Download - DSi Service Manager solution overview 2013
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DSi Service Manager
Solution OverviewPresented by Dispatching Solutions, Inc.
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Objectives Today
Define System Requirements
Identify Potential ROI
DSi Service Manager Software Overview
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System Requirements
• Visual Scheduling and Dispatching• Dispatch Centrally, Regionally or Locally• Manage Work Orders from Creation to Close• Paperless “paper trail” of technician labor and costs• Online Access to Service Letters and Parts Ordering• Manage PM Contracts and Schedules• Integrate GPS for navigation and billing accuracy• Workflow/Process Management and Alerting tools• Reporting and Analysis Tools
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Your ROI Potential
• Hard Dollar Savings from…
Reduced technician overtime Reduced last-labor-to-close time Increased technician productivity Reduced WIP Reduced parts inventory Reduced fuel costs
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Software Solution by DSi
• DSi Service Manager is designed to help you with:
– Work order management from creation to close– Optimizing technician schedules– Matching Skills & Tools to jobs– Reporting labor, parts & expenses to work orders– Benchmarking technician performance against standards– Managing PM contracts and schedules– Integrating GPS for navigation and messaging– Manage by exception with workflow and alerting tools
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Work Order ScreenComprehensive information about work orders
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Technician SoftwareWorks online or off line
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Technician Calendar• Track time
• Report labor• View Schedules
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Technician Timesheet
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PM Contract ManagementManage service agreements & PM work
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Monitoring & Alerting• Proactive Management
• Customer Service• Driver Safety
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Reporting & AnalyticsManage by the numbers
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Mobile Manager Software• 2-way communications• Ad ho schedule changes• Real-time status updates
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Dispatching Solutions Background
• 20+ years of expertise in the industry• 100+ customers: specialized transport, service and
rental customers• Full 2-way integration with enterprise dealer systems
(CAT DBS, QuickBooks)• Six-Sigma proven savings• Software features designed with construction
equipment dealers in mind
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Customer Results
Technician overtime: Reduced 30%
Last-labor-to-close time: Reduced 50%
WIP: Reduced 30%
Parts inventory: Reduced 25%
Fuel expense: Reduced 10 – 20%
Technician Productivity: Increased 35%
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Dispatching Solutions, Inc.How to contact us:
On the Phone: 909-460-6404
On the web: DispatchingSolutions.com
By Email: [email protected]
Visit us at these events:
• AED/CONDEX 2013 - January 15-17, Las Vegas, NV • NADITA 2013 - April 22-25, Las Vegas, NV
440 N. Mountain Ave. Suite 208, Upland, CA 91786