Engaging the ‘Patient’ in Patient Experience
Surveying
Health Care Quality Summit 2014
Why measure the patient experience?
The facts about positive patient experiences…
Trouble with Traditional Methods
Time for a new approach
Our Process• PFAC
• Staff awareness and support
• Collaboration
• Script development & advisor coaching
An advisor’s perspective
Behind the Scenes
• Surveys are faxed to HQC
• Surveys are processed by Teleform (an image recognition software program)
• HQC analysts run an automated analysis on the survey responses and create reports
• Within a few days, email indicating we can access survey results online
• Posted on Neurosciences Visibility Wall
Neurosciences Visibility Wall
Lessons Learned
Spread
Where to from here? Options for Patient Experience Surveying in Saskatchewan
