Download - EEA learning day Copenhagen
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Working Smarter in the Learning Organisation
Harold Jarche jarche.com @hjarche
InternetTimeAlliance.comThursday, 15November, 2012
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Self-publishing
Ridiculously EasyGroup-forming
UnlimitedInformation
Hyperlinks subvert Hierarchy*
* cluetrain.comThursday, 15November, 2012
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Artisans - Hierarchies - Networks
~19th C +/- 20th C 21st C
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The Web
changed
how we
workThursday, 15November, 2012
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post-Web
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What percentage
of the knowledge you need
to do your job
is stored in your own mind?
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Robert Kelley, CMU asked knowledge workers:
“What percentage of the knowledge you need to do your job is stored in your own mind?”
75%
18%9%
1986
20061997
2012?Thursday, 15November, 2012
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“What percentage of the knowledge you need to do your job is stored in your own mind?”
75%
18%9%
1986
20061997
2012?
}learningnetwork
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TaskVariety
TaskStandardization
Routine Technician Craft Knowledge
InformalFormal LEARNING
KNOWLEDGEExplicit Implicit
Source: Tom Gram
Net Work
jarche.com
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TaskVariety
TaskStandardization
Routine Technician Craft Knowledge
Net Work
InformalFormal LEARNING
KNOWLEDGEExplicit Implicit
auto
mat
ed
outs
ourc
ed
networks
jarche.com
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labour is replaceable
talent is notjarche.com
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complex knowledge >> strong social ties
Work TeamsStructured
&Goal-oriented
jarche.com
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“strong interpersonal relationships that allowed discussion, questions, and feedback
were an essential aspect of the transfer of complex knowledge”
Pamela J. Hinds & Jeffrey PfefferWhy Organizations Don’t ‘‘Know What They Know’’
in Sharing Expertise: Beyond Knowledge Management2003
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increasing innovation >> weak & diverse social ties
Social NetworksInformal
&Opportunity-driven
jarche.com
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Connections drive innovation.
We need input from people with a diversity of viewpoints
to help generate innovative new ideas.
If our circle of connections grow too small,
or if everyone in it starts thinking the same way,
we’ll stop generating new ideas.
~ Tim Kastelle, University of Queensland
2010
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Work Teams
Social Networks
Structured
Informal
Goal-oriented Opportunity-driven
Stronger Ties (Sharing Complex Knowledge)
Weaker Ties (Increasing Innovation)
jarche.com
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Communitiesof Practice
Structured
Informal
Goal-oriented Opportunity-driven
build bridges between getting the job done and innovating
Both Strong & Weak Social TiesShared Interests & Motivation
jarche.com
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You know you are in a community of practice when it changes your practice
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“We learned that individual expertise
did not distinguish people as high performers.
What distinguished high performers
were larger and more diversified personal networks.”
~ Rob Cross, et al, The Hidden Power of Social Networks, HBS, 2004
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Work Teams
Communitiesof Practice
Social Networks
Structured
Informal
Goal-oriented Opportunity-driven
Share Complex KnowledgeGet work done
Make more connectionsIncrease Innovation
Solve ProblemsDevelop New Strategies
jarche.com
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Collaboration:working together for a common objective.
Cooperation:openly sharing, without any quid pro quo.
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Work Teams
Communitiesof Practice
Social Networks
Structured
Informal
Goal-oriented Opportunity-driven
collaboration
cooperation
collab & co-op
we must build collaboration & cooperation into the workflow
jarche.com
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learningHow can
social networks
enhance innovation?
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Openness
TransparencyDiversity
ofIdeas
enables reinforces
fosters
trust
jarche.com
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Openness
Transparency Diversity
enables reinforces
fosters
socialnetworks
knowledgesharing innovation
trust
jarche.com
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Openness
TransparencyDiversityof Ideas
enables reinforces
fosters
socialnetworks
knowledgesharing innovation
trust
Narrationof
Work }
jarche.com
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“Rather than management asking, How do we incentivise people to share their knowledge?
It would be more useful for management to ask, How do we develop relationships across the organization
that will set in motion more knowledge sharing?”Nancy Dixon, PhD
http://www.nancydixonblog.com/2009/03/the-incentive-question-or-why-people-share-knowledge.html
Image: Richard Dennison
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an integrated visioncooperation & collaboration flowing both ways
enabled by enterprise social network tools
InternetTimeAlliance.com
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networks - communities - teams
working smarter
Thursday, 15November, 2012