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TABLE OF CONTENTS
Letter of Commitment .................................................................................................. iii
Executive Summary ...................................................................................................... 1
Standard Form 33 (L.32.1) and Amendments ............................................................. 1
Representations and Certifications (L.32.2) ............................................................. 23
Corporate Overview .................................................................................................... 24
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LETTER OF COMMITMENT
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EXECUTIVE SUMMARY
NS2020 Enterprise Infrastructure Solutions (EIS) is the latest in a series of
groundbreaking contracts that keeps the General Services Administration (GSA) at the
forefront of shaping the telecommunication’s landscape for the Federal Government.
Providing affordable access to the latest industry capabilities and products and
transforming the current operational environment with such initiatives as Category
Management will streamline the means by which agencies are able to acquire all of
their goods and services. GSA has crafted a contract framework that will allow
CenturyLink to deliver a service architecture that will yield ongoing savings to the
government and taxpayers well beyond the EIS program life.
Platform CenturyLinkTM, shown in Figure ES-1, represents the evolution of
CenturyLink’s service offerings and is designed to ensure GSA and the agencies benefit
from continuous product and service
innovation. All CenturyLink services are
layered in a fully converged architecture
with integrated access, cybersecurity,
diagnostic monitoring, and managed
network services, as shown in
Figure ES-2, that will enable smooth
migration from legacy services to Platform
CenturyLink to CenturyLink’s future
programmable services backbone (PSB)
that will offer network function virtualization
(NFV) pods and software-defined
networking (SDN).
Figure ES-1. Platform CenturyLink
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Figure ES-2. CenturyLink’s Technical Architecture
Supporting our product offerings is CenturyLink’s Federal Business Unit, a dedicated
organization of more than 600 people that is singularly accountable to and responsible
for the Federal Government’s needs. Direct support to the EIS contract is provided by
our EIS Program Management Office (PMO), which is discussed in the Management
Response, Section 1.1.
Platform CenturyLink includes:
Service Related Equipment (SRE)—CenturyLink’s interface to the customer;
delivering secure application access and data transport.
Network Access—multiple access types enable customizable solutions.
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Network Services—advanced communication services that allow agencies to
transform the business of government.
Cloud Services—full application and infrastructure virtualization allows
agencies to support their missions with mobile, cost effective, and secure
resources.
Application Marketplace—movement of services to the application layer
requires a robust marketplace capability to rapidly add services. The EIS web
interface will provide access for agencies to manage their services and add new
services using click-button provisioning.
EIS Automation—CenturyLink’s future PSB will provide for NFV pods to be built
directly into the network and data centers; a core component of CenturyLink’s
NFV and SDN strategy.
Our Vision for EIS is in line with GSA Goals
Service Continuity and Security—Our performance under the GSA Networx, GSA
Regional, and Department of Homeland Security (DHS) contracts provides a foundation
for EIS service continuity. We have
demonstrated strong thought
leadership in the implementation of
industry-leading cybersecurity
capabilities such as Managed
Trusted Internet Protocol Service
(MTIPS) and the DHS EINSTEIN 3
Accelerated (E3A) services.
CenturyLink’s CEO Glen Post is a
member of the President’s National
Security Telecommunications
Advisory Committee (NSTAC)
(see Figure ES-3).
Acquisition and Operations Efficiency—Ongoing evolution of CenturyLink’s
management methods and program approach is driven and demonstrated by a
Figure ES-3. CEO, Glen Post, (4th from the left
of President Barack Obama and DHS
Secretary Jeh Johnson). May 6, 2015
President's NSTAC meeting.
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continuous improvement cycle. We leverage lessons learned from our Federal
Government contract experience as well as industry best practices to improve business
processes, without sacrificing our highly individualized service supporting EIS
customers’ unique requirements.
The consolidation of more than 80 local service agreements into EIS further
simplifies acquisition across the portfolio and establishes that technology is global.
Local oversight is a key contributor to technology adoption, but the initiative needed to
achieve economies of scale in a global technology environment cannot be discounted.
Flexibility and Agility—Our PMO is highly adaptable and fully accountable, with
proven processes for serving federal agencies and a culture that rewards customer and
mission-centric behaviors. CenturyLink is a full service provider with an integrated
service platform that allows for flexibility and agility.
Support Systems—CenturyLink’s support systems will combine a simplified EIS
user web interface with navigation links to functional areas. A publicly available web
page will provide information on CenturyLink’s offerings including program support
contacts. Authorized EIS users will be given access to additional information during the
fair opportunity process and throughout the contract’s performance period.
Transition—CenturyLink affirms its commitment to work with GSA in transition
planning and implementing Networx lessons learned and risk mitigation strategies to
reduce agencies’ EIS transition risk.
CenturyLink’s technology offerings enable
agencies to enhance and transform services
in conjunction with transitioning to EIS. We
will work with incumbent contractors and
ordering agencies to minimize program
delays.
CenturyLink’s Commitment: A Continued Successful Partnership
One measure of a successful partnership is that both parties benefit from the
relationship. CenturyLink has successfully encouraged expansion of the GSA Networx
“CenturyLink has been a terrific partner
with the Department of Homeland Security
in providing reliable and secure networks
and to bring Cybersecurity to the private
sector.”
Secretary of Homeland Security, Jeh Johnson
at CenturyLink’s HQ on 5/16/14
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contracts to our customers, including the migration of our current business under DISA’s
Dedicated Access Transmission Services (DATS) contract to Networx, growth in our
Networx Private Line Services task orders, and the recently awarded Networx DCTS-N
task order.
CenturyLink continues to make strategic investments that align with GSA’s vision.
Our corporate priorities are to shift our business model from a telecommunications
carrier to an information technology (IT) communications integrator with an owned
carrier-class network. As such, our acquisitions over the last five years have focused
on enhancing the reach and strength of our wireline network infrastructure and the
addition of 2.2 million square feet of leased or owned data center space to serve our
global customers. The addition of award-winning cloud service offerings to our
portfolio, the focused expansion of our IT consulting business, the expansion of our
cybersecurity suite of services, the creation of big data analytic solutions and disaster
recover offerings align with and support the GSA NS2020 acquisition strategy.
At the time of the GSA Networx contract awards, our federal government prime
contract business was ranked number 54 according to the Washington Technology
Top 100 Federal Government Contractors. For calendar year 2014, CenturyLink ranked
number 37. That growth was in large part due to the association that we have
maintained with GSA. Our success is GSA’s success in attracting new business to GSA
vehicles and expanding the marketplace for technology services. We are proud to
submit this response to EIS and reaffirm our commitment to GSA, our shared
customers, the federal agencies who require support under the EIS contract. We look
forward to continued growth and our mutual success.
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STANDARD FORM 33 (L.32.1) AND AMENDMENTS
CenturyLink has updated Section 11 of SF33 to reference current page count of
each section of the RFP in response to Amendments 1-1716. This page count does not
include cover sheets and subsequent table of contents provided within each section.
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CenturyLink acknowledges receipt of the following Amendments to this solicitation and has incorporated signed acceptance of each:
Amendment Date Issued
01 11/27/2015
02 12/11/2015
03 12/23/2015
04 1/6/2016
05 1/22/2016
06 1/29/2016
07 2/5/2016
08 2/12/2016
09 2/17/2016
10 2/18/2016
11 2/22/2016
12 07/06/2016
12(V.1) 07/06/2016
12(V.2) 07/06/2016
13 09/01/2016
14 09/22/2016
15 09/29/2016
16 10/19/2016
17 12/22/2016
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REPRESENTATIONS AND CERTIFICATIONS (L.32.2)
In accordance with FAR 52.204-7, CenturyLink is registered in Sam.Gov and verifies
its representations and certifications are current, accurate, complete as of March 20,
2017, and applicable to this solicitation under NAICS code 517110 for incorporation by
reference.
CenturyLink’s DUNS and CAGE numbers are below along with representation and
certification information. CenturyLink has no subcontractor planned to receive ten
percent or more of planned revenue.
Commercial and Government Entity (CAGE)
Number: 1XWZ7
Dun and Bradstreet Data Universal Numbering
System (DUNS) Number: 178617031
Taxpayer Identification Number (TIN): 841108481
Legal “doing business as” (DBA) Name:
Qwest Government Services Inc. d/b/a CenturyLink
QGS on behalf of itself and its affiliated entities
companies (“CenturyLink”)
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CORPORATE OVERVIEW
CenturyLink, Inc. (NYSE: CTL) is a global communications, hosting, cloud and IT
services company enabling millions of customers to transform their businesses and their
lives through innovative technology solutions. CenturyLink offers network and data
systems management, Big Data analytics and IT consulting, and operates 60 data
centers in North America, Europe and Asia. The company provides broadband, voice,
video, data and managed services over a robust 250,000-route-mile U.S. fiber network
and a 300,000-route-mile international transport network.
In 1930, William Clarke and Marie Williams purchased the 75 paid subscriber Oak
Ridge Telephone Company and setup the switchboard in their front parlor. In 1946, they
gave the company to their son, Clarke M. Williams as a wedding present that, in 1968,
became Central Telephone and Electronics covering three states with 10,000 access
lines.
In 2016, CenturyLink is now the third largest telecommunications provider in the
United States offering:
Large global service networks
– Nationally 250,000 route-mile fiber network
– Internationally a 300,000 route-mile access network.
60 major and secure data centers in North America, Europe and Asia.
A comprehensive portfolio of IP-based hosted, data, cloud, security, integrated,
managed solutions, broadband and video.
Cybersecurity solutions tailored individually to protect and defend our
commercial, federal, state and local agency, Department of Defense and
operational aviation networks
Award-winning customer service.
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CenturyLink was named the leading cloud service provider for 2015 by Frost & Sullivan
based on criteria such as customer experience, implementation best practices, ability to
meet industry challenges and visionary innovations. Frost & Sullivan identifies
companies each year that set the standard for cloud IT services.
CenturyLink is a full service provider to commercial, consumer, and federal
government customers. In particular, CenturyLink provides service for federal contracts
supporting civilian and defense agencies with a variety of service offerings, many which
are sensitive and classified contracts. CenturyLink is committed to enhancing its product
and service portfolio in support of the federal government’s most pressing technological
needs and to the continued investment in resources to meet future demand for robust,
agile, and cost effective telecommunication and IT services. The CenturyLink vision
outlines a strategy that will flexibly evolve our business to address the next generation
of services demanded by the marketplace.
The CenturyLink Vision
A clear vision of how our integrated network, cloud/hosting and IT services can enable
new ways of living and working in an innovation-driven, fast-moving world. We hold a unique
position—the people, technology, assets and financial strength—that gives us a clear
advantage in enabling this new economy.”
CenturyLink’s long history of introducing new technologies and capabilities and its
sound financial base sets the stage for strong federal government confidence in our
ability to equip agencies with innovative, competitively priced and secure services to
fulfill their missions and day-to-day government business and operational requirements.
In 2014, CenturyLink reported $18,031 million in operating revenue with net cash of
$5,186 million provided by operating activities.