOW HOW YOU HAVE WORKED OUTTHE ANSWER

12

Weather

Con

dition

s&Stopp

ingDistanc

esWeather

Con

dition

s&Stopp

ingDistanc

esCommunity TransportCommunity Transport

As a professional driver, you encounter all sorts of weather conditions. It is important that youadapt your driving according to the current conditions. In this activity, identify some weatherconditions you may face. Then describe how you adapt your driving style to meet theseconditions.

Activity 1.5

WeatherCondition

Describe how you would adapt your driving styleto meet these conditions

How do you calculate stopping distance? (fill in the blanks)

+ = Stopping DistanceAt 30mph (48km/h), your vehicle is travelling at 44 feet(13.4m) per second. Extensive research has shown that90% of the driving population can react to a situation, onaverage, in 2 seconds. How far would your vehicle havetravelled in this time?

SHOW HOW YOU HAVE WORKED OUT THEANSWER

You are travelling on a dual carriageway in wet weather at60mph (96km/h). You have made sure to leave therecommended four second gap between you and thevehicle in front. What would this distance be in feet?

SHOW HOW YOU HAVE WORKED OUT THE ANSWER

13

Seat

Belts,P

ersonalDriving

&Safety

Controls

Seat

Belts,P

ersonalDriving

&Safety

Controls


Describe how to adapt personal driving style for slow-moving and high-speed vehicles.

Describe how to adapt personal driving style for heavy traffic.

Outline the relevant legislation relating to the use of seatbelts.

Describe the requirements of relevant laws and codes of practice relating to driving,including: speed, position, signalling, parking, reversing & considering other road users.

Describe the technical characteristics and operation of the safety controls and how to usethem to: control the vehicle, minimise wear and tear & prevent them from failing to work.

Activity 1.6

In the box below list some of the hazards thatyou may encounter when operating in a towncentre pedestrian area or any other drop off /pick up point.Then identify what precautionyou need to take to reduce or eliminate thathazard.

14

Picking

Upan

dSetting

Dow

nSafely/L

ostPrope

rty

Picking

Upan

dSetting

Dow

nSafely/L

ostPrope

rty


HAZARD or DANGER HOW TO REDUCE OR ELIMINATE

Activity 1.7

Pedestrian Area

An unidentified package or substance is anything that you cannot immediatelydetermine as being safe, recognisable or under normal cicumstances expectto find on your vehicle or in your workplace.

Describe your organisation’s procedure for dealing with unidentified lostproperty left on your bus or in your workplace.

15

Moving

Off,S

topping&Loading

theVehicle

Moving

Off,S

topping&Loading

theVehicle


Describe how to adapt to dangerous situations when moving off or stopping.

How do you adapt your driving style to suit different passengers when moving off orstopping?

Identify the relevant legislation relating to carrying passengers and stopping and waitingon the highway.

Describe how to deal with a situation where you were unable to accept a passenger.

Describe how to load the vehicle while taking account of safety rules and procedures forusing the vehicle properly.

Activity 1.8 (Learning Outcomes 6.2 - 6.6 )

16

Com

pletingYo

urDriving

Duty

Com

pletingYo

urDriving

Duty


Activity 1.9

1)

3)

2)

Completing Your Driving Duty(Learning Outcomes 8.1)

1. Provide a statement that details your organisation’s procedure for parking, handingover or transferring responsibility of your vehicle to an authorised person.

2. Provide a statement that details your organisation’s cleaning and re-fuellingrequirements.

3. Provide a statement describing the procedure for completing and handing indocuments related to ending your duty. (Including Tachograph Charts where fitted)

17

Activities

Unit

CU2788

Activities

Unit

CU2788


Unit CU 2788Unit CU 2788Provide Professional Customer Service

in theRoad Passenger Transport Industries

The purpose of this unit is for learners to demonstrate occupational competence inproviding professional customer service in the road passenger transport industries.

This unit is particularly suitable for learners working as a driver or in operational roles.

18

Diverse

Group

sof

Passeng

ers&Cus

tomer

Service

Diverse

Group

sof

Passeng

ers&Cus

tomer

Service


For this activity, indicate in the circles, the diverse groups of passengers that travel oncommunity transport services.

Activity 2.1

Once you have identified the diverse groups of passengers that travel on community transport,list them below and describe how you would provide a professional customer service to each.

19

Diverse

Groups

ofPassengers

&Custom

erService

Diverse

Groups

ofPassengers

&Custom

erService


Describe how to use equipment and technology related to customer service

20

Non

-Verba

lCom

mun

ication&Barriersto

Com

mun

ication

Non

-Verba

lCom

mun

ication&Barriersto

Com

mun

ication


In this activity, devise a list of what you would consider to be positive non-verbalcommunication (ie.body language). Then, give a brief reason why.

POSITIVE BODYLANGUAGE I THINK THIS IS POSITIVE BODY LANGUAGE BECAUSE:

Activity 2.2

Occasionally you may experience communication barriers with your customers. Somecustomers may require special assistance. In the exercise below, identify any communicationbarriers you may experience with your customers. Using your experience, complete the gridand indicate your solution to the communication barrier you have identified.

COMMUNICATIONBARRIERS I WOULD OVERCOME THIS BY.......

21

Following

Codes

ofDress

&Behaviour

Following

Codes

ofDress

&Behaviour


2. What impression does your uniform / dress code promote to your customers?

3. Describe how you could improve the service you provide to your customers

1. What is your company’s uniform / dress code?

4. Describe how you would deal with difficulties meeting the codes of dress, appearanceand behaviour.

Activity 2.3

22

Develop

ingPos

itiveRelations

hips

WithCus

tomers

Develop

ingPos

itiveRelations

hips

WithCus

tomers


Activity 2.4

Developing Positive Relationships with CustomersProvide a statement describing your organisation’s policy for promoting customer careinclude your responsibilities and the problems you may face when promoting customer care.What customer service information will benefit the organisation. How do you reportcustomer service issues and what are your organisational procedures for keeping customersinformed?

23

Activities

Unit

CU2789

Activities

Unit

CU2789


Unit CU 2789Unit CU 2789Deal with Emergencies and IncidentsDuring a Journey Transporting

Passengers in the Community Transportand Chauffeur Industries

The purpose of this unit is for learners to demonstrate occupational competence indealing with emergencies and incidents during a journey transporting passengers inthe community transport and chauffeur industries.

This unit is particularly suitable for learners who work as drivers of community transportvehicles and chauffeurs.

24

Emerge

nciesan

dIncide

nts

Emerge

nciesan

dIncide

nts


Activity 3.1 - Provide statements about how you would deal with the incidents below.Remember to refer to your company procedure and legal requirements.

Describe your organisation’s procedure for dealing with unexpected diversions.

Describe your organisation’s procedure if you are involved in a third party collision.

25

Emergencies

andIncidents

Emergencies

andIncidents


Describe your organisation’s procedure for dealing with a vehicle fire. Include in yourstatement how you would evacuate the vehicle.

Provide a statement describing how you would assist a passenger that had become ill onyour vehicle. Include in your statement any organisation’s procedures you should adhere to.

26

Emerge

nciesan

dIncide

nts

Emerge

nciesan

dIncide

nts


a) Describe your organisation’s procedure for dealing with sharp objects.

b) What are the possible risks from sharps or bodily fluids?

a)

b)

List the things that can affect passengers’ morale and customer service in emergenciesand incidents.

Describe at what point, and how help should be sought during an emergency or incident.

27

Reporting

Occurrences

Reporting

Occurrences


Activity 3.2 Reporting OccurrencesList the report forms or cards you may use in your organisation. Then, indicate whatshould be reported to the organisation on these forms or cards.

REPORT FORM WHAT SHOULD BE REPORTED?

Describe how to reduce possible dangers in travel related emergencies and incidents.

Describe how you reduce inconvenience to passengers during an emergency or incident.

Dealing with Roadside Checks by VOSA or the Police(Learning Outcomes 4.1- 4.6)

Provide a statement listing the possible events that might have to be dealt with during aroadside check. Include the minimum information you are required to give by law. Alsoidentify the limits of authority of a police officer or VOSA official during a roadside check.What things could affect passenger morale during roadside checks? Also include at whatpoint and how help should be sought when dealing with roadside checks by the police orVOSA

28

Roa

dsideChe

cksByVOSAor

thePolice

Roa

dsideChe

cksByVOSAor

thePolice


Activity 3.3

29

Activities

Unit

CU2790

Activities

Unit

CU2790


Unit CU 2790Unit CU 2790Provide a Transport Service in theCommunity Transport and ChauffeurIndustries for Passengers who Require

AssistanceThe purpose of this unit is for learners to demonstrate occupational competence inproviding a transport service in the community transport and chauffeur industries forpassengers who require assistance.

This unit is particularly suitable for learners who work as drivers of community transportvehicles and chauffeurs.

30

Equ

ality&Diversity

Equ

ality&Diversity


TheThe Equality Act 2010From 1 October 2010, the Equality Act replaced most of theDisability Discrimination Act (DDA). However, the DisabilityEquality Duty in the DDA continues to apply. The Equality Act 2010aims to protect disabled people and prevent disabilitydiscrimination. The 'Disabled people's rights in everyday life' pageis about the parts of the Equality Act 2010 that provide protectionfrom disability discrimination.

(www.direct.gov.uk)

This act and the PSV Conduct Regulations place specific duties on the driver in respect ofthe carrying of disabled persons on local bus services when operating accessible vehicles.

Describe how to recognise and interact with passengers who may need assistance.Activity 4.1

Equality and diversity is about the day-to-day issues thataffect people, their differences, their similarities, and how tocommunicate and relate to each other. It is important for us toaccept that we all have different needs at different times in ourlives.

Equal opportunity initiatives typically take place because thelaw has compelled organisations to create a ‘level playing field’in the workplace. They aim to ensure that individuals,irrespective of their race, sex or disability can have equalaccess to employment opportunities and the services thatdifferent organisations provide.

Diversity recognises that each of us is different and unique, consequently, it makes sensethat treating everyone the same is not necessarily going to work. Different people will havedifferent aspirations, expectations, opportunities, responsibilities and needs. Thereforetreating people fairly means recognising their differences, respecting them and actingaccordingly. Diversity is about valuing difference.

Equality and Diversity

31

Equality

&Diversity

Equality

&Diversity


Describe the limits of personal ability & responsibility when providing assistance.

Describe how to assess personal risk and risks to other people.

Describe the requirements of legislation & codes of practice when providing assistance.

Describe how to communicate with passengers who need assistance.

Describe how to make sure passengers are safe and comfortable

32

VehicleSystemsan

dRestraints

VehicleSystemsan

dRestraints


Wheelchair RestraintsThere are many types of restraints and tiedownsavailable with varying designs. It is vital that youknow exactly how the systems fitted to yourvehicle work as wheelchairs are not rigid and canflex or collapse if not restrained or tied downproperly. You should, therefore, obtain and readthe manufacturers’ instructions relating to thespecific systems on your vehicle.

Access SystemsTo assist someone who uses the mechanical lift or ramp toaccess your vehicle you should:Always let the passenger know what is happening.Wear appropriate footwear to ensure the best possible grip.Take extra care when using this equipment in wet and snowyconditions.Always ensure the lift or ramp is kept clean.Ensure a wheelchair passenger on a lift or ramp facestowards your vehicle.Follow manufacturer’s instructions and company guidlines.

Activity 4.2 Seat Belt Regulations

Front Seat Rear Seat WhoseResponsibility

Driver Seat belt must be wornwhere fitted xxxxxxxxx

Child under 3 years ofage

Appropriate childrestraint must be worn

Appropriate child restraintmust be worn if available

Child Aged 3 to 11 &under 1.5m (approx5ft) in height

Appropriate childrestraint must be wornif available. If not, anadult belt must be worn

Appropriate child restraintmust be worn if available.If not, an adult belt mustbe worn if available

Child aged 12 or 13 oryounger 1.5m (approx5ft) or more in height

Adult seat belt must beworn if available

Adult seat belt must beworn if available

Adult passengers Seat belt must be wornif available

Seat belt must be wornif available

Further information can be obtained from the Department forTransport (DfT)

33

VehicleSystem

sand

Restraints

VehicleSystem

sand

Restraints


Describe the relevant legal requirements and codes of practice for transportingpassengers who use wheelchairs.

Describe how to use the different types of equipment for seating and securing passengersand wheelchairs to ensure their safety.

Activity 4.3

Explain how to carry out approved safety checks on equipment for seating and securingpassengers and wheelchairs.

Explain the requirements and importance of using passenger lifts and equipment.

34


35

Activities

Unit

CU2798

Activities

Unit

CU2798


Unit CU 2798Unit CU 2798Plan Routes in the

Road Passenger Transport Industries

The purpose of this unit is for learners to demonstrate occupational competence inplanning routes in the road passenger transport industries. This unit is particularly

suitable for learners who work as drivers in road passenger transport.

36

Prepa

ring

foraJo

urne

yPrepa

ring

foraJo

urne

yCommunity TransportCommunity Transport

List the types and sources of maps and describe the appropriate ones to use.Activity 5.1

List the location and direction of main cities, airports, landmarks, motorways and trunkroads in relation to a defined place in the local area.

List and describe the road markings, tourist information and landmark abbreviations

37

Preparing

foraJourney

Preparing

foraJourney


Describe the relevant regulations relating to the boundaries and limits to which the serviceis allowed to travel or run.

Explain how to identify from map symbols information about class of roads, transportsystems and land features.

Activity 5.2

Describe how in-vehicle navigation systems work.

Describe how to access travel news available on road works, train times, flight arrivals anddepartures.

38


39

Com

municating

with

Passengers

About

Routes

Com

municating

with

Passengers

About

Routes


Describe the importance of keeping the passenger informed on the progress of thejourney and any diversions from the agreed route.

Outline the relevant regulations and restrictions on where a passenger may be dropped off

Explain the importance of taking account of any possible delays or needs of thepassenger when planning a journey

Activity 5.2 Continued

40

Using

Rou

tePlann

ingResou

rces

Using

Rou

tePlann

ingResou

rces


41

Using

Route

Planning

Resources

Using

Route

Planning

Resources


Activity 5.3

Referring to the map on the opposite page, use a highlighter pen to illustrate the best route toget from Preston to Euxton and then to Darwen. Then, below, write down the route you havechosen.

Identify an alternative route if there is a delay due to road works, accidents or any otherincidents

If you were to undertake a long journey where would you take rest breaks that may beneeded to comply with regulations and passengers’ needs?

Using this mileage grid, work out the distances below. Then estimate the amount of fuelrequired for each journey if your vehicle consumes fuel at a rate of 6 miles per litre.

Birmingham to Oxford ................ miles. Estimated fuel required ..........................litres.

Manchester to Carlisle ............... miles. Estimated fuel required ..........................litres.

Glasgow to Portsmouth ............. miles. Estimated fuel required ...........................litres.

42

Rou

tePlann

ingAssessm

ent

Rou

tePlann

ingAssessm

ent


Driving Academy Patient Transfer SheetPick Up Destination

Highfield Hall Nursing Home, Grane Road,Haslingden, Lancashire.BB4 5ES.

The Royal Blackburn Hospital,Haslingden Road, Blackburn, Lancashire,BB2 3HH.

Special InstructionsPassenger is a wheelchair user.DO NOT enter the nursing home site. Park in a suitable safe place outside.Stop at the hospital entrance in a suitable safe place.

Identify below the primary route you would use to reach your allocated destination.

........................................................................................................................................

........................................................................................................................................Identify below an alternative route you would use to reach your allocated destinationensuring effective use of driving time.

........................................................................................................................................

........................................................................................................................................Estimated driving time required to reach the allocated destination.

.......................................................................................................Estimated distance to the allocated destination.

......................................................................................................

Planned and arrived at the allocateddestination satisfactorily.

Assessor Signature:

..........................................................

Comments:

Route Planning AssessmentAs part of your driving assessment your assessor will ask you to demonstrate that you canplan a route from Accrington College to Highfield Hall Nursing Home and then on to TheRoyal Blackburn Hospital. You will also need to demonstate that you can use a map orsatellite navigation system to assist you finding this destination.

43

Assessm

entDocum

entsAssessm

entDocum

entsCommunity TransportCommunity Transport

AssessmentAssessmentDocumentsDocuments

44

ABCDEFG

ABCDEFG

Community TransportCommunity TransportInterim

Driv

ingAssessm

entand

Progress

Report

ASSESSMENT PLANASSESSMENT PLANRoad Passenger Vehicle Driving (Community Transport)

CANDIDATE ..................................................... DATE .............................. TIME. ..................................

ASSESSOR ................................................ ASSESSMENT LOCATION .............................................

ASSESSMENT METHODS TO BE USED :

OBSERVATION ORAL QUESTIONING

WRITTEN EVIDENCE WORK PRODUCTS

SIMULATED EVIDENCE ACCREDITED PRIOR LEARNING

WITNESS TESTIMONY WRITTEN TEST

ASSESSOR SIGNATURE ...................................................

CANDIDATE SIGNATURE ...................................................

UNITS THAT YOUR PERFORMANCE WILL BE ASSESSED AGAINST (aa)

UNITCU2787

Drive Community Transport or Chauffeured Vehicles Safely and Efficiently

UNITCU2788

Provide Professional Customer Service in the Road Passenger TransportIndustries

UNITCU2789

Deal with Emergencies and Incidents During a Journey TransportingPassengers

UNITCU2790

Provide a Transport Service for Passengers Who Require Assistance

UNITCU2798 Plan Routes in the Road Passenger Transport Industries

45

ABCDEFG

ABCDEFG

Community TransportCommunity TransportInterim

Driving A

ssessment and Progress R

eport

Good Adequate NeedsImproving

Vehicle ChecksMoving Off & StoppingUse of MirrorsUse of SignalsResponse to Signals and SignsLane DisciplineAwareness and PlanningJudgement Meeting TrafficUse of SpeedDistance From Other VehiclesClearance From ObstructionsJunctions and RoundaboutsReversing ManoeuvreBanksman Signalling

Assessment Feedback.

Development points learner should address prior to next assessment.

Learner Signature ...................................................

Instructor Signature ............................................... Date ..............................

46

Assessm

ent P

lan


ASSESSMENT PLANASSESSMENT PLANRoad Passenger Vehicle Driving (Community Transport)

CANDIDATE ..................................................... DATE .............................. TIME. ..................................

ASSESSOR ................................................ ASSESSMENT LOCATION .............................................

ASSESSMENT METHODS TO BE USED :

OBSERVATION ORAL QUESTIONING

WRITTEN EVIDENCE WORK PRODUCTS

SIMULATED EVIDENCE ACCREDITED PRIOR LEARNING

WITNESS TESTIMONY WRITTEN TEST

ASSESSOR SIGNATURE ..........................................................

CANDIDATE SIGNATURE ..........................................................

UNITS THAT YOUR PERFORMANCE WILL BE ASSESSED AGAINST (aa)

UNITCU2787

Drive Community Transport or Chauffeured Vehicles Safely and Efficiently

UNITCU2788

Provide Professional Customer Service in the Road Passenger TransportIndustries

UNITCU2789

Deal with Emergencies and Incidents During a Journey TransportingPassengers

UNITCU2790

Provide a Transport Service for Passengers Who Require Assistance

UNITCU2798 Plan Routes in the Road Passenger Transport Industries

47


Ancillary Controls

JudgementMeeting TrafficCrossing Traffic

When Overtaking

Use of Speed

Postion for Normal Stops

Delivery / LoadingPosition for Drop Off / Pick Up

Clearance from KerbsClearance from Buildings

Distance from Other Vehicles

Clearance from Obstructions

Junctions & Round AboutsObservation ApproachPostion

Eyesight

Vehicle Checks

ControlAccelerator

GearsClutch

FootbrakeHandbrakeSteering

Move AwaySafely

Undercontrol

Use of MirrorsBefore Signaling

Changing DirectionChanging Speed

Use of SignalsWhere Necessary

CorrectlyProperly Timed

ResponsesTo SignsSignals

To Other Road Users

Lane Discipline

Pedestrian Crossings

Awareness & Planning

Total Faults

Serious / Dangerous

Result: Pass Fail

Driving Assessment - Category D1 MinibusYour assessor will use this sheet to record any faults you make during your assessment drive. Youwll be allowed to make up to FIFTEEN faults (F) and still gain a pass. However, should you makeONE or more serious/dangerous faults (S/D), then you will fail the assessment drive. Multiplefaults in any one category may result in a serious/dangerous fault being recorded.

F S / D F S / D

Assessor Signature:

............................................................................Date:

............................................................................

48


Ancillary Controls

JudgementMeeting TrafficCrossing Traffic

When Overtaking

Use of Speed

Postion for Normal Stops

Position for Drop Off / Pick UpClearance from Kerbs

Clearance from Buildings

Distance from Other Vehicles

Clearance from Obstructions

Junctions & Round AboutsObservation ApproachPostion

Eyesight

Vehicle Checks

ControlAccelerator

GearsClutch

FootbrakeHandbrakeSteering

Move AwaySafely

Undercontrol

Use of MirrorsBefore Signaling

Changing DirectionChanging Speed

Use of SignalsWhere Necessary

CorrectlyProperly Timed

ResponsesTo SignsSignals

To Other Road Users

Lane Discipline

Pedestrian Crossings

Awareness & Planning

Total Faults

Serious / Dangerous

Result: Pass Fail

Driving Assessment - Category D1 MinibusYour assessor will use this sheet to record any faults you make during your assessment drive. Youwll be allowed to make up to FIFTEEN faults (F) and still gain a pass. However, should you makeONE or more serious/dangerous faults (S/D), then you will fail the assessment drive. Multiple faultsin any one category may result in a serious/dangerous fault being recorded.

F S / D F S / D

Assessor Signature:

...........................................................................

.Date:

...................................................................

49

Professional D

iscussion / Review

Professional D

iscussion / Review


Professional Discussion / ReviewWhen you have completed your workbook and practical assessment(s), your assessor willconduct a review of your work. This is an opportunity for your assessor to obtain anyoutstanding evidence or ensure that any weak evidence is made more robust and meets therequired standards.

Your assessor will detail any discussion and reference this against the unit standards below.

Professional Discussion / Review

Assessor Signature:

.................................................................Candidate Signature:

.................................................................

Date:

....................................................................

Accrington & Rossendale College (Land Transport) Broad Oak CampusBroad Oak RoadAccringtonLancs

BB5 2AWTelephone: 01254 389933.

Fax: 01254 354001e-mail : [email protected]

Download - Driving Academy Communty Transport Workbook V2

Top Related