![Page 1: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/1.jpg)
Empowering your organization to
follow up the right way
Danny CoxDirector, Customer Support and Insights
JetBlue
![Page 2: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/2.jpg)
Danny CoxDirector, Customer Support and Insights
For more than 10 years, has served various leadership roles at JetBlue across finance, commericial, IT and now customer support. Currently has the pleasure of overseeing the world class teams of the Customer Commitment (including Customer Recovery and Social Media), TrueBlue, Customer Insights and Budgets in the Salt Lake Support Center of JetBlue.“This role allows me to daily engage with the most passionate and commitment group of customer advocates. Whether you’re our most loyal Mosaic Customer or a Customer that was impacted by an unfortunate travel experience, we strive to make your interaction with us one that leaves you glad you choose the JetBlue experience”
©2015 QUALTRICS LLC.
![Page 3: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/3.jpg)
©2015 QUALTRICS LLC.
![Page 4: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/4.jpg)
©2015 QUALTRICS LLC.
![Page 5: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/5.jpg)
5
©2015 QUALTRICS LLC.
Influence
can/could
should
Where do frontline employees operate?
![Page 6: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/6.jpg)
Seven keys to empowering your employees to follow up the right way
![Page 7: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/7.jpg)
1. Empower your employees to engage
![Page 8: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/8.jpg)
2. Monitor and mine the macro
![Page 9: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/9.jpg)
3. Mind and care for the micro
![Page 10: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/10.jpg)
4. Treat everyone well by not treating them the
same
![Page 11: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/11.jpg)
5. Live the mission at every level
![Page 12: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/12.jpg)
6. Where possible, let guidelines and principles
guide
![Page 13: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/13.jpg)
7. Let this be fun
![Page 14: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/14.jpg)
Q&A
![Page 15: Empowering Your Organization to Follow Up the Right Way](https://reader036.vdocuments.net/reader036/viewer/2022070518/58e49b7f1a28aba3458b4fc3/html5/thumbnails/15.jpg)
Thank You!